The Woodlands Course at Whittaker

ESSENTIAL JOB FUNCTIONS

Club Leadership & Operations

•  Provide leadership, direction, and oversight for all course operations, including food & beverage, clubhouse operations, facilities, grounds, administration, golf, aquatics, and social programming.  

• Ensure the course consistently delivers an exceptional guest experience.  

• Establish and maintain a culture of hospitality, professionalism, teamwork, accountability, and service excellence.  

• Lead and coordinate all department heads to ensure efficient and seamless course operations.  

• Maintain high standards for cleanliness, maintenance, presentation, and operational execution throughout the property.  

• Improve operational policies, procedures, and service standards and ensure consistent implementation.  

• Promote innovation and continuous improvement in course operations and guest services.

• Ensure all operations are conducted in compliance with applicable laws, regulations, licensing requirements, and safety standards.  

• Monitor industry trends and recommend operational improvements, technology enhancements, and best practices.

Strategic Planning & Ownership Support  

• Assist Ownership with long-range strategic planning initiatives.  

• Provide professional guidance and recommendations regarding course operations, staffing, facilities, and industry best practices.  

• Support Ownership in developing and implementing short-term and long-term course objectives. 

• Assist in evaluating and prioritizing capital improvement projects and facility enhancements. 

• Prepare reports, recommendations, and operational updates for Board and committee meetings.  

• Attend committee and membership meetings as required.  

• Execute Ownership-approved policies and strategic initiatives in a timely and effective manner. 

• Maintain a productive and professional relationship with Board members while respecting governance boundaries and management authority.

Financial Management  

• Prepare and manage the course’s annual operating and capital budgets.  

• Monitor financial performance and ensure responsible fiscal management.  

• Analyze financial reports, key performance indicators, and operational metrics.  

• Present financial and operational reports to Ownership on a regular basis.  

• Maintain strong internal controls and financial oversight.  

• Manage purchasing, inventory controls, and vendor relationships to maximize operational efficiency and cost effectiveness.  

• Oversee contract negotiations and service agreements with vendors, suppliers, and contractors.  

• Identify opportunities to improve operational efficiencies and enhance revenues while maintaining guest satisfaction.  

• Ensure timely and accurate financial reporting and compliance with accounting policies and audit requirements.

Guest Experience & Guest Relations

• Develop and maintain strong relationships with guests.  

• Foster a welcoming, engaging, and inclusive golf environment.  

• Address guest concerns, complaints, and suggestions promptly, professionally, and effectively.  

• Work collaboratively with committees to develop programs, events, and amenities that enhance guest satisfaction and engagement.  

• Promote and support membership growth and retention initiatives.  

• Maintain a visible and approachable presence throughout the golf course.

• Encourage regular guest communication and feedback to improve Whittaker Woods Golf Course operations and experiences.  

• Support and enhance the course’s traditions, culture, and member-focused values.

Food & Beverage Operations

• Oversee all dining and food & beverage operations, including the turn, grille, and beverage cart, to ensure quality, consistency, profitability, and exceptional service.  

• Collaborate with culinary and service leadership to improve menus, dining experiences, event programming, and operational efficiency.  

• Monitor member satisfaction with dining operations and implement improvements where necessary.  

• Ensure banquet, tournament, and social event operations are executed at a high level.  

• Develop strategies to increase dining participation and enhance the courses social atmosphere.

Staff Leadership & Human Resources

• Recruit, hire, develop, supervise, and evaluate department heads and key personnel.  

• Establish performance expectations and accountability standards for all staff.  

• Foster a positive workplace culture built on teamwork, communication, professionalism, and respect.  

• Promote employee development, training, mentoring, and leadership growth opportunities.  

• Ensure compliance with all employment laws, HR policies, and workplace safety standards.  

• Lead employee recognition and retention initiatives.  

• Conduct regular staff meetings and maintain clear communication throughout the organization. 

• Address personnel matters promptly and professionally.

Facilities, Grounds, & Capital Projects

• Coordinate with the golf course Superintendent and facilities personnel to maintain course assets at the highest level.  

• Oversee maintenance programs for buildings, grounds, equipment and infrastructure.  

• Manage capital improvement projects, renovations and facility enhancement initiatives.  

• Develop long term maintenance and replacement planning for course assets.  

• Ensure the club maintenance maintains a safe, clean, attractive, and properly functioning environment.  

• Monitor contract performance and project timelines to ensure quality and budget compliance.

Marketing & Communications

• Support the courses' marketing, branding, and communication initiatives.  

• Oversee guest communications related to course operations, events, improvements, and initiatives.  

• Collaborate with staff and committees to promote course events and guest engagement.  

• Support social media, website, and digital communication strategies consistent with the courses image and standards.  

• Assist with guest recruitment and public image initiatives as appropriate.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Bachelor's degree in hospitality management, business administration, or related field preferred.  

• Minimum of 7 to 10 years of progressive leadership experience in private clubs, hospitality, resort, or high-end service organizations.  

• Certified club manager parenthesis (CCM) designation preferred or willingness to pursue certification.  

• Strong financial management, budgeting, and operational experience.  

• Proven leadership, team building, and staff development skills. 

• Exceptional communication, interpersonal, and organizational abilities. 

• Demonstrated success in guest relations and hospitality management. 

• Experience managing capital project projects and facility improvements preferred.  

• Strong understanding of governance structures within private clubs.  

• High level of professionalism, integrity, judgment, and discretion.

Desired Leadership Characteristics

The successful candidate should demonstrate:  

• Strong leadership presence and professionalism

• Exceptional hospitality and service mindset strategic thinking and long-range planning capabilities

• Financial acumen and operational discipline

• Effective communication and interpersonal skills

• Strong problem-solving and decision-making abilities

• Ability to build relationships with guests, staff, and leadership

• High emotional intelligence and conflict resolution skills

• Adaptability, initiative, and accountability passion for delivering an understanding member experience