Wampanoag Country Club

ESSENTIAL JOB FUNCTIONS

• Lead with Vision and Professionalism: Sets the tone for the club's culture by leading with maturity, emotional intelligence, and accountability. Serves as the primary point of contact for members, staff, and the Board of Directors, fostering a collaborative and professional environment.

• Enhance Member Experience: Prioritizes and elevates the member experience across all club amenities, including golf, dining, and social events. Ensures a consistent and first-class experience by defining and reinforcing clear customer service standards.

• Drive Financial and Operational Excellence: Oversees all financial controls, including budgeting and capital planning, to ensure the club's long-term fiscal health. Improves operational efficiency, strengthens organizational structure, and ensures day-to-day operations are reliable and consistent.

• Mentor and Empower Staff: Recruits, hires, and develops a high-performing team of department heads and staff. Provides strong mentorship, empowering the team to take ownership and execute their roles with independence and expertise. Initiates and manages staff development and training programs to elevate the member service experience.

• Food & Beverage Operations: Leads the enhancement of food and beverage service, ensuring consistent quality and innovation. This includes hiring strong leadership and elevating service standards to meet the expectations of the membership.

• Cultivate Membership Growth: Develops and implements strategies to attract new members, especially younger families, while retaining the existing membership base. Fosters an inclusive environment that reinforces Wampanoag’s strong sense of community.

• Manage Capital Projects: Oversees upcoming capital projects, including facilities upgrades, with a focus on disciplined planning and transparent communication to ensure projects are delivered on time and within budget.

Desired Skills & Qualifications

• Emerging or Proven Leadership: You have experience leading teams and are comfortable managing day-to-day operations. Whether you are a seasoned pro or a rising leader, you know how to motivate people and keep a team moving toward a common goal.

• People-First Communication: You are a "people person" at heart. You possess the empathy and clarity needed to build genuine relationships with members, collaborate with staff, and maintain transparent communication with the Board.

• Financial Literacy: You understand the fundamentals of a P&L statement. You are comfortable with budget oversight and understand the importance of fiscal discipline in keeping an organization healthy.

• Active Presence & Visibility: You aren't someone who wants to sit behind a desk all day. You enjoy being "on the floor," engaging with members, and being a visible, supportive resource for every department.

• Operational Mindset: You have a knack for seeing how things work and finding ways to make them better. You’re organized, detail-oriented, and committed to creating a consistent, high-quality experience for everyone on-site.

• Hospitality or F&B Foundation: While we don’t expect you to be a golf expert, a solid understanding of Food & Beverage operations is a huge plus. We are looking for someone who can help us elevate our dining and social atmosphere.

First-Year Expectations

Within the first year, the General Manager will be expected to achieve several key successes:

• Earn Trust & Respect: Earns the trust of members and staff by being visible, approachable, and fair in decision-making.

• Operational & Financial Clarity: Strengthens financial processes and improves operational efficiency to ensure the club runs more smoothly.

• Staff Development & Retention: Builds a strong and motivated team by focusing on staff development, training, and retention.

• Enhance Service: Implements clear standards for food and beverage service, customer service, and programming.

• Increase Member Engagement: Fosters a more inclusive environment that enhances member satisfaction and engagement.

REQUIREMENTS AND QUALIFICATIONS

Including, but not limited to, the following:

• A minimum of 3 to 5 years of progressive leadership experience in an active club or similar hospitality environment is desired.

• A bachelor’s degree in hospitality and/or business management. In lieu of a degree, substantial club or hospitality experience will be considered.

• A leader who brings out the best in those around him/her by setting clear goals and expectations, and providing timely and appropriate feedback.

• Team building skills with experience in recruiting, training, guiding, developing, and maintaining staff.

• Responsible for managing the finances of the overall operations, including capital project management, to remain within budget, while also ensuring overall high levels of satisfaction in terms of service.