Westhaven Golf Club

ESSENTIAL JOB FUNCTIONS

• Actively supports and leads direct reports, which include head professional, golf course superintendent, director of food and beverage, member experience specialist, all accounting staff members, director of communication, and facility maintenance staff members 

• Develops, manages, and implements long-term/strategic, capital, and business plans, operating reports, and general policies and procedures.

• Responsible for the timely development of accurate annual budgets for each direct report department. Coordinates the preparation of the comprehensive annual business plan with all departments. Collaborates and assists key managers with developing, monitoring, and achieving business and operating plans.

• Collaborates with ownership on hospitality and club projects outside of Westhaven Golf Club.  Additionally, as an active developer of master planned communities, this candidate would be included in due diligence and run point on any golf course developments that would be contemplated in the company’s future endeavors. 

• Prepares and monitors monthly and quarterly financial reports/statements, revenue goals, and expenses as well as generating various (weekly, monthly, quarterly, and annual) business reports and forecasts.

• Monitors business volume forecast in each department and advises changes to plans or programs in areas of manpower, productivity, COS, operating costs, and other elements. Recommends effective corrective action, as needed.

• Leads regular department head meetings and financial review meetings aimed at ensuring coordination of all areas of the club and at addressing pending issues as a team. Promotes active communication in all areas, collaboration, and accountability.

• Maintains close contact with members daily to ensure member satisfaction expectations are exceeded.  Oversees the resolution of member, guest, and employee feedback and challenges in a timely manner.

• Collaborates with Westhaven Resident’s Center leadership team on combined initiatives available for members and residents  

• Ensures the highest standards are achieved through adhering to proper operating procedures in all related areas. Ensures that the team is exceeding guest expectations in the F&B department, oversees the management team responsible for delivering an excellent F&B experience which appeals to guests for a la carte, events, and banquets.

• Oversees the execution of a strategic membership development program designed to retain members and membership dues revenue. Monitors sales and marketing results to ensure goals are met.  Supports and guides team with the creation of marketing programs to promote the facility’s services to potential guests.

• Manage all Independent Contractor instructor and other third party (PXG) agreements and relationships 

• Ensures compliance with purchasing policies and procedures and that the club is benefiting from Troon vendor relationships and national accounts.

• Oversees the care and maintenance of all the club’s physical assets and facilities.  Oversees the coordination of property-wide maintenance efforts between the building management department and senior managers.

• Reinforces with key department heads the need for training programs to include, but not limited to, member service, food and beverage service training, train-the-trainer programs, safety, and other training programs.

• Monitors the Club’s overall safe-work practices, coordinates ongoing safety education programs, and ensures compliance in all departments. Emphasizes prevention through training, inspection, and preventive enforcement.

• Updates and oversees implementation of company policies and procedures for direct report departments, including compliance with all company standards. Recommends improvements as necessary.

• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.

• Assures that effective orientation and training are given to each new associate. Ensures ongoing training programs are adapted and documented for the property.

• Other duties as assigned.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• A bachelor's degree is preferred; 5-10 years’ experience and/or the equivalent in experience and training.

• Experience in Multi-faceted Food and Beverage operations. 

• Experience interacting and managing relationships with Owners and Members in a for-profit business model.

• Experience in capital planning and facility improvement projects preferred.

Other Qualifications:

• Certified Club Manager, Class A PGA Member, or similar qualification is preferred. 

• Possesses strong leadership, hospitality, and human relations skills.

• Presents a professional appearance and demeanor in all exchanges.

• Must have exceptional verbal and written communication skills.

• Must have excellent organizational and time management skills, along with the ability to coordinate details and prioritize the work on a daily and weekly basis.