Willoughby Golf Club

ESSENTIAL JOB FUNCTIONS

• Oversee the management and performance of all golf shop and applicable department operations and services; ensure high standards and total Member satisfaction 

• Establish golf shop operations personnel policies and ensure proper hiring, training, supervising, personal development, and corrective action in accordance with fair labor standards, safety, and established policy 

• Oversee the development of operating procedures and training manuals for the golf operation

• Oversee and manage all golf department staff

• Schedule and chair regular staff meetings focused on Members, operations, revenue growth, cost containment, and continuous improvement.

• Attend as invited committee/staff/public meetings representing the Club

• Coordinate and ensure all written correspondence, reporting, newsletters, and communications for the golf operation

• Coordinate plans with the Assistant General Manager for all food and beverage needs, on-course food and beverage needs, banquets, outside events, and catering for all golf functions

• Meet, greet, and welcome prospective Members and their guests

• Enforce all rules and regulations governing golf course usage

• Develop and oversee an innovative tournament schedule and golf activities program that serves all Members

• Develop and oversee golf instruction, clinics, golf schools, and player development programs for all Members 

• Develop and oversee a profitable merchandise operation that is consistent with Member demographics and desires

• Oversee golf marketing initiatives including all promotional materials, play recruitment, yield management, golf packages, and outside events plus the promotion of new golf memberships (where applicable)

• Oversee all fiscal areas and performance for the golf operations including planning, budgeting, forecasting, monitoring, and correction

• Establish sales goals and forecasts for all golf programs and services; generate, monitor, and analyze reports

• Maintain a close working relationship with the Golf Course Superintendent and other department heads

• Play golf with Members/guests of all skill levels as time and duties permit

• Oversee and enforce golf shop operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory, and resources

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Class A PGA or LPGA Member

• A minimum of 5 years experience as a Head Golf Professional,  1st Assistant in a Club of good reputation, or a combination thereof

• High level of proficiency in MS Office, Jonas, and Golf Hits 

• Maintains a professional image within the Club and the South Florida PGA Section