West Bay Club

ESSENTIAL JOB FUNCTIONS

• Hire, train/develop, supervise, and evaluate the performance of all golf personnel, including the assistant professionals, merchandise buyer, golf shop attendants and outside staff.

• Motivate and develop staff, including training and development opportunities, cross-training, and promotion of personnel.

• Responsible for creating and implementing Assistant Golf Professional action plans.

• Ensure that golf shop policies and procedures are updated and adhered to, and that job descriptions are updated and posted.

• Committees: Work closely with and ensure guidance is provided to the golf chairman and golf committee.

• Club Repair/Club Fitting: Provide professional club repair and club fitting services to members.

• Course play: Oversee the reservation system, starting, and monitoring of play and pace while enforcing the established rules and regulations governing the use of the golf course. Maintain accurate record keeping of rounds and guest fees.

• Member programs: lead and coordinate all facets of player development initiatives with an emphasis on supporting members, while creating new customers/golfers and generating business. Develop active & engaging tournament program that attracts all levels of the membership and their guests.

• PGA Credentials: Maintain good standing in the PGA of America and mentor Associates through the PGM program.

• Instruction: Develop and oversee an enhanced golf instruction program, including individual and instructional clinics for all levels of membership. Ensure the services of a well-trained staff of professional instructors are available.

• Golf Shop Merchandise: administration and responsibility for operating a retail golf operation for the benefit of the membership, to include:

  • • Presenting a diverse and desirable array of golf equipment and apparel with efficiency and pleasing aesthetics. 

    • Supervising special-order program to maximize member service. 

    • Controlling inventory and maintaining precise retail records for monthly accounts payable through POS.

    • Accurately budget staffing costs and supervise payroll records for the golf shop and outside personnel. 

    • Maintain an attractive, orderly appearance in the golf shop.

Additional Duties/Responsibilities of the Position

• Oversee the administration of the handicap program.

• Welcome and greet/meet members and guests.

• Oversee and manage an organized and orderly practice facility.

• Maintain a close working relationship with the Director of Agronomy and other department heads.

• Coordinating the marketing and promotion of member play.

• Facilitate the preparation of budgets, including forecasting and review of all golf revenues and expenses.

• Manage all golf-related assets such as golf carts, range equipment, and electronic equipment.

• Bag storage- Ensure the proper storage, safety, cleaning, and repair of member club equipment.  

• Assist in the publication of newsletters, informational, and promotional materials.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Prior experience in a high-end golf/country club as a Director of Golf or top management position is preferred (will consider Head Professional or Assistant with great experience at similar high-end properties)

• Commitment to West Bay’s mission, vision, core values, and service and leadership standards.

• Experience working in a similar “out front” service environment where member engagement is prized, visibility is natural, and member interaction is frequent.  

• Be an exemplary communicator, including interpersonal, written, and public speaking.

• Proven abilities in staff development, including setting standards, hiring, training, orienting, mentoring, and evaluating performance relative to goals and standards.

• Comfort interacting at the national level with peer clubs and the PGA of America.

• Be a recognized ambassador in the private club realm regionally and nationally.