Royal Poinciana Golf Club

ESSENTIAL JOB FUNCTIONS

Our new Director of Golf will be responsible for being first and foremost a cultural leader who can create the best possible golf experience. Culturally our new Director of Golf will be:

• A mindful, authentic professional who delivers a premier member and guest golf experience

• A service-minded leader who is creative, current, innovative, and devoted to continuous improvement to enhance and personalize service delivery to members and their guests.

• An out-front, lead-by-example, and hands-on service team leader capable of setting clear accountabilities, coaching to drive desired outcomes, and providing thoughtful and regular feedback to staff members.

• A teamwork expert capable of sharing the warm hospitality embraced in daily collaboration with fellow department heads.

• Engaging all member constituencies to drive participation, excitement, and involvement in the game and the entirety of Royal Poinciana Golf Club.

• Comfortable working in a highly collaborative manner with the Golf Committee and other relevant committees.

• Cognizant of their professional image; fully recognizing the importance of representing the Club, its membership, and brand at all times in actions, attitude, and appearance.

Team Development

• Lead by example

• Lead, supervise, and manage the Golf Team and delegate supervisory responsibility as needed.

• Encourage and mentor Team members to help them reach their personal and professional goals.

• Promote professional development and continuing education.

Golf Experience

• Provide outstanding golf and social experiences.

• Implement strategies to continuously improve the golfers' experience.

• Ensure that course access is managed professionally and fairly.

• Enforce pace of play standards.

• Encourage the mixing of various groups to promote social aspects of golf.

• Experienced teacher to all levels of golf membership.

Merchandising Management

• Create a premium buying experience that adds value to the membership

• Manage physical inventory including ordering, receiving, pricing, returns, and inventory taking.

• Present a diverse and desirable array of golf equipment, apparel, and accessories for all members.

• Work with vendors to procure the best selection of merchandise and terms.

Golf Operations Management

• Work closely with the Course Superintendent to coordinate maintenance schedules and the Food & Beverage Director to ensure a cohesive hospitality experience across the property

• Implement and manage on-course monitoring strategies to maximize course accessibility while maintaining an elite pace of play

• Provide vision and leadership for all golf-related departments, ensuring that the driving range, bag room, starter, and ranger services operate with a "member-first" service culture

Tournament and Event Leadership 

• Design and execute an annual tournament schedule that balances traditional club championships with innovative, high-engagement social events

• Oversee all logistical aspects of tournament play, including professional staging, custom scoring, and coordination with the Food and Beverage team for integrated experiences

Instruction and Player Development

• Design and oversee a comprehensive instructional calendar that caters to all demographics, from elite player development to beginner clinics

• Recruit, train, and mentor the professional teaching staff to ensure a consistent, world-class instructional philosophy that aligns with the club's brand and member expectations

• Leverage advanced diagnostic tools (e.g., Trackman, GCQuad, SamPutt Lab) and video analysis to provide data-driven feedback and enhance the learning experience for members

Financial Management

• Formulate and manage the annual operating and capital budgets for all golf departments, ensuring alignment with the club's long-range strategic financial plan

• Monitor and manage payroll, inventory levels, and operational expenses to maintain high-efficiency standards while preserving an elite member experience.

• Provide regular financial performance reports to the General Manager and Finance Committee, offering data-driven insights and corrective actions when necessary

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Prior experience in a high-end golf/country club as a Director of Golf is preferred

• Commitment to Royal Poinciana’s mission, vision, core values, and service and leadership standards

• Experience working in a similar “out front” service environment where member engagement is prized, visibility is natural, and member interaction is frequent.  36 hole facility and no tee time experience preferred

• Be an exemplary communicator including interpersonal, written, public speaking, and social media abilities.

• Proven abilities in staff development including setting standards, hiring, training, orienting, mentoring, and evaluating performance relative to goals and standards.

• Have a clear passion for the game, its history, rules, and traditions with a vision for creating future success.

• Comfort interacting at the national level with peer clubs and the PGA of America.

• Be a recognized ambassador in the private club realm regionally and nationally.

• An eager and capable player willing to play with all members and compete in PGA pro-ams and Chapter/Section events as our standard bearer.