The Cliffs at Keowee Springs
Six Mile, South Carolina
Director of Golf
ABOUT THE FACILITY
SIX MILE, SC | From cascading mountains to crystal lakes, warm summer days and cool winter nights, the beautiful scenery welcomes you to the Carolinas. The Cliffs is comprised of seven luxury communities. Each has their own personality, but is equal in beauty, prestige, and opportunity. The only thing better than the views are the people. Our leaders are focused on the growth and development and growth of our employees, our members are gracious and kind, and our co-workers make coming to work something to look forward to. Once you visit you will understand why employees love being a part of The Cliffs family!
THE MISSION STATEMENT
The Cliffs Mission is to deliver high quality experiences and activities by building a strong team of associates whose focus is practicing excellence through relationship-building and industry best practices designed to enrich the lives of our members and staff.
CLIFFS DIRECTORS EXPECTATIONS
The Cliffs Club Directors, who serve as the senior leader for the Club’s different departments are the key stewards of the department’s facilities, equipment, personnel and service as well as being accountable for the departments operational and financial performance.
There is a common standard of conduct and operation required of all those who serve in this position. Below is a list of standards and guiding principles required of these Directors.
Stewardship of the Club’s Facilities
Each Director is responsible for the care, security and maintenance of the equipment and facilities within their area of responsibility and that used by their department’s personnel. Utilization of the Club’s resources such as Facilities Maintenance Requests, Incident Reports and Department Budgets as well as following the processes and procedures for their use are the responsibility of each Director.
Operational Standards
It is the responsibility of the Director to develop quality and creative services and experiences for the Cliffs Members and their guests. Directors will ensure these services and experiences are delivered consistently through a sound operational management plan documented in the departments Standard of Operation. Standards of Operation are to be kept current and available for the purposes of training and consistent execution. Any changes to the department Standards of Operation must be approved in advance by the General Manager.
Financial Performance
Each Director is required to ensure the utilization of the department’s annual budget and financial tracking tools as well as the overall success of the department’s financial performance.
Club Culture
Directors, with the support of the General Manager, will promote and foster a positive working environment for department staff. This includes effective training and education programs, adherence to uniform standards, professional management practices for onboarding, offboarding and scheduling. This also includes an effective communication process and timely conflict resolution. Directors will also ensure a high- quality service environment. This includes providing customer service with energy and enthusiasm that promotes a casual yet detailed oriented service environment.
Director Manager Guiding Principles
Each Director will serve as the Club’s resident “Expert” in their individual areas of responsibility. This means, as our expert, the Director will lead all initiatives and improvements ensuring their area of responsibility meets or exceeds the quality standards of performance in line with the Club’s mission.
Each department will ensure management/supervisory coverage during all department hours of operations.
Each Director Manager will utilize the Clubs financial tracking tools and follow all financial processes and procedures including department checkbooks and month end inventories. Directors may delegate financial tracking duties to subordinate managers with proper training, but a complete understanding of the department budget is required.
A systematic communication plan is required for each department which includes regularly scheduled staff meetings and one on one professional counseling with staff members.
The Cliffs Directors are empowered to run their areas of responsibility within the boundaries of the approved Standards of Operation and Annual Budget. If any circumstances arise financially, or incidents happen operationally that goes outside the boundaries of the SOP’s or Budget the Director is required to bring it to the attention of the General Manager who will assist in the decision-making process.
Directors will practice “Partnership Management” which requires a high level of collaboration on decisions affecting the performance of the department.
Cultural Principals
Practice “Go First” to ensure a high-quality club culture
No hats or sunglasses indoors or in greeting another person
Manage your negative emotions when dealing with others
Counsel and discuss issues in private
Never raise your voice at, or demean another person ever
Keep your supervisor informed regularly
Be a hands-on interactive leader
Treat everyone with respect
Situations that require collaboration with the General Manager
When circumstances arise not covered by the SOP’s and Budget
When a workplace incident occurs involving a person or Club asset
To use or borrow Club assets for personal use
To deviate from the agreed upon work schedule
When requesting to bring a guest to the Club
Developing positive relationships are the most important element.
Our ultimate goal is to enrich and enhance the lives of all the people of The Cliffs!
DIRECTOR OF GOLF - JOB DUTIES
Plan, promote, and direct all golf activities.
Oversight of tournament direction.
Oversight of Head Golf Professional, 1st Assistant Golf Professional and 2nd Assistant Golf Professional.
Oversee all golf services and operations including the golf shop, golf cart operations, outside services and golf cart fleet.
Oversee the reservation system, starting, and monitoring of play.
Oversee the administration of the handicap program.
Develop and manage a creative member tournament program.
Develop and oversee instructional programs for members.
Welcome and greet Members/ Guests and Discovery Guests.
Play golf with male and female members of all skill-levels.
Oversee and manage an organized and orderly practice facility.
Maintain close working relationship with the Superintendent and other department heads.
Assist in the marketing and promotion of member play.
Assist in the preparation of budgets, including forecasting and review of all golf revenues and expenses.
Responsible for all golf shop end of month activities including performing and approving monthly inventories.
Establish sales goals and forecasts for all golf programs and services, monitor and analyze reports.
Manage all golf related assets such as golf carts, range equipment, and electronic equipment.
Work in conjunction with the retail merchandise staff regarding soft goods and equipment for the golf shop and maintain an attractive, orderly appearance in the golf shop.
Hire, train/develop, supervise, and evaluate the performance of all golf personnel including assistant professionals, golf shop attendants, locker room attendants, and outside staff.
Responsible for the certification process of all golf staff.
Motivate and develop staff including training and development opportunities, cross training, and promotion of personnel.
Represent the club in area professional events including local, state, or national events with the approval of the General Manager.
BACKGROUND / EDUCATION / EXPERIENCE
Bachelor’s degree preferred.
Class A PGA Member in good standing.
Minimum of 2 years experience in a Head Professional position with experience at private or resort facility.
Excellent communication/relational skills.
Excellent mentoring, training, and supervisory skills.
Experience in managing the purchasing, displaying, and selling of golf merchandise.
Experience in organizing, promoting, and conducting professionally run member tournaments and corporate outings.
Proficient in computer applications including Word, Excel, POS, inventory control systems, tournament programs, and Microsoft Outlook.
PHYSICAL REQUIREMENTS
Ability to bend, twist, stoop, push, pull, climb stairs, reach overhead, and lift to 30 pounds.
Ability to withstand a range of outside weather conditions (heat/cold, rain/snow, etc.)
Ability to withstand prolonged exposure to sunlight and heat.
Compensation
This will be a competitive salaried position based on experience
Benefits
A knowledgeable and passionate management team that leads by example
Employee appreciation parties and team building events
Premier training
Excellent compensation including 15 vacation days and 9 paid holidays
Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution*
Employee Wellness Monetary Incentives
Paid maternity and paternity leave
A work/life balance!
APPLICATION INSTRUCTIONS
The application deadline is December 10th, 2022
Combine your cover letter, resume and any additional materials into one (1) PDF file and attach the document below. Please use the following file naming convention: "Last Name, First Name, The Cliffs at Keowee Springs - Director of Golf
When applying, your "Resume Materials" should include a cover letter addressed to - Mr. Kyle Caudill - General Manager
Greg Stenzel, PGA and Mike Mueller, PGA are the lead Career Consultant for this opportunity. For additional information and questions, please contact him directly.
The employer does not wish to be contacted at this time
To serve as the most trusted professional resource for employers seeking experts to lead an organization in the golf and hospitality industry, and support their future success by serving as lifelong partners.