Roche Harbor Resort
San Juan Island, Washington
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ABOUT ROCHE HARBOR RESORT
ABOUT ROCHE HARBOR RESORT
San Juan Island, WA | Roche Harbor is a historic seaside resort located on the northwest side of the largest, most active island in the San Juan Islands located in the scenic, northern region of the Puget Sound. Roche Harbor faces Haro Strait and the Canada–United States border. The harbor itself provides one of the better protected anchorages in the islands.
Steeped in rich history and surrounded by lush gardens, the village is a short drive from nearby Friday Harbor, WA. Accommodations range from a wide variety of lodging options: luxurious modern homes, an historic hotel, (Hotel de Haro), plus a spacious and beautifully renovated, (Quarryman’s Hall) and quaint cottages.
Three renowned restaurants offer waterfront dining from fine evening service to casual café cuisine. The centerpiece of dining at Roche Harbor is McMillin’s Dining Room, named after the original owner who was known to have wonderful island dinner parties in the 1920s. McMillin was friends and business partner with Robert Buchart (who created Victoria’s Butchart Gardens for his wife Jennie) and is believed to have hosted President Theodore Roosevelt whose signature is in the hotel’s guest registry.
Our world-class marina hosts vessels of all sizes and offers whale watching tours, boat and kayak rentals, a floatplane dock, and US customs office. Additional amenities include a full-service spa, grocery store, multiple shopping destinations featuring local artists, and extensive nationally designated hiking trails. Learn more about Roche Harbor Resort.
Learn more about the story of Roche Harbor.
Go directly to photos and videos of Roche Harbor.
Roche Harbor Resort is more than a “hospitality operation,” it’s a one-of-a kind “multi-generational community of team members who work together like a professional family to deliver consistent and memorable experiences, rich in hospitality and meaning…” This team boasts 18 revenue generating departments who work together holistically to deliver on the collective “team why.” They also have great stories of connection, purpose and culture.
As excerpted from the book, Roche, (written by Chef William D. Shaw and James O. Fraoli), “From high school and college students, and foreign exchange students from dozens of varying countries, to local residences and neighboring islanders, Roche Harbor employs them all. “For many, working here is a cross between summer camp and their real first job,” shared Brent Snow, longtime general manager, who along with Chef Bill Shaw, Harbormaster, Kevin Carlton, and others recruit, hire and train about 200 talented young men and women every summer…It’s been said that the team culture considers their resort mission to be a “stage,” and that unique opportunities are available for those looking to work hard at what many consider the other happiest place on Earth.”
Year round, Roche Harbor has approximately 110 staff members and a total of 300(ish) employees during peak season. Learn more about employment at Roche Harbor. At Roche Harbor, we build memories through amazing experiences on a “stage” (our location)performed by an incredible “professional family” of team leaders and players. On the way to Roche Harbor’s West Lawn it accurately reads “Fond Memories. Your Only Treasure Until You Come Again.”
THE OPPORTUNITY
THE OPPORTUNITY
Resort General Manager | With C-Level responsibilities the GM (Resort CEO) provides leadership for all aspects of Roche Harbor’s operations with an emphasis on seasonal operations, long-term goals, growth, profit, and return on investment.
Learn more about this opportunity at Roche Harbor in a recently made video, including from some of the employees who make Roche Harbor so special.
PRIMARY ROLE & RESPONSIBILITIES
San Juan Island, WA | A high level review of key aspects required for success in this role, including oversight and leadership in the following:
San Juan Island, WA | A high level review of key aspects required for success in this role, including oversight and leadership in the following:
Oversees the ongoing operations of all divisions in the company including:
Marina
Food and Beverage (3 restaurants)
Events (70 Weddings, 5-10 Marine Rendezvous’)
Lodging (variety of room types)
Management of privately owned homes and condos
Utilities & airstrip
Retail
Manages and directs the company toward its primary goals and objectives.
Leads a team of Department Managers to consider and implement major decisions including recruiting, seasonal operations, technology, capital projects.
Oversees the organization’s financial operation, develops annual budgets and long-term financial strategies.
Promotes communication and cooperation among divisions to create a spirit of unity in the organization.
Primary Responsibilities for the role of Resort GM/CEO
Alignment, cultural development across all departments
Hospitality and Guest Experiences in lodging, food and beverage and events
Guest Relations
Owner Communications & Relations
Community Engagement on Roche Harbor properties
Community Relations in/around San Juan Island and County
Financial Operations and Reporting
Leases and Outside Operations Management
Special Events Leadership/Emcee
“Nice to Have” Experience for the GM/CEO (but not required)
Resort planning experience
Real estate or property development experience
PREFERRED ATTRIBUTES & QUALIFICATIONS
Required Skills/Abilities:
Excellent managerial and financial skills and the ability to take leadership over any business operations area.
Superlative communication skills, particularly the ability to communicate as a leader.
Thorough understanding of management and financial practices in all areas and phases of business operations.
Marina
Food & Beverage
Lodging
Retail
Support Operations (Employee lodging, Utilities, Airstrip)
Property Development
Exceptional critical and strategic thinking in the context of a highly seasonal environment.
Desired Education and Experience:
Desired Education and Experience:
Extensive professional experience in leadership roles.
Experience with a highly seasonal hospitality operation.
Education may vary; a degree in business administration, finance, or resort operations preferred, but not required when vocation
COMPENSATION & BENEFITS
Competitive base salary DOE with appropriate benefits including:
Projected combined base salary and incentives package range (20%) of $240k - $290k
Competitive benefits package including medical, dental, vision, 401k match per RH policies
Very consistent seasonal cycle (peak season May-Oct)
Relocation & Housing assistance
Association Dues paid annually when in good standing
Professional development with appropriate Association(s) paid when budgeted/approved by ownership
APPLICATION INSTRUCTIONS
APPLICATION INSTRUCTIONS
All applications MUST be submitted through the PGA of America's Career Services Department as described below.
Resume deadline is 11:59 p.m. EST on January 24, 2023
Combine your cover letter, resume, references, and any supporting documents into one (1) PDF document with the following file naming convention: Last Name, First Name, Roche Harbor Resort /General Manager
Please address all correspondence to - Mr. Greg Komen, Managing Partner
Monte Koch, PGA and Ken Ferrell, PGA are the lead ExecuSearch Consultants for this opportunity. For additional information and questions, please contact them directly.
Email: mkoch@pgahq.com or kferrell@pgahq.com
The employer does not wish to be contacted at this time.
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