St. George's Golf and Country Club

ESSENTIAL JOB FUNCTIONS

• The General Manager works directly with the Board of Directors to ensure priorities are maintained and proactively enhanced.

• Responsible for the annual operating budgets for all departments. 

• In collaboration with the Board of Directors, develops strategic management plans for  St. George’s Golf and Country Club.

• Responsible for developing the Club’s marketing plan and annual member engagement plan with collaboration from department heads, especially the golf department.

• Responsible for new member recruitment and member retention, including development and delivery of membership marketing plan designed to grow membership positively ‘year over year’ through not only new members added, but retention of members.

• Responsible for coordinating with department managers concerning all personnel functions, including hiring, training, evaluating, disciplining, counseling, record keeping, creating/updating job descriptions, scheduling, and other functions as necessary to ensure the smooth operation of the club.

• High attention to labor payroll, hiring / firing, and oversight of both management and clubhouse department schedules.

• Develops/revises/updates policies and procedures as necessary to ensure effective safe and legal operation of the club. Further, risk assessment and management practices will be integral. 

• Collaborates with and supports Golf Course Superintendent to ensure appropriate maintenance of the facility, presentation of “country club” course conditions without disruption of course access/playing experiences to members and their guests.

• Collaborates with and supports the PGA Head Professional

• Oversees department head of the Food and Beverage operation, ensuring appropriate ordering, pricing, preparation, and staffing to provide quality service and profitability; collaborates proactively with F&B team, the Clubhouse committee and similar to engage young families, leveraging the “physical plant” for  St. George’s Golf and Country Club.

• Attends all committee meetings, with limited exceptions.

• Prepares monthly P & L variance reports for the finance committee.

• Maintains a high level of confidentiality.

• Maintain records on behalf of the board and committee members to ensure efficient club operations.

• Develops annual forecasts for expenses and income, tracing information for periodic performance reports, developing projections for activities or events, and other budget-related activities as necessary.

• Troubleshoots operational problems as necessary to ensure safe operation and continuous high-quality service to members and guests.

• Provides performance evaluations to directly supervised employees in a timely manner.

• Must be willing and able to work non-traditional schedules, including nights, weekends, and holidays.

• Work week may routinely exceed 40 hours.

• Ensures full understanding of and adherence to applicable policies, procedures, and state/federal regulations.

• Other duties as assigned by the Board of Directors.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Four-year college degree preferred. Degree in business management or similar field a plus.

• Minimum five (5) years experience as General Manager or 8+ years of equivalent experience in a country club setting.

• Demonstrates strong leadership rooted in a core foundation of ethical standards and integrity.

• Member of Club Managers Association of America (CMAA) in good standing

• CCM or CCE Preferred 

• Must have valid driver’s license and maintain appropriate automobile insurance.

• Must have strong verbal and interpersonal skills.

• Must have excellent time management, planning, listening, phone, and communication skills.

• Must be flexible in schedule/hours.

• Must have strong ability and skills for conflict resolution.

• Must have strong customer service orientation.

• Displays positive acceptance of demanding scheduling needs.

• Works cooperatively and fosters teamwork by helping co-workers with essential functions.

• Must be willing and able to adhere to appearance standards of St. George's Golf and Country Club.

• Within 30 days of employment obtain each of the following and maintain each throughout employment:

1. Food handlers’ permit.

2. CPR certification and first aid training.

3. Must be able to successfully pass a pre-employment drug screen and background check.

Knowledge, Skills and Certifications

• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations

• Fundamental supervisory practices and principles

• High emotional intelligence and related capacity to act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees

• Strong organizational, planning and prioritization skills

• Self-motivated with desire to promote and market

• Service and member-focused attitude

• Experienced in written and oral business communications

• Remains up-to-date on customer relationship management tactics and strategies

• Experienced computer user including: Jonas POS/reporting, Microsoft Suite. Proficient in other applications, (e.g. email, internet/social media marketing, tournament and CRM database use)

• Maintains and promotes a positive professional image within the community

• Attends conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends