Turning Stone Resort Casino

ESSENTIAL RESPONSIBILITIES

Oversees Golf Operations:

• • Oversees the day-to-day operations of five golf courses and Sportsplex with the Head Golf Professional, First Assistant and Golf Supervisors.

  • Manages and enforces golf shop operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory, and resources.

  • Works with industry partners like the NYSGA, First Tee, CNYPGA, PGA Reach, and others to promote mutual interests.

  • Partners with Marketing to determine the best initiatives to drive revenue.

  • Creates the right team culture and ensures the best possible guest experience.

Oversees Golf Retail Operations:

• • Directs the day-to-day operations of five golf shops encompassing 11,000 square feet of retail space.

  • Establishes goals and provides guidance to the Golf Merchandiser, Buyer, and Inventory Control Clerk.

  • Ensures the shops maintain standards to be recognized as a Top 100 Golf Shop (Platinum Award) by the Association of Golf Merchandisers.

  • Maintains membership with the AGM and has an awareness of the latest trends for clubs, apparel, and accessories.

  • Works with the Finance team to conduct quarterly inventories of each golf shop while maintaining a suitable overall inventory and low loss rate.

  • Oversees ordering, receiving, storage and display of all merchandise along with Open-to-Buy plans.

Oversees Golf Sales and Events:

• • Manages the Golf Sales Manager and Golf Group Coordinator ensuring that all golf corporate and buddy trip business is well attended to.

  • Maintains Meeting Scope Guest Survey score averages in excess of 95%.

  • Establishes sales goals and forecasts.

Oversees Golf Instruction and Cub Fitting:

• • Manages the Teaching Professionals to create an industry-leading instruction program.Oversees the Sportsplex Manager to ensure all team members are trained by all of the major golf club manufacturers.

  • Maintains effective internal controls and processes related to commission payments and instruction revenue.

  • Develops and oversees golf instruction, clinics, golf schools, and player development programs for all guest segments.

Other Operations:

• • In cooperation with the Director of F&B, oversees the clubhouse restaurants, Concession window, and on-course operations.

  • Partners with People and Culture to recruit, onboard, train, and develop all department team members.

  • Coordinates tee time availability around agronomy practices with the Director of Golf Course Maintenance.

  • Maintains relationship and awareness with course rating partners.

  • Prepares an annual Golf Services budget in cooperation with the Finance Department.

  • Participates in PR opportunities at the direction of the Communications Team.

  • Works with Accommodations, Supply Chain, IT, Security, and other resort areas to create the best possible guest experience.

  • Performs other duties as assigned.

EXPERIENCE REQUIREMENTS

Including, but not limited to, the following:

• Must have 5 to 10 years of experience as a General Manager, Director, or Head Professional at a multi-course resort facility.

• Must be a PGA member in good standing.

• Bachelor's Degree in Professional Golf Management, Business Administration or related field preferred.

• Extensive experience with marketing, budgeting, purchasing, tournament operations, inventory management and merchandising.

• Must possess superior guest service skills.

• Excellent oral and written communication skills.

• Excellent leadership, interpersonal and administrative skills.

• Must have considerable experience in providing golf instruction and organizing instructional programs; knowledge of the latest swing analysis technology.

• Must possess a valid driver's license.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Fine manipulation of the hands for frequent use of the computer, telephone and other office equipment.

• Must have acute speech and hearing for frequent interaction with guests, staff and others.

• Must have close visual acuity for viewing computer monitor, extensive reading, preparing documents and/or analyzing data.

• Must be able to frequently stand, walk, bend, stoop, twist, squat and reach.

• Must be able to continually exert the amount of force necessary to swing a golf club.

• Ability to repetitively make substantial movements (motions) of the wrists, hands and fingers.

• Must be able to work outdoors in all weather conditions.

• Ability to occasionally lift up to 20 lbs using proper lifting techniques.