Frequently Asked Questions

We specialize in high-volume Sports Photography, Senior Portraiture/Sessions and School Photography.

We no longer maintain a physical studio location, as our team spends the majority of their time on-location photographing students and athletes. This allows us to focus entirely on providing exceptional on-site services. 

You can place an order directly through our online platform HERE.

Your Online Gallery Code is your child's Student ID. If you need assistance in retrieving this code, please reach out to us HERE.

Once your gallery is available, you will receive an email and/or SMS notification letting you know that your images are ready to view online.  

We offer a makeup day for students who miss the original session or need a new photo. Check with your school for the date!

Yes! If the portraits are not to your satisfaction, have your child come see the photographer on makeup day. If you have any comments, pass them along with your child as this can help communicate any issues to the photographer.

For privacy and security reasons, we are only able to offer class or team photos as prints. This policy helps protect the personal information of all individuals and prevents sharing of group images. We appreciate your understanding and commitment to respecting the privacy and security of others.

Absolutely! We offer several packages that include multiple pose options for a minimal additional fee. This gives you the flexibility to choose different images of your child while keeping costs affordable. You can explore our many available packages and select the one that best suits your needs.

Typically, we are unable to combine photos from different sessions or children. Each school has its own unique fundraising and sales contracts. To honor these agreements and ensure fairness to all participating schools, we cannot combine packages for multiple children attending different schools. Never hesitate to reach out to support@photographybywatermark.com for questions or assistance with picking out the best package for your needs.

Let us know immediately by providing your order details, and we'll resolve the issue as quickly as possible.

ABSOLUTELY! 

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