Last Updated: January 14, 2025

We recognize that your privacy is very important, and we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, store, and otherwise process your personal information when you use the ChillTube OTT mobile application and related services (“App”, “Service”, “we”, “us”, or “our”).

If you do not agree with this Privacy Policy, please do not use the App.

THIS PRIVACY POLICY IS IMPORTANT, AND WE ENCOURAGE YOU TO READ IT CAREFULLY BEFORE USING THE APP.

What Information Do We Collect?

We may collect the following categories of information:

• Personal Information: Your name, username, age, gender, email address, postal address, postal code, payment method(s), bank details (where applicable), and mobile/telephone number.

• Transaction Information: Details you provide when purchasing a subscription, membership, or other services from us, whether on our Website, App(s), or through third parties.

• User-Generated Content: Survey responses, reviews, ratings, feedback, and preferences, as well as information you provide in your account settings or elsewhere on the platform.

• Technical Data: IP address, domain name, device information (such as OS or browser type), cookie identifiers, referring/exit pages and URLs, clickstream data, crash data, and other similar technical information.

• Usage Data: Search history, interactions with ads and content, viewing behavior, and other content you upload or submit on the ChillTube platform.

• Location Data: Your approximate geographical location to help improve personalization and service quality.

How Do We Use the Information?

We may use your information to:

• Provide, operate, and personalize our services.

• Create and manage your ChillTube account.

• Process payments for our paid services or subscriptions.

• Communicate with you about your account, transactions, or technical issues.

• Respond to your queries, feedback, or requests.

• Send updates, offers, promotions, and other marketing communications.

• Improve, analyze, and enhance our Website/App(s), features, and content.

• Comply with legal obligations and enforce our terms and policies.

• Implement activities described in our Cookie Policy.

Who Do We Share Information With?

We may share your information with:

• Service Providers: Third parties engaged to perform functions on our behalf, such as payment processing, analytics, customer support, delivery services, or fraud prevention.

• Affiliates and Subsidiaries: Entities within the ChillTube group that assist in delivering our services.

• Legal Authorities: If required by law, court order, or government request.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

All third-party partners are contractually bound to use your personal information only to perform the services for which they are engaged and to maintain the confidentiality of your data.

How Secure Is Your Information?

We maintain strict physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Access to personal data is restricted to authorized ChillTube employees or contractors who need it to provide our services.
We also conduct internal checks and reviews from time to time to ensure continued data protection compliance.

Cookies and Tracking Technologies

Cookies are small data files stored on your device by your web browser.
We use cookies to:

• Recognize you when you return to our Website/App(s)

• Analyze usage patterns and improve our services

• Personalize your experience

For more details about our cookie practices and how to manage them, please contact us at apps@pheuture.com.

Your Choices and Rights

As a user, you may:

• Choose not to provide certain optional account or profile information.

• Opt out of receiving promotional emails or messages.

• Set your browser to reject cookies (note: this may limit certain features).

• Request deletion or correction of your personal data by emailing us at apps@pheuture.com

We retain your information only as long as necessary to provide services and comply with legal obligations.

Legal Age to Access ChillTube

You must be of legal age (as defined by applicable law) to subscribe to or purchase our services.
Minors may use ChillTube under parental or guardian supervision for age-appropriate content (U or U/A categories).

Intellectual Property and Content Rights

All movies, videos, images, and media available on ChillTube are either owned by us or licensed from authorized content owners.

If you believe that any content infringes your intellectual property rights, please contact us at:

Email: apps@pheuture.com

We will review valid complaints and take appropriate action promptly.

Contact Us

If you have any questions, concerns, or suggestions about this Privacy Policy, please contact us at:
 

Pheuture Studio Pvt Ltd, 5/32, Vikram Vihar, Lajpat Nagar 4, New Delhi 110024
Delhi, India
Email: apps@pheuture.com

Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. Please review this Policy regularly to stay informed of any updates. External websites or services linked from ChillTube are not covered by this Policy.

Language

This Privacy Policy is written in English. In case of translation, the English version shall prevail.

Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of India. Any disputes shall be resolved in accordance with the dispute-resolution mechanism described in the Terms of Use.