The Kittansett Club

ESSENTIAL JOB FUNCTIONS

• Exhibit strong visibility and presence by being on the course, in the shop, and at events daily, building trust and maintaining an approachable, engaged, and attentive professional demeanor.

• Provide a first-class golf experience to members and guests through exceptional service. The Professional is responsible for establishing and reinforcing clear service expectations to foster professionalism, responsiveness, and attentiveness from all golf staff. Create an enjoyable culture for the golf operation team.

• Administer the Kittansett golf operations, including Member experience, Member Programs, expert tournament management, tee sheet management, Caddie program, and oversee golf instruction. The Head Professional should lead a strong instructional program, mentoring assistants, and ensuring consistency in player development.

• Monitor the pace of play, practice areas, and the golf simulator room. Implement and consistently enforce policies related to guest access and pace of play, including on-course monitoring, to enhance fairness and the member experience.

• Attend and prepare presentations, both written and verbal, as required for the Golf Committee and Board of Governors.

• Cultivate and maintain an effective relationship with the GM, Golf Chair, Superintendent, and Board based on trust and accountability. Unified communication and coordinated decision-making with the General Manager are essential for stable leadership.

• Building, training, and retaining a strong, high-performing golf staff is a high priority, specifically securing a top-tier first assistant. Conducts staff meetings and other meetings regularly to keep golf team members well-informed and safe.

• Develop and monitor the annual budget (operational and capital), working with the Golf Chair, Treasurer, Controller, and GM. Demonstrate sound budgeting, inventory control, and fiscal prudence to ensure long-term financial sustainability.

• Maintain and/or develop industry connections to enhance technology, latest trends, and staffing to help provide an exceptional golf experience. Streamline workflows and enhance technological accuracy across operations through the improved use of Golf Genius, Foretees, and Club Essentials.

• Develop clear, proactive communications on all golfing activities. Coordinate with the Membership Services Manager to continuously update the website and weekly newsletters.

• Maintain the USGA Handicap system and implement improved handicap governance.

• Manage the Golf Shop with the latest fashion and equipment. The shop must reflect Kittansett's historic and elite character through curated products, consistent stocking, and polished presentation.

• Comprehensive understanding of the rules of golf and the club’s rules on golf.

• Encourages and supports the Francis Ouimet Scholarship Fund, which is a top priority at Kittansett.

KNOWLEDGE, SKILLS & TRAITS

Including, but not limited to, the following:

Leadership & Culture

• Visionary Leadership: Comfortable leading and delegating in a dynamic environment, backed by a strong leadership track record, ideally gained in similarly demanding club settings.

• Cultural Fit & Professional Maturity: Respects the club's traditions, values discretion, and demonstrates the steadiness and humility necessary for a historic club environment. Must foster a "can-do" culture where employees feel valued and dedicated to elevating the member experience.

• Staff Development & Mentorship: Building, training, and retaining a strong, high-performing golf staff is a high priority, specifically securing a top-tier first assistant.

• Interpersonal & Communication Excellence: Succeeds by demonstrating strong emotional intelligence and fostering deep connections with a diverse membership. This requires exceptional communication skills, both written and verbal.

Operational Excellence

• Golf Operations Acumen: Possesses excellent time management, organization, and a keen attention to detail essential for the precise execution of daily golf operations.

• Tournament Management Expertise: Demonstrates exceptional organizational skills in planning, managing, and executing a robust and polished tournament and event schedule.

• Member Visibility & Engagement: Serves as the primary Ambassador of the golf operations, consistently embodying the values and prestige of Kittansett. The ideal candidate is outgoing, positive, and engaging, with a focus on building relationships.

• Policy Management: Responsible for implementing and consistently enforcing policies related to guest access and pace of play, including on-course monitoring.

• Service Standards: Is responsible for establishing and reinforcing clear service expectations to foster professionalism, responsiveness, and attentiveness from all golf staff.

• Caddie Program Experience: Actively encourages and supports the established Caddie Program and the Francis Ouimet Scholarship Fund.

• Handicap Governance: Manages the USGA Handicap system and implements handicap governance to ensure fairness and transparency.

Business & Financial Management

• Financial Acumen: Maintains fiscal responsibility through a proven ability to develop and manage budgets, control inventory, and work effectively with vendors.

• Merchandise Operation Acumen: Elevates the golf shop retail experience through attention to detail, polished presentation, and the curation of products that reflect Kittansett’s elite and historic character.

• Cross-Department Collaboration: Collaborates effectively with the General Manager and other department heads for unified leadership and operational consistency.

Technical Acumen

• Technology Fluency: Is skilled with current club technology and actively seeks to implement better software applications to enhance operational efficiency.

• System Proficiency: Demonstrates proficiency in required software applications, including Golf Genius, Foretees, and Club Essentials, to streamline workflows and enhance technological accuracy.

• Proactive Communication: Develops clear, proactive communications on all golfing activities, coordinating updates through the club's communication systems.

Playing and Teaching 

• Teaching/Instruction Ability: Leads the instructional program by mentoring and ensuring consistency among assistant professionals, supporting player development across all skill levels.

• Playing Ability: Possesses competent playing ability with a positive track record of performance, enabling the professional to play golf with a diverse range of members.