Skaneateles Country Club

ESSENTIAL JOB FUNCTIONS

Member Engagement and Visibility (Key Priority)

• Ensures a consistent, high-quality member experience across all areas of the club—including golf, dining, waterfront activities, social events, and family programming—while maintaining the traditions and community culture that define Skaneateles Country Club

• Welcomes new club members and ensures they are integrated into the club culture.

• Maintains a high-profile presence in the clubhouse, waterfront, and marina, and during social gatherings to ensure member satisfaction.

• Coordinates marketing and member-relations programs specifically designed to promote services and enhance member retention.

• Reviews and initiates a variety of popular member events to ensure a vibrant social calendar.

• Participates in community activities to enhance the prestige of the club within Skaneateles.

Board and Strategic Leadership

• Cultivates a culture of service excellence, professionalism, and mutual respect among staff that reflects the Club’s core values and supports exceptional member experiences.

• Partners with the Governing Board to identify anticipated problems and trends that may affect the strategic plan.

• Serves as the primary liaison between all management staff and the Board of Directors.

• Negotiates and recommends Board approval for major contracts, including those related to the marina expansion.

Operations and Asset Management

• Directs the work of all department managers, including the F&B Director, Head Golf Professional, Green Superintendent, and Director of Facilities.

• Ensures the highest standards for the $2.3M food and beverage operation, as well as sports and recreation.

• Oversees the care and maintenance of all physical assets, including but not limited to the 18-hole course, clubhouse, marina, and waterfront facilities.

• Manages risk management programs to ensure safety for members and employees in both lake activities and golf settings.

Staff Oversight

• Provides high-level oversight of all club employees through the HR Director and department heads.

• Establishes a basic management philosophy to guide personnel toward optimal results and high employee morale.

• Conducts regular meetings with department managers and full staff sessions to ensure operational alignment.

Core Competencies and Expectations

• Visibility & Engagement: Must be a highly visible leader who "meets and greets" members during their visits and develops an ongoing dialogue through recognition and follow-through.

• Leadership: Demonstrates honesty, integrity, and accountability while inspiring and motivating a diverse staff of 250.

• Communication: Acts as an excellent communicator and diplomat, effectively sharing the club's vision with members and committees.

• Strategic Execution: Ability to think strategically to meet long-term goals—such as member retention—while maintaining high-level operational oversight.

• Financial Acumen: Possesses the financial aptitude to manage an $9M annual budget and oversee complex cash flow and capital funding.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Education: Bachelor’s degree from a four-year college or university; Hospitality Management major preferred.

• Primary Certification: Certified Club Manager (CCM) designation (or current pursuit thereof) is required.

• Secondary Certification: PGA of America membership is considered a significant asset.

• Professional Development: Maintains active membership in the Club Managers Association of America (CMAA) and attends conferences to stay current with industry developments.

• Industry Experience: Substantial hospitality management experience with progressive professional advancement.

• Capital Projects: Proven experience in the management of complex capital projects is required.

• Waterfront Facility Experience (Preferred): Working knowledge of waterfront risk management, boating safety, and marina regulations and operation. Knowledge of best practices associated with operating a lakeside facility.

Physical Demands

• Must be able to reach, bend, stand, and lift up to 40 pounds.

• Must be comfortable working in both hot and cold interior and outdoor conditions, including the beachfront environment.

• Requires public speaking at member meetings and community events.