West Chester Golf & Country Club

ESSENTIAL JOB FUNCTIONS

• Oversee all daily operations and work with the Club Board on long-term strategic initiatives.

• Act as the primary liaison to the Board, providing clear communication, timely updates, and trusted guidance on operations, staffing, member experience, and capital planning.

• Deliver an exceptional member experience, ensuring a welcoming, family-oriented, community-driven culture across the Clubhouse, golf operations, pool, tennis, and all social programming.

• Oversee all Club departments, ensuring strong performance, accountability, and continuous improvement.

• Drive financial performance through responsible budgeting, cost control, revenue generation, and operational discipline; ensure operations meet or exceed budget expectations.

• Develop and lead a high-performing staff, cultivating engagement, retention, and a positive culture.

• Manage capital improvement initiatives, including long-term golf course upgrades, pool house renovation or rebuild, locker room/bathroom improvements, and other facility enhancements to align with the Club's mission and values

• Enhance the social and dining experience, strengthening programming, increasing banquet utilization, and ensuring the Club remains the first-choice social destination for members.

• Increase the Club’s visibility and community presence through local initiatives.

• Proactively evaluate and improve operational processes, consistently identifying opportunities for efficiency, quality, and member satisfaction.

• Ensure compliance with all health, safety, regulatory requirements, employment, and HR policies.

• Drive membership growth, retention, and satisfaction through innovative programs and services.

• Serve as the primary point of contact for members as the face of the Club, ensuring a responsive and personalized service experience.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Certified Club Manager (CCM) designation, in progress, or equivalent is preferred.

• Proven leadership experience in private club management or hospitality operations with oversight across multiple departments.

• Demonstrated ability as a strategic and hands-on operator while maintaining high-level leadership and board partnership.

• Strong financial management skills, including budgeting, P&L oversight, cost control, capital planning, and delivering operations at or under budget.

• Track record of enhancing member satisfaction, strengthening culture, and improving overall service delivery across diverse departments.

• Experience managing and developing staff, with a focus on morale, retention, coaching, and building cohesive teams.

• History of successful facility or capital improvement oversight.

• Exceptional communication and interpersonal skills, with the ability to be the face of the Club, build trust with the Board, and develop strong relationships with members and staff.

• Creative program and event development experience, particularly in social programming, dining engagement, and maximizing use of club facilities.

• Problem-solving mindset, driven by continuous improvement, member-first decision making, and operational excellence.