Shadow Hills CC

ESSENTIAL JOB FUNCTIONS | GENERAL MANAGER

• The General Manager works directly with the Board of Directors to ensure priorities of Shadow Hills CC are maintained.

• Responsible for coordinating with department managers concerning all personnel functions, including hiring, training, evaluating, disciplining, counseling, record keeping, creating/updating job descriptions, scheduling, and other functions as necessary to ensure the smooth operation of the club.

• Develops/revises/updates policies and procedures as necessary to ensure effective safe and legal operation of the club.

• Coordinates with Golf Course Superintendent to ensure appropriate maintenance of facility without disruption of services to members and customers.

• Oversees Golf Pro Shop operation, ensuring the appropriate ordering, merchandising, pricing, preparation, and staffing to provide quality service and profitability.

• Oversees Food and Beverage operation, ensuring appropriate ordering, pricing, preparation, and staffing to provide quality service and profitability.

• Responsible for the annual operating budgets for all departments.

• Develops strategic management plans for Shadow Hills Country Club.

• Responsible for developing the clubs marketing strategic plan.

• Attends all committee meetings, with limited exceptions.

• Prepares monthly P & L variance reports for the finance committee.

• Maintains high level of confidentiality.

• Maintain records on behalf of the board and committee members to ensure efficient club operations.

• Develops annual forecasts for expenses and income, tracing information for periodic performance reports, developing projections for activities or events, and other budget related activities as necessary.

• Troubleshoots operational problems as necessary to ensure safe operation and continuous high-quality service to members and guests.

• Provides performance evaluations to directly supervised employees in a timely manner.

• Must be willing and able to work non-traditional schedules, including nights, weekends, and holidays.

• Work week may routinely exceed 40 hours.

• Ensures full understanding of and adherence to applicable policies, procedures, and state/federal regulations.

• Other duties as assigned by Board of Directors.

QUALIFICATIONS

DESIRED QUALIFICATIONS | To be considered for the position of General Manager (GM) the following qualifications are desired:

• Four-year college degree preferred. Degree in business management or similar field a plus.

• Minimum seven (7) years experience as General Manager or 15+ years of equivalent experience in country club setting.

• Must have valid driver’s license and maintain appropriate automobile insurance.

• Must have strong verbal and interpersonal skills.

• Must have excellent time management, planning, listening, phone, and communication skills.

• Must be flexible in schedule/hours.

• Must have strong ability and skills for conflict resolution.

• Must have strong customer service orientation.

• Displays positive acceptance of demanding scheduling needs.

• Works cooperatively and fosters teamwork by helping co-workers with essential functions.

• Must be willing and able to adhere to appearance standards of Shadow Hills Country Club.

• Within 30 days of employment obtain each of the following and maintain each throughout employment:

  1. 1. 1. 1. Food handlers’ permit.

           2. Class 12 or 13 liquor permit

           3. CPR certification and first aid training.

           4. Must be able to successfully pass pre-employment drug screen and background check.

Knowledge, Skills and Certifications

• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations

• Fundamental supervisory practices and principles

• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees

• Strong organizational, planning and prioritization skills

• Self-motivated with desire to promote and market

• Service and customer-focused attitude

• Experienced in written and oral business communications

• Remains up-to-date on customer relationship management tactics and strategies

• Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, e.g.,. email, internet, tournament and database

• Maintains and promotes a positive professional image within the community

• Attends conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends

• Remains current on maintenance and instruction techniques and innovations