The Quail Golf Club

ESSENTIAL JOB FUNCTIONS

• Coordinate the development of member activities and events for the club.  

• Track the ROI and member engagement performance of all membership amenities and events.

• Develop and conduct an orientation program for new members

• Meet with or reach out to each member over a 12-month period to review concerns and feedback.  Provide information to the Club Director and develop corrective action plans as needed

• Assist with day-to-day supervision of Membership Service Areas (Lounge, Fitness Center, Tennis, Pool, etc.)

• Evaluate and correct day-to-day membership issues

• Regulate the Membership Rules & Regulations

• Promote and communicate club activities using newsletters, direct mail, e-mail, and bulletin boards

• Plan and implement strategies to meet the Club’s membership and annual budget goals

• Maintain the Club’s database of member information. Administer all membership changes, additions, and deletions

• Organize and supervise the distribution of the annual membership directory and annual member survey

• Review the monthly audit of member dues and fee payments prepared by the accounting department

• Manage and maintain the member website, electronic newsletters, social media outlets, and support the creation and maintenance of the customer database

• Assure the efficient and timely submission of all required operational, financial, budgetary, and related marketing and sales reports as required.

• Cross-train other key golf staff members regarding the general sales process and important components as appropriate to facilitate the overall success of the team

• Conduct periodic market research to provide information essential for revising current programs, which enhance the Club’s competitiveness in the marketplace

• Manage the Locker Room Supply Inventory & Expenses in accordance with the annual budget

MEMBERSHIP SALES RESPONSIBILITIES

• Plan and implement strategies to meet the Club’s membership and annual budget goals

• Conduct tours for prospective members

• Utilize telemarketing, direct mail, referral programs and other methods to prospect for potential members

• Supervise prospective member credit checks and review all applications for membership 

• Organize and conduct prospective member functions

• Organize the production of membership kits, brochures and promotional letters for sales calls, blitzes, direct mail and membership retention programs

• Work with the marketing department and/or outside agencies to create appropriate and consistent advertising and sales material/messages consistent with the overall branding strategy

• Review and analyze internal and external market information, which reflects customer purchase, usage, and satisfaction with Company products and services.  Monitor and track results of marketing and sales efforts, analyze budget variances and recommend revised action plans to achieve budgeted goals

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Minimum 3 years of experience in a golf/resort environment with hands-on knowledge of membership programming and service

• College degree or equivalent experience

• Clear understanding of country club service 

• Demonstrated quality written, verbal, and interpersonal communication skills

• Positive attitude, professional manner, and appearance in all situations

• Good communication and interpersonal skills (must work well in a team environment)

• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required, including nights/weekends

• Proficiency in Windows and Microsoft Suite products

• Experience with Jonas Club Management or the ability to learn club management software

• Must be able to meet deadlines as required

JOB SPECIFICATIONS

• License/Certifications Required

• Possession of a valid California driver’s license

Work Conditions

• Primarily inside work within an office environment requiring sitting (for up to 8 hours per day), standing, bending, talking, listening, using manual dexterity, and eye-hand coordination

• Outside exposure related to travel between on-site property buildings and participation in outdoor events

• Non-smoking environment inside property buildings. Smoking is allowed only in designated areas

• Must be able to lift 25 lbs.

Work Characteristics

• Will be required to maintain a consistent work schedule as committed to upon hire 

• Must be able to work in a fast-paced environment with a positive attitude and excellent organizational skills

• Demonstrate exceptional prioritization skills

• Maintain a professional appearance