Royal Oaks Country Club

ESSENTIAL JOB FUNCTIONS

Leadership & Strategy

• Lead the development and execution of long-range strategic plans and annual business objectives.

• Partner with the President and Board to align operations with the Club’s mission and vision.

• Provide leadership and direction to department heads, promoting a culture of accountability, collaboration, and excellence.

Operations & Member Experience

• Oversee all Club operations, including golf, food & beverage, events, and facilities.

• Ensure consistently high standards of service, quality, and member satisfaction.

• Develop and implement policies, programs, and procedures that enhance the member experience.

Financial Management

• Direct the preparation and management of operating and capital budgets.

• Monitor financial performance, including revenue, expenses, and cash flow; implement corrective actions as needed.

• Oversee accounting practices, audits, inventory controls, and financial reporting to safeguard assets. 

• Present financial results and key insights to the Board.

• Ensure strong internal controls, audit compliance, and sound financial practices.

• Identify opportunities to drive revenue and improve operational efficiency.

Human Resources & Culture

• Establish and oversee personnel policies, including recruitment, training, performance management, and professional development.

• Promote a positive workplace culture aligned with the Club’s values.

• Ensure compliance with labor laws, safety standards, and HR best practices.

Facilities & Asset Management

• Oversee the maintenance, improvement, and long-term planning of all physical assets, including the golf course and clubhouse.

• Recommend and manage capital improvement projects.

• Ensure appropriate insurance coverage and risk management practices are in place.

Governance & Compliance

• Serve as an ex officio member of Club committees and attend Board and Executive Committee meetings.

• Ensure compliance with all local, state, and federal regulations, as well as contractual and lease obligations.

• Maintain transparent and consistent communication with Club leadership.

Marketing & Membership Growth

• Lead marketing and membership initiatives to attract and retain members.

• Support the development of programs, events, and experiences that enhance engagement and Club value.

Professional Development

• Maintain active involvement in CMAA and professional associations.

• Stay current on industry trends and best practices through ongoing education and networking.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Proven track record of leadership across multiple departments, with measurable success, increased responsibility and professional development supporting qualifications.

• Minimum three (3) years experience as General Manager or 5+ years of equivalent experience in a country club setting.

• Member in good standing with professional organizations including the CMAA (CCM or CCE Preferred) and/or the PGA of America. 

• Demonstrates strong leadership rooted in a core foundation of ethical standards and integrity.

• Must have valid driver’s license and maintain appropriate automobile insurance.

• Must have strong verbal and interpersonal skills.

• Must have excellent time management, planning, listening, phone, and communication skills.

• Must be flexible in schedule/hours.

• Must have strong ability and skills for conflict resolution.

• Must have strong customer service orientation.

• Displays positive acceptance of demanding scheduling needs.

• Works cooperatively and fosters teamwork by helping co-workers with essential functions.

• Within 30 days of employment obtain each of the following and maintain each throughout employment:

1. Food handlers’ permit.

2. CPR certification and first aid training.

3. Must be able to successfully pass a pre-employment drug screen and background check.