Sahalee Country Club
Sammamish, WA
General Manager/COO
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ABOUT THE FACILITY
ABOUT THE FACILITY
Sammamish, WA | Sahalee means “high heavenly ground” in the native Chinook language. Our club was originally established on this beautiful site in 1969, inside one of the wealthiest cities in the United States: Sammamish, Washington. Sahalee is known as the premier golf club in the Pacific Northwest. We have consistently been rated amongst the top 100 golf courses in the country, have hosted multiple major championships (the only PNW course to do so) and view ourselves as leaders in the PNW golf community. Socially, Sahalee has evolved into a family-oriented golf club with progressive values. The club is a special place for members to gather for a world-class golf experience, while enjoying delicious dining and fun social activities inside a newly renovated clubhouse.
JOB SUMMARY
JOB SUMMARY
We are hiring a General Manager (GM) due to the upcoming retirement of our Hall of Fame GM, Marcus King. This role has responsibility for all day-to-day operations of Sahalee and serves as the club’s cultural and business leader. The GM is directly responsible for leading a highly capable senior staff in finance and accounting, human resources, golf operations, food and beverage, course maintenance, facilities, member activities and programs, and brand management. The GM supports each department leader by setting and attaining a high standard of excellence. She or he will be responsible for the creation and implementation of all performance and service standards to ensure a memorable experience for our members, guests, and staff.
The GM is guided by the club’s mission, vision, and core values. She or he will assure that the business of Sahalee is conducted honestly, with transparency and integrity, and in a fiscally prudent manner. Being an active local participant in the Sammamish and private club communities is an important aspect of the GM’s role, as is the role of “ambassador” in the regional and national golf landscape.
GENERAL MANAGER SUCCESS TRAITS
GENERAL MANAGER SUCCESS TRAITS
Success in the role of General Manager starts with the mindset of a top-100 club operator. Strong business acumen, high emotional intelligence, and exemplary communication skills are a must. This person will be visible and approachable, show a commitment to continuous improvement, and will build upon a world-class environment of member service. The successful GM will be seen as an enthusiastic and accessible culture builder who is generous, gracious, discreet, and builds trust naturally. Members and staff will reflexively smile when the GM enters the room.
ESSENTIAL DUTIES, TASKS AND RESPONSIBILITIES
ESSENTIAL DUTIES, TASKS AND RESPONSIBILITIES
Embody and exemplify the club’s service and leadership standards
Manage and lead direct reports in a manner which ensures smooth, efficient, coordinated performance and exemplary operations in all departments
Conduct direct reports and full staff meetings on a regular basis
Evaluate the performance of all department heads on a regular basis and provide constructive feedback
Provide the staff with the time, tools, training, encouragement, and direction to do their jobs efficiently and effectively
Ensure the planning and proper execution of banking practices, audit functions, operating income, cash flow, balance sheet, and capital accounts of the club in accordance with generally accepted accounting practices and the club’s bylaws and operating policies
Ensure that the legal and risk management policies and practices are consistent with good fiduciary care
Create and use Key Performance Indicators to communicate the operational and financial health of the club
Administer all club contracts to ensure favorable terms for the club
Coordinate the preparation and management of the annual operating and capital budgets and execute to plan
Coordinate reports and minutes for the Board and club committees
Create and administer member satisfaction and other topical surveys as needed
Serve as ex-officio member of all club committees and the Board
Ensure an attractive program of new and innovative member golf and social activities
Ensure the repair and maintenance of all club property and equipment
Oversee all facets of the Human Resource function, including managing any potential legal actions
Support and maintain a club-wide safety and emergency preparedness program
Participate in all programs to improve member recruitment and retention
Attend community and City of Sammamish meetings and events as needed
Interact with members informally around the club including golf and dining to check the pulse of the membership and to monitor the staff’s service delivery
DESIRED QUALIFICATIONS
DESIRED QUALIFICATIONS
Minimum of seven years of progressive experience in the General Manager (or similar) position at a top-tier private club.
Experience with national scale golf events
Management experience in all club operations: pro shop, agronomy, F&B, fitness, membership recruitment and retention, communications, HR, finance, accounting, 501c7 administration, board and committee support, and brand management
Excellent communicator (interpersonal, written, public speaking, social media, and digital spaces)
Thoughtful and confident decision-making and problem-solving skills
Collaborative leadership style that builds teams, culture and supports positive member experience
Proven ability to attract, develop and retain top talent
Experience with brand management standards on local and national scales
Human resource skills (performance management, employee lifecycle, and benefits administration)
Strong business and financial acumen (finance, accounting, cash flow, budgeting, reporting, and forecasting)
Strategic business planning, with capital project expertise
Experience and comfort working with legal counsel, financial professionals, and insurance providers
Ability to consistently enforce all club bylaws, rules, and regulations
Working knowledge of 501c7 federal standards as applied to private tax-exempt clubs
In addition to the desired qualifications, the following are considered pluses for the General Manager candidate:
CCM and CCE certifications from the Club Management Association of America
PGA Class A membership with specialization in General Management
GCSAA membership and CGS certification
College degree in a relevant discipline
Notary public license
Experience with Jonas, ForeTees, Golf Genius, and Pacesetter
Ability to communicate in Spanish
Experience in club facility design, master planning, permitting and construction
ORG CHART
ORG CHART
The General Manager position reports directly to the Club President and is accountable to the entire Board of Directors. Direct reports include Membership and Communications Director, Finance/Accounting/HR Director, Director of Golf, Director of Agronomy, and Director of Clubhouse Operations.
AT-WILL EMPLOYMENT | Washington is an “at-will” employment state. The GM or the Club are free to end the employment relationship at any time, with or without notice, with or without cause, and that your employment is for no specified period of time.
ACKNOWLEDGEMENT | By applying for this position, I acknowledge to have read this Position Profile document and understand that this Position Profile generally identifies the boundaries of this position and is not intended to be an absolute accounting of the position. I also acknowledge and understand that employment at Sahalee Country Club is on an “at-will” basis.
Compensation / Benefits
Compensation / Benefits
Competitive salary package; on par with top-100 clubs
Paid health insurance premium (medical, dental, vision, disability, and supplemental life) for self, spouse and dependent children
Ability to participate in the club’s matching 401(k)
Complimentary meals for self and for promotional purposes
$1,500/year uniform allowance
$2,000/year tournament expense allowance
$100/month cell phone and data allowance
$6,000/year professional development allowance
Professional association membership dues paid
Laptop or equivalent computer provided
Personal and family use of the Club as appropriate
Vacation, holidays, sick and other paid time off per club policy
APPLICATION INSTRUCTIONS
APPLICATION INSTRUCTIONS
The application deadline is August 15th, 2022
Combine your cover letter, resume and any additional materials into one (1) PDF file and attach the document below. Please use the following file naming convention: "Last Name, First Name, Sahalee Country Club - General Manager"
When applying, your "Resume Materials" should include a cover letter addressed to - Tyler Dion, Search Committee Chair
Ken Ferrell, PGA and Monte Koch, PGA are leading the search for Sahalee Country Club. Ken is the lead consultant for the Search. Candidates, please contact Monte Koch, PGA for additional information and questions.
Email: mkoch@pgahq.com kferrell@pgahq.com
The employer does not wish to be contacted at this time
To serve as the most trusted professional resource for employers seeking experts to lead an organization in the golf and hospitality industry, and support their future success by serving as lifelong partners.
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