Tchefuncta Country Club

ESSENTIAL JOB DUTIES

• Administers Club policies and procedures established by the TCE Board of Directors.

• Oversee the development of the Club’s long-range and annual business plans, operational budget, and capital budgets.  

• Present financials at Board meetings. Must be able to discuss financials, provide backend financial details in support of short- and long-term plans, and present any necessary details to keep the TCE Board informed of Club operations.  

• Monitors monthly and other financial reports/statements on a daily, weekly, and monthly basis for the facility and takes effective corrective action when necessary.

• Fosters a positive, inclusive, and professional work environment.

• Handles themselves in a professional manner.  

• Convenes and presides over meetings with department managers, conducts all-facility personnel meetings.

• Conducts daily walk-throughs to ensure cleanliness and that the club is ready to welcome members prior to opening.

• Recruits, trains, and supervises staff, ensuring elevated levels of performance and engagement.

• Directly manages department leaders that may include, but are not limited to, Food and Beverage Director, Sales and Marketing Manager, Golf Pro Shop Manager, Golf Professionals, Golf Superintendent, Tennis Director, Aquatic Director, Membership Manager, Finance Manager, and Administrative Assistant.

• Golf Course Maintenance- Managing and working closely with the director of golf course maintenance on all aspects of golf course maintenance, planning, and fiscal management.

• Lead and manage other golf professionals (s) and all golf staff. Viewed as a mentor of staff, as evidenced by their advancement.

• Oversee marketing of the club to improve membership and to promote TCC as the Club to belong to for both golf and overall family experience.

• Be accessible and communicate with membership through newsletters, daily announcements, and social media.

• Accounting and Budgeting - Create annual budgets, independently perform or oversee the preparation of daily, weekly, and monthly accounting and financial reporting; manage expenses as they relate to revenue; inventory control and management, fiscal controls, and accountability throughout departments.

• Skilled as a businessperson through demonstrated success in merchandising, as well as personnel and operational budget adherence

• Oversees golf experience, golf pro shop, golf instruction, golf programs and tournaments, golf schools, and golfer development programs.

• Conducts yearly staff reviews and establishes bonuses and commissions, when warranted and budgeted, and in conjunction with goal achievement.  50% based on TCC net profitability, 25% on membership retention and growth, and 25% on individual department goal achievement.

• Works with TCE Board liaison in addressing complaints and resolving problems.

• Reports to TCE Director of Operations.

• Works with the Event team/Food and Beverage Director, Chef to provide a post-review of each event, including revenue, labor, costs, and incidentals, to determine event viability. 

• Pro Shop - Conscientious to detail, anticipate member/guest needs, and have the facility immaculate daily, along with inventory management responsibilities.

• Ensures the highest standard for food and beverage, sports and recreation, entertainment, and other Club services 

• Continually improves and keeps the Club events and programs innovative and relevant, and meets the needs of the club member demographics 

• Works with direct reports to develop programs that keep members active and engaged. 

• Ensures the correct balance of member events versus outside events to reduce member displacement.

• Adheres to and monitors all compliance with the Club's approved procurement policies, accounts payable and receivables, and payroll.

• Oversees the care and maintenance of the Club’s physical assets and facilities, necessary for long-term planning. Establishes short- and long-term maintenance programs with appropriate team leaders.  

• Manages emergencies such as fires, accidents, and works with TCE security on theft and loss prevention.

• Works closely with contractors, firms, and companies providing services, lease agreements, and oversight of all contracts.

• Ensure the club is operating in accordance with all applicable local, state, and federal laws.

Personal Traits:

• Strong personal and professional values.

• Conscientious and meticulous.

• Outstanding work ethic with high enthusiasm.

• Interpersonal attributes that exhibit a genuine interest in all levels of members and guests.

• Maintain and promote a positive professional image within the community.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Minimum of 3-5 years as GM and/or Director of Golf at full-service country clubs:

• Clubs with: Golf + Tennis + Dining + Fitness + Pool

• Ideally, the clubs would be private country clubs, with 500 to 900 members, and an annual revenue of $5 million or more; HOA experience is a plus

• Capital projects: has overseen major capital projects, unlikely a golf course renovation, but possible additional new trends and modern amenities, and other projects of $500k - 2 million or more.

• Experience in developing, updating, and utilizing strategic plans.

• Experience with growing membership satisfaction levels and F&B experience/increased dining numbers.

Job Performance Data (weighted average results during career):

• Membership growth: Annual new membership recruitment exceeds annual membership attrition

• Always stays at or under, annual expense budget.

• Clubs’ annual financial reports show they are consistently making a profit, or, at a minimum, they avoid annual losses.

• Staff attrition is at or less than 20% per year.

“South Exposure“

• The candidate has lived, worked, or at least attended college, or at least in states in the southeast, close to Louisiana.

Personality & Leadership Style

• Likable and approachable

• Displays self-confidence, a professional demeanor, and shows the ability to be successful.

• Demonstrates strong character values, including honesty, fairness, and integrity.

• Would be calm under pressure, able to lead the club through a crisis, good control over emotions.

• The ability to facilitate a group brings them to a consensus.

• Shows respect for and inspires his staff, setting clear goals and holding them accountable for results.

• Ability to recruit and hire staff with experience and personal characteristics to make them successful at Tchefuncta Country Club

• Shows sufficient energy level to lead TCC through major issues, such as: Policies and Procedure issues, potential major capital projects & marketing membership, and Senior Management Development

• Would likely be immediately accepted by TCC membership.

• Demonstrated ability to lead and delegate effectively

• Strong financial acumen, balancing short-term and long-term needs & how to fund them

• Ability to develop a strong, performance-oriented team

• Strong communication skills - with the Board, members, and staff

• Experience delivering service excellence on a consistent basis.

Formal Education:

• A bachelor’s degree, ideally in Business Administration, is preferred, but not required.

• The employer encourages PGA Certified and PGA Master Professionals to apply for this position