Philmed Delivery App - Privacy Policy

Effective Date: December 15, 2025
Last Updated: December 15, 2025

Philmed Ltd ("we," "us," "our") operates the Philmed Delivery mobile application (the "App"). This Privacy Policy explains how we handle information when you use our service.

1. Overview

The Philmed Delivery App is designed exclusively for authorized delivery riders. Access is restricted to pre-vetted personnel who receive login credentials directly from Philmed Ltd. The App enables riders to update delivery statuses and communicate progress to our internal systems.

2. Information We Collect

Minimal Data Collection:
We collect only the information necessary to operate the delivery service:

• Authentication Data: Login credentials (username/password) provided to authorized riders

• Location Data: Real-time GPS location captured only when marking delivery completions

• Delivery Reports: Order status updates, timestamps, and delivery confirmations submitted by riders

What We Do NOT Collect:
We do not collect, store, or process personal information such as names, email addresses, phone numbers, government-issued IDs, contacts, photos, or any other sensitive data from your device.

3. How We Use Information

Information collected is used solely for:

• Authenticating authorized riders

• Tracking delivery progress and completion

• Coordinating logistics and route optimization

• Maintaining delivery records for operational purposes

• To notify customers of their delivered orders

4. Device Permissions

The App requires the following permissions:

• Location Access: Required to verify delivery locations when riders mark orders as delivered. Location data is only accessed during active delivery updates and is not tracked continuously.

• Internet Access: Required to communicate delivery updates to our servers.

5. Data Security

We implement industry-standard security measures to protect your information:

• All data transmissions use secure HTTPS encryption

• Delivery reports are transmitted to our private, secure servers

• Access to backend systems is restricted to authorized personnel only

• We do not store location data beyond what is necessary for delivery verification

6. Data Sharing and Third Parties

• We do not sell, rent, or share your information with third parties for marketing purposes

• We do not use third-party analytics, advertising networks, or tracking SDKs

• Information may only be shared if required by law or to protect our legal rights

7. Data Retention

Delivery data is retained only as long as necessary for operational, legal, and accounting purposes. Location data associated with completed deliveries is stored in accordance with our internal retention policies.

8. Your Rights

As an authorized user, you have the right to:

• Request information about data we hold related to your account

• Request correction of inaccurate information

• Request deletion of your account and associated data (subject to legal retention requirements)

To exercise these rights, contact us using the details below.

9. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted within the App and on this page with a revised "Last Updated" date. Continued use of the App after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: tech@philmedltd.co.ke