New Orders

How To Create a New Property

To create a new property select New and Existing Orders then type in the required required details.

The suburb can be selected from the list and the Postcode and region will be auto populated based on suburb selection. 

It is important that POSTCODE and REGION is allowed to auto populate to determine the correct regional manager.

If your suburb is not present please contact abc@photosigns.co.nz.

How to Select a Property you have Already added

Already added property can be selected from this tab highlighted below. Type in name or number in the search property box and it will list available properties to select.

Once property selected click Continue. This will take you to the product selection page.

Regular Orders – Without property - Generic products

Click on: Order Marketing Product this tab takes you to the product selection page where you can place regular orders.

Product selection 

This page lists all products available to you. There are separate tabs for main categories and sub tabs for sub categories.

The right hand side of the page displays property detail, cart and steps.

Product form Popup

Clicking on the plus icon or product name will open the product form. Each category product has its own fields. Fill in required fields and clicking submit will add that product in the cart on the right hand side.

Product Selection - Next page

Once your products are added in the cart, the Next button will become Solid Green to proceed to the next step. If the product is DIY and has a template, then it will redirect you to the DIY Design page. That step is covered in the DIY Design- The Main Section below.

If the product is DIY but has no template then a popup window will open with options to request that ABC designs a template or you can upload your own print ready artwork.

If the product you selected does not have a DIY template then it will open this window below.

No Template – Option1 Get This Designed

Choosing this option allows the user to request ABC to design a template. This will cause a delay in approving your artwork as we will create your sign and send you a proof for approval before printing.

Selecting agent and clicking on Continue will redirect you to the upload text and image page where users can submit text and images to prepare a template.

No Template – Option2

Choosing this option allows you to upload your own artwork file. Once submitted this will create a JobID to track the status of your order.

Uploading Text and Images For ABC To design your template 

The Upload text and Images page allows you to enter text and upload images to create a new template. Once submitted it will create a unique Job ID# to track the status of your order.

DIY Design – How to complete the Agent Selection

Clicking on the plus icon of contact will open the Select Agent page form where you can select agents from your office. If your agent is missing you can add more agents using agent management below. This process only needs to be completed once. The agents details are stored for any future orders. 

DIY Design – What if the Selected Agent has No Photo added

The Above image shows the selected agent without an image. If your template doesn’t display your image, it will show as blank. If your image usually displays on your sign it will show here. This field is set when your templates are created.

Agent Management – How to Enter additional agents

Selecting Agent Management opens the Page where you can add additional agents. Fill in the details and upload their profile photo.

The Add Files button allows you to upload multiple images.

Click the Video link below to watch how to add new agents.

How to Add, Select and Crop  your Images

Once you upload your images they will display on the left hand side. You can select any image to crop. You can add additional images as you see fit.

The selected image will display on the right hand side box which allows you to resize, scroll and crop the image. Click Select once cropping is done.

Display the Selected Image

The below image shows the selected cropped image thumbnails on the DIY design page on the left and the selected image on the right.

Please ensure the image is contained within the crop mark area - otherwise you will receive an error message when trying to save & Preview.

DIY Design – Save and Preview

Enter any compulsory fields (marked with an *) along with optional ones. If you enter too much text it will show a TXT Overflow error which you will be required to reduce the amount of text before continuing.

TIP | If you are completing multiple items such as a DL flyer and a signboard | for example an ABC Package, you can copy the text from the first item to the same fields in the next. This feature is located at the bottom left of the layout options.

DIY Design – Save and Preview Completed

Once your proof is generated without any errors, it will display your proof on the middle section of the page and also enables the Approve Artwork & Continue button to proceed to the next step.

You can email, view on full screen, zoom and print this proof.

Final Details

This is the final step of order processing. Fill in necessary details and submit your order. Here is where you can add any installation photos and specific install instructions for our installers to view when installing your sign. A photo with an X marks the spot avoids any confusion.

TIP | If you wish to ask us to modify your artwork DO NOT ASK FOR THIS HERE. See below for instructions on doing this. 

Dashboard with your Job Card Explained

The Dashboard now displays with the status of your order.

Clicking on the property address will open a job card where you can find detailed information and actions of your order.

Job Card – Board Installed

Here is an example of an installed board. 

Job Card – View artwork

Clicking on VIEW APPROVED ARTWORK opens a popup window where you can display your artwork images. 

Depending on your browser it will either open as an attachment or be available in the window.

Job Card – View installation photo

Clicking on INSTALLATION PHOTO opens a popup to display installation photos. (once the driver installs the board)

Job Card – Request board removal - single sign

Clicking on REQUEST BOARD REMOVAL opens a popup form to request board removal. Preferred dates can be entered.

Remove Board - Multiple boards

Clicking the Remove Board action from the dashboard will redirect you to this page where users can submit one or multiple board removal requests for recycling.

These requests are instant and will be added to our installers run sheets for the next day if submitted before 1500.

How To Report An Issue - Action Required

The Action Required tab from the dashboard will redirect you to this page where you can lodge any job related issues. The best part about this feature is the addresses displayed are only from current boards installed.

TIP | This is NOT where you order an overlay. If you wish to order an overlay -  select the overlay product in the order products menu.

Action Required – Submitted

Once, report issue is submitted it will display a confirmation message with Job ID. This re- install is entered as an URGENT install

Q Can more than one user place an order at a time form our account?

A Yes, However please only have one instance of the same order open at any time

Q Why do I need multiple logins for my office?

A At this stage it is necessary when you use multiple regional managers. Future updates may change this. This is to ensure the billing is from the correct source.

Q Can I order business cards via this site?

A Yes - We will need to set up your template if not already present in order to do this. You can order anything from ABC Photosigns on this site.

Q What if I'm suck and cannot approve the artwork?

A Usually this is due to an image not cropped correctly or a text overflow. If you are unable to fix this problem as a last resort you can ask ABC to complete the design. We will check the file and send you a proof before printing. PLEASE NOTE: this process may take time depending on our current workload. Allow sufficient time for our team to process your order. Be mindful of our 1400 cutoff deadline.  If you are ordering a package - all sets of artwork must be completed before being able to approve and continue.

Q Why does my CRM listing Data not display on your website?

A Contact ABC Photosigns and your CRM provider in order to have this feature installed. Depending on who your CRM provider is, this simply requires setting up an API token  to your CRM. We can provide you with these instructions. NOTE: not all CRM providers currently have API access with ABC Photosigns. We are in development to rectify this.

API Instructions from VaultRE are below