Sugar Mill Country Club

ESSENTIAL JOB FUNCTIONS

Golf Operations Management

• Oversee the Sugar Mill Country Club Golf Operation

• Track and verify all players and guests, green fees, golf cars, club care, lockers, handicap fees, and other charges necessary, and facilitate accurate accounting and recordkeeping 

• Oversee golf car fleet while ensuring proper maintenance and recordkeeping

• Develop and manage an innovative tournament program, group outings, and leagues that service all customer segments

• Oversee the operations of a well-managed practice facility

• Provide professional club repair and club fitting services 

• Ensure the proper storage, safety, and cleaning of golf equipment

• Play golf with a variety of members as time permits

• Administer the Rules of Golf and educate staff. Promote and provide Rules of Golf clinics to the membership

Retail Management

• Oversee retail merchandise concession in step with the mission of the golf operation and facility

• Maintain a profitable golf merchandising operation

• Oversee the development of buying plans and all golf-related purchasing, including supplies associated with golf activities

• Supervise accurate and timely monthly physical inventories, present a diverse and desirable array of golf equipment, apparel, and accessories

• Assist in the development of necessary systems utilizing POS to safeguard inventories and cash

• Establish accurate recordkeeping policies and procedures

• Supervise and train all golf shop staff to maximize sales opportunities

• Ensure the customer database includes and tracks important dates, spending, sizes, and preferences

• Maintain an attractive and orderly appearance in and around the golf shop

Player Development

• Develop, provide, and oversee an enhanced golf instruction program offering individual and group clinics for all levels. Ensure that the services of a well-trained staff of professional instructors are available where required

• Develop and oversee player development programs, which should include women, families, seniors, and, in particular, a junior program

Golf Administration

• Recruit, hire, train, motivate, and supervise all golf department staff and maintain accurate payroll records

• Ensure routine monitoring of the pace of play and activity on the golf course, especially during highly active periods of use

• Ensure evaluations and annual reviews are completed and recorded for all applicable staff

• Attend staff meetings as scheduled by management, and schedule staff meetings with golf operations personnel

• Update and maintain golf shop policies and procedures and job descriptions, and ensure they are adhered to and posted in the proper areas

• Maintain safety standards and safety equipment within OSHA requirements

• Assist in the publication of newsletters, informational, and promotional materials

• Oversee the administration of the golf handicap program

• Work closely with and provide guidance and consultation to the golf committee

• Attend applicable committee meetings, management, and staff meetings when requested

• Adhere to, enforce, and implement policies and procedures of the facility

• Set up regular written communication with supervisor to include facility, programming, staff, and customer updates – monthly status report

Business and Financial

• Responsible for the financial and operational performance of the golf shop operations and golf services

• Ensure all financial goals and objectives are being achieved

• Assist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basis

• Ensure systems controls are in place to safeguard assets, revenues, and resources

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Prefer experience in one or more of the following: Private clubs, Resort Club/facility, golf industry

• Undergraduate degree preferred but not required. Educational concentration in business management

• PGA of America membership as a Class A Professional in good standing is required

• Fundamental knowledge of the game of golf, rules of golf, golf facility operations, and tournament operations

• Fundamental supervisory practices and principles

• Strong organizational, planning, and prioritization skills

• Self-motivated with a desire to promote and market

• Service and customer-focused attitude

• Experienced in written and oral business communications

• Ability to communicate effectively with proper grammar

• Proven ability to work well under pressure, coordinating multiple tasks at any given time

• Responsible for maintaining good conduct and safe working habits

• Proficient in Windows operating systems - Outlook, Word, Excel, and a club-based POS/accounting/member billing system. Proficient in other applications, i.e., Golf Genius, and Inventory tracking systems