Salina Country Club

PRIMARY ROLES & RESPONSIBILITIES

Keys to Success

• Hospitality Excellence: Welcome members and guests with grace and sophistication, and develop robust standards and protocols to elevate service quality.

• Leadership Excellence: Demonstrate strong team leadership to inspire, guide, and cultivate a cohesive and motivated workforce.

• Effective Communication: Foster a collaborative environment by uniting diverse departments that often operate as independent entities, ensuring seamless integration and mutual cooperation.

• Active Listening and Responsiveness: Emphasize the importance of listening attentively and taking decisive action based on feedback from staff, members, and stakeholders.

• Innovative Visionary: Be future-oriented and tech-savvy, continually seeking innovative solutions and strategies to drive the club and resort forward.

• Resort Experience: Leverage a strong background in resort operations to serve as the central hub for a thriving resort community, bridging current club operations with future integrated resort activities over the next 2-3 years.

• Technology Proficiency: Possess experience with resort technology systems to optimize operations and enhance member and guest experiences.

• Impactful Adaptability: Show the ability to make significant contributions in a dynamic and rapidly evolving business landscape.

• Strategic Sales Acumen: Utilize a strong sales background to drive growth and foster meaningful community relationships. After one year, departments should be communicating clearly and consistently, management meetings should be well-led, and there should be a solid understanding of the community and the timeline for resort development.

Key Responsibilities

• Hire, manage, and develop department heads according to Company guidelines

• Identify and manage the Club’s budget

• Manage and process payroll; maintain and manage all employee files and records

• Ensure proper billing/invoicing of all course activity and functions

• Develop a Club marketing plan and oversee the implementation of the plan on an annual basis

• Respond to member needs through program development and general customer service requests

• Serve as the community liaison for the Club; meet with special interest groups when necessary

• Consistently ensure that the Club is operated in accordance with all applicable local, state, and federal laws

• Develop, maintain, and disseminate a basic management and service philosophy to guide all course personnel toward optimal results, employee morale, and member/guest satisfaction

• Ensure all administrative and reporting requirements set by the Company are timely and accurately met

• Maintain confidentiality of Company, Club, and employee information

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Bachelor’s degree in recreation, business management, agronomy, turf management, or related field preferred

• Previous experience as a General Manager for a private club or golf resort is preferred

• PGA Member or CMAA member preferred

• Thorough knowledge of the methods used in the care and maintenance of golf courses

• Thorough knowledge of food and beverage operations, laws and regulations

• Thorough knowledge of standard sales and marketing practices

• Thorough knowledge of the uses and operating methods of point of sale and management software, word processing, and spreadsheets

• Ability to plan effectively, assign, and supervise the work of subordinates engaged in golf course operations

• Ability to anticipate and identify problems and risks, and develop appropriate risk mitigation strategies, business solutions, and plans of action

• Skilled at planning and organizing with the ability to manage multiple projects