Waialae Country Club

ESSENTIAL DUTIES, TASKS, AND RESPONSIBILITIES

• Plans promotes, and directs all golf activities. 

• Prepares budgets for golf operations: takes actions to ensure budget objectives are achieved.

• Manages and oversees all golf operations staff to ensure a positive and cohesive work environment.

• Selects, trains, and supervises the work of all golf operations staff. Evaluate staff performance and conduct performance evaluations.

• Maintains an attractive, orderly appearance in the Pro Shop. Oversees the purchasing of high-end merchandise for the Golf Shop, providing the best member pricing and selection available. 

• Schedules and actively monitors staff hours to ensure members are fully served within budgetary guidelines.

• Ensures all golf operations staff follows club service standards to meet and exceed member expectations.

• Maintains visibility and accessibility to members, staff, vendors, and other stakeholders.

• Fosters a culture of continuing improvement and development; and remains at the forefront of technology to enhance the golf experience.

• Oversees provisions of golf lessons and clinics to members and guests. 

• Interprets and applies golf policies, rules, and regulations.

• Works with the Golf Course Superintendent to ensure excellent year-round golf course and practice facility conditions.

• Maintains and evaluates data related to rounds of golf, revenue, expenditures, and other key performance indicators. 

• Assist in the development of short & long-range plans for improvements to the club services, amenities, facilities, and course. 

• Works closely with tournament committees to deliver a variety of high-quality member golf tournaments.

• Develops, monitors, and maintains standard operating procedures to aid in the consistent delivery of member services.

• Performs other duties and responsibilities which may be assigned from time to time by the General Manager/COO.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• A confident, resourceful, energetic leader with strong interpersonal skills, self-motivated, creative, and innovative, yet logical thinker, and detail-oriented.

• Demonstrates maturity of character, and professional demeanor with a high “golf IQ” and is visible, accessible, and approachable. 

• A natural and intuitive leader with a high degree of member engagement - consistently rooted in a sincere desire to develop positive member relationships.

• Experienced in successful collaboration with Golf Committees, Golf Course Superintendent, and General Manager.

• Strong financial acumen and experience in budget management and forecasting.

• Proven experience in successfully managing a quality Golf Shop merchandising program. Understands “open to buy” and inventory control.

• An active listener with excellent written/oral communication and presentation skills.

• Excellent tournament operations knowledge and skills.

• Excels in internal marketing and communication of events and policies. 

• Ability to work and communicate effectively with all departments.

• Ability to create a strong identity for the golf professional staff and develop an effective plan to attract and retain talent. Has a strong network of resources. 

• A student of the game with a proven ability to produce an exceptional golf experience for members and guests.

• Demonstrated ability to enhance and develop programs, services, and participation.

• Has a strong interest, knowledge, and experience in golf swing and equipment technology.

• Passionate about delivering member satisfaction and consistently providing outstanding member service. Excels at name recognition.

• Committed to the development and administration of programs for a wide range of demographics. 

• A minimum of 7 years of verifiable, progressive golf operations leadership or management experience.

• Must have experience at an active, upscale private country club.