Troubleshooting/FAQ’S

Problem: My teachers can't take attendance for their class.

Solution: Search for the course. Click on the course and go to the Course tab. Make sure the Attendance box is checked. You'll find it towards the middle left of the workspace. If it's not, check it and click save.

Problem: My teacher can't take attendance and also doesn't see the class in their grade book.

Solution: Search for the teacher's section. Click on the section. Go to the staff history tab. Make sure the teacher is assigned.

Problem: My teacher gets an error message when they try to log into Campus.

Solution: If your teachers are getting an error message when trying to log into Campus for the first time since coming back from summer break, have them use the attached stepper. It should resolve the issue. Make sure they choose “All Time” for the time range instead of leaving it as the default of 24 hours.  If that does not resolve it, email ITHelpdesk@philasd.org.

Problem: My teacher doesn't have a Google Classroom.

Solution: See this info sheet for possible solutions.

Problem: My teachers can't input grades. They get an error message about categories.

Solution: Email schoolorg@philasd.org to let us know and ask us to Push Courses for your school. 

Problem: My teachers don't see their in-progress grades.

Solution:Email schoolorg@philasd.org to let us know and ask us to Push Courses for your school. Also have the teacher check if there are any uncategorizied assignments in their Gradebook.

Problem: Our school’s bell schedule is wrong in the system.

Solution: Email krogers@philasd.org your new schedule, and we'll get it fixed.

Other issues?

If they are school specific, email schoolorg@philasd.org and someone will get back to you ASAP.