Promontory Club - The Hills 

COMPETENCIES & QUALIFICATIONS

To perform the job successfully, applicants will demonstrate the following competencies:

• Successful experience providing high-touch services in at a premier private club 

• Leader capable of attracting and developing a motivated, energetic and service-focused team with a proven record of success

• Proven success in leading in player development programming for all generations and abilities

• Ability and willingness to skillfully address potentially controversial member issues

• Strong communication/interpersonal skills and a high level of emotional intelligence

• Ability to handle difficult situations with ease

EDUCATIONAL REQUIREMENTS AND CERTIFICATIONS:

PGA member and college degree or equivalency in experience. Familiarity with Northstar club management software is desired.

PREVIOUS EXPERIENCE REQUIRED:

• 3+ years’ experience as a Head Professional/Director of Golf or 5+ years of experience as an assistant professional at a family member club 

• Experience in a nationally recognized, private golf club environment preferred

WORKING KNOWLEDGE TO BE ACQUIRED ON JOB: 

Abide by Promontory policies and procedures and submit ideas for revision. Review of current tournament programs and propose improvements and changes; working knowledge of Northstar club management software; work independently with little supervision; courteous and helpful with Promontory Club Members and employees.

PHYSICAL REQUIREMENTS: 

Must be able to stand, walk and work on feet for multiple hours a day if needed; must be able to lift a minimum of 20lbs regularly and 75lbs occasionally; must be willing to work various hours, nights, holidays, and weekends; may occasionally require multiple rounds of golf played in a day.

Must be authorized to work in the United States without sponsorship.

CORE DUTIES AND RESPONSIBILITIES

• The successful candidate will be an excellent ambassador for the club in leading the entire golf operation and set an unparalleled standard of customer service.

• Strong interpersonal and leadership skills, an excellent communicator, and a keen eye for attention to detail are some of the key traits necessary for success in this role.

• Recruit, mentor, and support a strong team of Assistant Golf Professionals. Encourage them to pursue professional development as appropriate and also to compete in local/regional tournaments. 

• Develop and manage a full calendar of tournaments, social golf events and outings. 

• Maintain a top-quality inventory of Golf Shop merchandise and equipment. Stay current with major manufacturers’ equipment/accessory trends, club fitting, and in shop merchandising practices that maximize profits consistent with a clear understanding of member needs and tastes. 

• Develop, implement, and control the annual golf budget to achieve revenue and cost goals. Ensure billing, accounting, and control practices meet Club standards. 

• Stay current with actual and trending USGA rules. Officiate at various in-house tournaments/matches when possible. 

• Interact well with the other club department heads to maintain an environment of excellence throughout the club.

• This individual will be a visible and accessible professional who takes a “hands-on” approach to creating and overseeing the daily member experience.

• Work with the Director of Golf to design, promote and direct all golf activities.

• Select, supervise, train, and evaluate golf shop, outside golf operations personnel.

• Work with the Director of Golf to develop an annual business plan for the golf operation and prepare annual golf budget.

• Play golf with members of all skill-level as an opportunity to get to know you and generate enthusiasm in the golf program.

• Work with the Director of Instruction to organize golf lessons, clinics, and golf development programs for all member segments.

• Responsible for the orientation and training of all newly hired personnel. Consistently work with the staff daily to improve service to the membership.

• Maintain a close working relationship and meet regularly with the Golf Course Superintendent to discuss maintenance issues that affect the practice facility and playability of the golf course.

• Always set the example and ensure all staff adheres to the vision and mission statements and represents the Club’s mission and vision.

• Interpret and enforce the club’s golf rules and regulations without prejudice and ensures that the Golf Shop staff is familiar with the rules of golf and policies of the club and enforces them.

• Provide for the most efficient use of tee times and assure all tee times are properly scheduled.

• The above list of primary responsibilities should not be considered a finite list, but rather a general summary; additional responsibilities and duties may be added at any time by the Director of Golf.

• Oversee the management and performance of all golf shop and applicable department operations and services; assure high standards and total customer satisfaction.

• Ensure proper hiring, training, supervising, personal development, and corrective action in accordance with fair labor standards, safety and established policy.

• Oversee and manage all golf department staff.

• Schedules and chairs regular staff meetings focused on customers, operations, revenue growth, cost containment and continuous improvement.

• Attends as invited committee/staff/public meetings representing the facility.

• Help coordinate and ensure all written correspondence, reporting, newsletters, and communications for the golf operation.

• Coordinate plans with the Food and Beverage Manager for all food and beverage needs, on-course food and beverage need, banquets, outside events, and catering for all golf functions.