Youche Country Club

ESSENTIAL JOB FUNCTIONS

Mission, Vision & Strategic Leadership

• Lead Club operations in a manner consistent with Youche Country Club's Mission and Vision.  

• Translate Board-approved strategic priorities into measurable goals and departmental action plans.  

• Ensure operational decisions support Youche's objective of being the best family-oriented private golf and country club in Northwest Indiana.  

• Preserve the traditions, camaraderie, and culture that distinguish Youche while continuously identifying opportunities for improvement.  

• Develop recommendations for the Board regarding the Club's long-term operational, financial, membership, facility, and capital needs.  

• Establish annual departmental objectives and hold Club leadership accountable for achieving them.

Member & Family Experience

• Maintain a highly visible and approachable presence throughout the Club.  

• Develop strong relationships with members and understand their expectations and concerns.

• Foster the inclusive, caring, family-oriented environment established in the Club's Mission.  

• Establish and maintain exceptional service standards across all departments.  

• Proactively seek and respond to member feedback.  

• Ensure members, families, and guests consistently receive a welcoming and professional experience.  

• Develop programming and experiences that encourage year-round member participation and strengthen Club camaraderie.

Financial Management  

• Develop annual operating and capital budgets in collaboration with the Board, Finance Committee, and department leaders.  

• Operate the Club within Board-approved budgets and established financial targets.  

• Monitor revenue, expenses, labor, food and beverage costs, departmental performance, and cash flow.  

• Provide timely, accurate, and understandable financial and operational reporting to the 

• Board.  Identify opportunities to increase revenue, improve operating efficiency, and appropriately control expenses.  

• Establish financial accountability among department leaders.  

• Balance fiscal responsibility with maintaining the service, facilities, and experiences expected by the membership.  

• Maintain appropriate financial controls and operating procedures.

Staff Leadership & Culture

• Recruit, develop, supervise, and retain a professional management team and Club staff.  

• Create a service culture consistent with Youche's Mission and expectations.  

• Establish clear responsibilities, performance expectations, and accountability for department leaders.  

• Conduct regular management meetings and employee performance reviews.  

• Develop appropriate staffing plans based on seasonal and operational requirements.  

• Promote teamwork and communication across Club departments.  

• Develop future leaders and succession plans for key positions.  

• Ensure employees understand how their individual roles contribute to the overall member experience.

Golf Operations & Course Experience

• Work closely with the Golf Professional and Golf Course Superintendent to maintain the high-quality golf experience identified in the Club's Mission.  

• Support golf programming, tournaments, leagues, outings, and member events.  

• Facilitate effective coordination among golf operations, grounds, clubhouse, food and beverage, and administration.  

• Monitor member feedback regarding the golf experience.

• Support appropriate long-range planning for golf course infrastructure, equipment, and improvements.  

• Ensure golf operations appropriately serve players of varying ages, abilities, and levels of participation.

Food & Beverage / Clubhouse Operations

• Provide leadership and oversight of dining, bar, banquet, event, and clubhouse operations.  

• Maintain high standards for food quality, service, cleanliness, presentation, and hospitality.  

• Monitor food and beverage revenue, labor, food costs, inventory, margins, and member utilization.  

• Develop dining experiences and programming that encourage members and families to use the Club throughout the year.  

• Ensure private events and Club functions are professionally planned and executed.

Membership Growth, Engagement & Retention

• Work with the Board and appropriate committees to develop strategies for membership recruitment, engagement, and retention.  

• Monitor membership levels, resignations, demographics, utilization, and member feedback.  

• Ensure prospective members receive a professional and welcoming introduction to Youche Country Club.  

• Strengthen the value proposition of Youche membership.  

• Develop initiatives that encourage participation across membership categories, age groups, and generations.  

• Support the long-term development of the next generation of Youche members.

Board Governance & Communication

• Serve as the primary operational liaison between Club management and the Board of Directors.  

• Attend Board and appropriate committee meetings.  

• Provide concise, accurate, and timely financial and operational reports.  

• Implement Board-approved policies, budgets, strategic initiatives, and capital plans.  

• Provide professional recommendations supported by financial and operational data.  

• Maintain an appropriate distinction between Board governance and management's responsibility for day-to-day Club operations.  

• Promptly communicate significant operational, financial, personnel, safety, legal, or member issues to the Board.

Facilities, Amenities & Capital Planning

• Ensure Club facilities and amenities consistently meet standards appropriate for a first-class private country club.  

• Oversee the maintenance, appearance, security, and operation of Club facilities.  

• Develop preventative maintenance programs and long-range facility recommendations.  

• Coordinate Board-approved capital improvements and major repairs.  

• Protect the Club's physical assets through appropriate maintenance and planning.  

• Ensure compliance with applicable health, safety, liquor, employment, insurance, and regulatory requirements.  

• Maintain appropriate emergency and risk-management procedures.

Performance Expectations

The General Manager's performance will be evaluated against measurable annual objectives established with the Board of Directors, including:  

• Progress toward the Club's Mission and Vision

• Member satisfaction and engagement  Membership retention and growth

• Operating performance versus budget  Revenue growth and expense management  Food and beverage financial performance

• Labor management and productivity

• Staff retention, development, and accountability

• Golf course quality and member satisfaction

• Clubhouse and facility standards

• Member and family participation

• Year-round Club utilization

• Timeliness and accuracy of financial and operational reporting

• Capital project execution

• Achievement of Board-approved strategic initiatives

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Significant leadership experience in a private country club, golf club, hospitality organization, resort, or comparable member-service environment. 

• Demonstrated experience managing a multi-department operation.  

• Strong financial and budgeting skills with the ability to understand and manage a Club profit-and-loss statement.  

• Proven experience recruiting, managing, developing, and holding employees accountable.  

• Excellent interpersonal, written, and verbal communication skills.  

• Strong organizational, analytical, and problem-solving abilities.

• Experience working with a Board of Directors or similar governance structure preferred.  

• Knowledge of private-club operations, food and beverage management, golf operations, membership development, and hospitality best practices.  

• Bachelor's degree in hospitality, business administration, club management, or a related field preferred.  

• CCM or other relevant professional certification desirable but not required.

Leadership Profile

Youche Country Club seeks a General Manager who is:

• Member & Family Focused — Understands that members and their families are at the center of the Club's Mission.

• Visible & Approachable — Regularly interacts with members and employees and understands what is happening throughout the Club.

• Service Driven — Establishes high standards and creates a culture in which exceptional service is expected throughout the organization.

• Accountable — Establishes expectations, measures results, and takes ownership of performance.

• Financially Disciplined — Protects the Club's resources and understands that financial sustainability is essential to fulfilling the Club's Mission.

• Communicative — Communicates clearly and proactively with members, employees, department leaders, committees, and the Board.

• Proactive — Identifies challenges early and brings solutions and recommendations rather than simply reporting problems.

• Collaborative — Works effectively with the Board while maintaining responsibility and accountability for daily Club operations.

• Forward-Thinking — Respects Youche's history and traditions while positioning the Club to serve current and future generations of members.