Trump National Golf Club Charlotte

ESSENTIAL JOB FUNCTIONS

• Provide strategic leadership and daily management of all facets of the golf operation, ensuring a premier golf experience for members and guests.

• Hire, train, mentor, and lead a high-performing, service-driven golf staff while fostering a culture of professionalism, accountability, and continuous development.

• Design and implement a comprehensive calendar of member tournaments, instructional programs, and engagement events that enhance member experience and participation.

• Collaborate closely with the General Manager and department heads to align golf initiatives with overall club strategy and member service standards.

• Deliver exceptional member service through proactive communication, approachability, and availability, ensuring high levels of member satisfaction and retention.

• Oversee the golf shop merchandising operation, including product selection, vendor relations, inventory control, and sales strategy to optimize financial performance.

• Manage tee time utilization, monitor pace of play, and uphold club rules and etiquette with professionalism and consistency.

• Lead and execute all aspects of tournament operations, ensuring seamless planning, organization, and execution of club events.

• Provide regular instruction and play with members to support skill development and strengthen personal connections.

• Administer operating budgets, payroll, and performance reports with a focus on cost control and financial accountability.

• Serve as a visible presence at the club, engaging actively with members and contributing to the overall camaraderie and club culture.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• PGA Class A Professional in good standing.

• Minimum of 5 years of experience in high-end private club golf operations.

• Demonstrated success in building and leading high-performing teams, with a consistent record of delivering elevated member experiences.

• Comprehensive knowledge of all aspects of golf operations, including tournament management, retail merchandising, instructional programming, golf shop buying, and staff training.

• Proficient in the Rules of Golf and committed to upholding the traditions and etiquette of the game.

• Excellent interpersonal and communication skills, with the ability to foster relationships with members, staff, vendors, and club leadership.

• A hands-on leader who is visible, approachable, and responsive to member needs and feedback.

• Strong business and fiscal acumen with experience in budgeting, payroll, reporting, and retail inventory management.

• Available, engaged, and enthusiastic about playing and teaching as a way to build deeper connections with members and enhance the club's golf culture.