Woods Hole Golf Club

ESSENTIAL JOB FUNCTIONS

• Provide executive leadership and oversight of all club operations, ensuring the highest standards of service, professionalism, and operational excellence across golf operations, racquet operations, food and beverage, events, membership services, and club amenities. Effectively plan for and manage seasonal fluctuations in activity.

• Coordinate and oversee the club’s annual budget, financial forecasts, and work with the Controller on the monthly financial reporting. Implement strategies that achieve revenue growth, profitability, cost control, and long-term financial sustainability while maintaining exceptional service standards.

• Serve as the primary ambassador of Woods Hole Golf Club to members, guests, staff, vendors, and the surrounding community. Maintain a highly visible, welcoming, and approachable presence throughout the club to foster strong relationships and deliver consistently exceptional member experiences.

• Lead, mentor, and develop a high-performing management team and staff, promoting a culture of accountability, collaboration, professionalism, and continuous improvement.

• Monitor operational and financial performance metrics, member and guest feedback, and relevant market trends to drive innovation, enhance services, and ensure the club remains competitive and forward-thinking.

• Build and maintain strong, collaborative relationships with the President, Executive Committee, Board of Governors, and all standing committees. Prioritize clear, transparent, and timely communication, particularly regarding financial performance, operational initiatives, and strategic planning.

• Foster a strong relationship with the President, Executive Board, Board of Governors, and Committees. Prioritize communication in all areas, especially financial and operational. 

• Support the Board of Governors and committees in effective governance, ensuring adherence to applicable by-laws, club policies, rules, and regulations.

• Oversee risk management, compliance, and internal controls, including ensuring auditors receive all required documentation and information to successfully complete the club’s annual audit.

• Ensure all club facilities and grounds are maintained to the highest standards of cleanliness, safety, and functionality. Proactively identify maintenance needs, oversee the capital expenditure plan, and ensure capital projects and future improvements are completed on time and within budget.

• Maintain, execute, and periodically update the club’s strategic and capital plans in collaboration with the Board of Governors, aligning long-term objectives with operational.

EXPERIENCE, QUALIFICATIONS, PREFERRED ATTRIBUTES

Including, but not limited to, the following:

• Four-year college degree in Business Management or Hospitality Management, preferred.

• Professional Organization involvement. Certified Club Manager (CCM) designation preferred or a demonstrated commitment to achieving CCM certification within a reasonable timeframe and/or PGA Executive Management Certification.

• Desire to pursue professional enhancement and leadership training.

• Minimum of five (5) years of progressive leadership experience in a private club, hospitality environment, or membership-driven organization of comparable size and scope. Senior operational leadership experience is preferred. 

• Demonstrated strong business acumen and financial literacy, including a solid understanding of financial statements, budgeting, forecasting, and profitability management.

• Proven experience in capital planning, project execution, and the ability to successfully manage day-to-day operations alongside ongoing capital projects.

• Broad working knowledge of all operational areas of a private club, including food and beverage, golf operations, golf course maintenance, racquet sports, youth programming, and member services.

• Exceptional attention to detail, with a commitment to maintaining and continuously enhancing the club’s facilities, amenities, and overall presentation.

• Demonstrated history of innovation and success in increasing member engagement, participation, and overall club utilization.

• Strong people-management and leadership skills, including the ability to set clear expectations, provide constructive feedback, coach and develop talent, and recognize staff achievements.

• Demonstrate experience or strong familiarity with housing and workforce strategy, including the capability to develop long-term housing solutions and seasonal staffing as part of strategy models.