Valley Hi Country Club

CANDIDATE RESPONSIBLITIES

Planning, Finance, Regulations

• Develops / coordinates the development of long range and annual business plans

• Coordinates development of operating, cash and capital budgets according to the applicable budget calendars; monitors monthly budget and other financial statements; takes effective corrective action as required; approves vouchers before payment; and assists in the preparation of financial reports to the board of directors

• Analyzes and monitors financial statements, and reviews income and expenses relative to plans, implements corrective measures as needed, and reports status on a monthly basis

• Provides advice and recommendations to the president and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans or budgets

• Performs competitive analyses on clubs and other businesses providing member alternatives through personal observations and historical reports

Administration

• Develops and maintains a sound organizational structure

• Serves as liaison between all management staff and the board

• Coordinates inter-and intra-committee activities

• Has ultimate authority over inter-departmental matters and implements policies concerning employee-employer relations

• Establishes and monitors compliance with all purchasing policies and procedures

• Prepares reports and other support material for committee and board use

• Attends executive meetings

• Adheres to established board media policies

Operations

• Monitors the performance of all daily operations, functions and services; assures high standards and total customer satisfaction

• Develops/implements general policies. Approves specific operational policies, programs, and procedures in harmony with the mission and general policies

• Manages and oversees all accounting, inventories, banking, audit procedures, cash flow, and establishes controls to safeguard funds and assets

• Serves as ex-officio member of appropriate committees

• Oversees the care and maintenance of all physical assets and facilities

• Coordinates the marketing and promotional programs to promote club services and amenities

• Coordinates as necessary arrangements for public functions and social gatherings including seating according to protocol and special courtesies extended to members and guests

• Has ultimate authority over inter-departmental matters and implements policies concerning employee-employer relations

• Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person, if necessary. Emphasizes prevention through training and inspection.

Members

• Ensures and initiates programs to provide members with a variety of innovative functions, programs and events

• Ensure open communication and high visibility to customers by conducting daily walk-through of facility

• Welcomes new club members; “meets and greets” all club members as practical during their visits to the club.

• Develops on-going dialogue and rapport with members through recognition and communication.

• Ensures the highest standards for golf services and programs, golf course and practice areas, food and beverage, recreation, entertainment, and other facility services

• Reports member infractions to the board for necessary action

• Provide resolution of escalated customer service issues

Staff

• Establishes and approves workloads, work methods and performance standards

• Ensures accurate recording of hourly labor and timely, accurate payroll processing

• Works with subordinate department heads to schedule, supervise and direct the work of all club employees; confers with them about personnel related matters including compensation, job changes and performance evaluation

• Oversees and works with department heads to schedule, supervise and direct work of club staff

• Convenes and presides over meetings with departmental managers; conducts all facility personnel meetings

• Establishes personnel policies; ensures proper hiring, training, supervising, personal development and corrective action in accordance with fair labor standards and safety

• Writes policy and rule directives or approves those written by department heads

External Constituents

• Assures operational compliance with local, state, and federal laws

• Negotiates and recommends board approval for contracts

• Maintains knowledge and compliance with all lease terms and contractual obligations

• Gives direction to and works closely with outside contractors, firms and individuals providing services to the club

• Maintains relations with local, state and national associations that further the cause of golf

• Maintains relations with police, fire, liquor control board, health department and other governmental agencies

• Participates in selected community activities to enhance the prestige of the club; broadens the scope of the club’s operation by fulfilling the public obligations of the club as a participating member of the community

• Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends