Stonebridge Country Club

ESSENTIAL JOB FUNCTIONS

Management/Leadership Function

The GM will direct all functions of the Club and be responsible for the overall operations, including delivering the Club’s facilities, amenities, and services to a standard that ensures maximum member and guest satisfaction in an atmosphere of hospitality, friendliness, and congeniality. The GM is expected to be a leader and mentor to all department heads and have overall responsibility and accountability for the development, training, and performance of the entire staff while instilling a club-wide member-focused service culture. The GM will manage the Club consistent with the direction and policies established by the Board of Directors as well as by the Bylaws and Rules and Regulations of the Club, and will be responsible for administering the Club’s rules and regulations.  

• The GM will be ultimately responsible for all day-to-day operations of the Club and all Club facilities, delegating appropriate authority to managers and department heads.  

• Meet regularly and consult with the Board of Directors and Committee Chairs (and Committees) 

• Coordinate closely with each Committee on developing and implementing specific initiatives and reporting on any proposed initiatives that have meaningful financial, structural, and/or appearance impact on the Club to the Board of Directors.

• Make recommendations to the Board and Committees, supported with data and information, for changes, improvements, and enhancements to Club services, operations, and facilities. Provide advice on club-oriented best practices, recommended best-in-class club standards, and any new policies and procedures that should be considered.  

• Report monthly to the Board on the operations of the Club, including summarizing the financial results, updates on each department’s operations and staffing, and any other matters of note that impact the delivery of the Club’s facilities and services to members and guests.  

• Work in conjunction with the Controller to ensure that appropriate financial controls and systems are maintained and be responsible for the preparation of the annual operating and capital budgets, which will be subject to review and approval of the Finance Committee and the Board.  

Member Services

As driver of all the Club’s operations, the GM will provide quality leadership and a positive image for the Club and its facilities and amenities to ensure the highest standards for all Club programming, sports operations, special events, entertainment,  and other Club services for members and guests.  

• Be highly visible and readily accessible to members and their guests.  

• “Meet and greet” all Club members, as practical, during their visits to the Club, providing a warm and relaxed reception for which the Club is renowned.  

•  Welcome new members and guests to the Club by introducing them to the Club’s facilities and amenities. 

• Solicit timely feedback from members and guests as to the quality of the Club’s services, amenities, and facilities.

• Address and resolve in an appropriate and timely manner any legitimate, reasonable member suggestions, complaints, and criticisms, and bring certain matters to the attention of the appropriate Committee or to the Board. If necessary, refer rules infractions to the Rules Committee and/or the Board.  

Employee Relations

The GM has overall responsibility for hiring, training, and overseeing the Club’s staff with the objective of retaining the highest quality staff in a positive work environment.  

• Serve as an advocate and voice between the management, staff, and the Board.  

• Act as a leader, mentor, and role model for all employees by demonstrating professional behavior and work ethic.

• Provide direction and professional guidance while empowering and holding staff accountable to high standards.

• Ensure that a healthy, safe, and harassment-free work environment exists throughout the Club.  

• Build out, where needed, and maintain a high-quality, efficient staff who value the experience of working at Stonebridge

• Drive and maintain a deeply committed club-wide service culture that is focused on member satisfaction, member recognition,  anticipatory service, and understanding of member preferences 

• Oversee Human Resources policies and procedures and ensure that all employee hiring and relations are conducted in compliance.  

• Maintain functional and efficient staff performance management systems and ensure performance reviews occur regularly and systematically.  

Facilities

Oversee the care, maintenance, cleanliness, and safety of the Club

• Coordinate with the Managing Director of Sports and Facilities to ensure that the Club’s facilities are consistently in good working order and have a favorable appearance by regularly walking around the Club’s property and through the Club’s facilities and observing the use of the Club by its members and guests.

• Ensure that the property is operated in accordance with all applicable laws, codes, and regulations.  

• Ensure a facilities plan is in place and implemented to address both short- and long-term maintenance and improvement needs of all the Club’s buildings.  

• Communications: Responsible for overseeing effective communication systems to the Board, the staff, and the membership.  

• Oversee the development, maintenance, and refinement of a comprehensive member communications effort, including the  Club’s website, timely promotions of Club activities, online reservations systems, and social media interfaces.

• Address and resolve member requests and inquiries, and keep the respective Committees, and the Board informed of all significant matters and issues. 

Financial Management

Ensure the Club has high-functioning financial reporting and management information systems and monitor compliance with internal controls and procedures.  

• Coordinate with the Controller and other department heads as appropriate in the preparation of the annual operating and capital budgets for review and approval by the Finance Committee and Board. 

• Maintain, in coordination with the Controller, a reporting system of relevant operating and financial information to be provided monthly to the Board.  

• Ensure there is financial and operating information readily available to facilitate decision-making at the Board, Committee, and management team levels.  

• Ensure the responsible use of Club resources in executing the mission of the Club through its operations and capital expenditures.  

Capital Project Management

• Provide supervision and administrative support for all capital projects from the planning stages through to completion.  

• Oversee the managing of contractors and subcontractors in conformance with agreed-upon contracts, timelines, and measures of performance.  

• Regarding larger capital projects, properly and regularly communicate the status of these projects to various  Committees and the Board, and to the Membership as appropriate. 

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

Candidate Qualifications

• A Bachelor’s Degree from a four-year university or college is highly desirable, preferably in Hospitality  Management.

• A minimum of 5 years of verifiable, progressive leadership and management experience in an active, private member-focused club environment. 

• A career track that demonstrates a record of tenure and commitment to previous employers, and that career moves were for the enhancement of skills and experiences as opposed to ‘unplanned’ career changes. 

• Strong general leadership skills with verifiable strengths in team development, financial performance, diverse recreational amenity management (golf, family activities, and others are especially desirable), quality food and beverage programming, exceptional member/guest service programming, strategic planning, and project management

• Candidates who have achieved the Certified Club Manager (CCM), Master PGA Professional, and/or PGA Certification in Executive Management status are strongly encouraged to apply