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Palm Beach Gardens, FL
Director of Golf & Club Operations
ABOUT PGA NATIONAL RESORT
ABOUT PGA NATIONAL RESORT
Palm Beach Gardens, FL | “PGA National Resort: Where Luxury Meets Legendary Golf”
Located in beautiful Palm Beach Gardens, Florida, PGA National Resort offers the perfect blend of luxurious resort living and an unparalleled country club experience. As a member, you’ll enjoy exclusive benefits that allow you to stay, play, and embrace the PGA National lifestyle 365 days a year.
A STORIED LEGACY IN GOLF
For over 30 years, PGA National Resort has been a cornerstone of professional golf, hosting iconic events such as the 1983 Ryder Cup and the 1987 PGA Championship. Today, it continues this tradition as the proud host of the prestigious Cognizant Classic, adding to its celebrated legacy. With 99 holes of championship golf, including a scenic Par-3 executive course, PGA National Resort offers something for players of every skill level.
The Champion
The most famous of the courses at PGA National Resort, originally designed by Tom & George Fazio and redesigned by Jack Nicklaus in 1989 and again in 2002, is a true test of skill and strategy. Known for hosting the Cognizant Classic each spring on the PGA TOUR, this course has earned its place among the best in Florida and the entire country. With five sets of tees, the course is playable for golfers of all levels. One of the most iconic stretches in golf, “The Bear Trap”, which spans holes 15-17, is widely regarded as one of the toughest on tour, making The Champion a must-play for any avid golfer.
The Palmer
One of the premier golf experiences at PGA National Resort, this Arnold Palmer signature design opened in 1984 as “The General”. In 2007 and 2017 it received a total renovation by Mr. Palmer and relaunched it as The Palmer course. A risk reward layout with a forgiving flair is complemented by dramatic natural hazards.
The Fazio
Originally designed as a tribute to five-time PGA champion Walter Hagen, The Fazio golf course pairs classic architecture with modern advances. It’s an ideal balance where single-digit golfers will be fully challenged, while those with higher handicaps are in for a great entertaining day of golf.
The Estate
The Estate course presents an enjoyable combination of challenging and docile holes. The course sets up for any level of player, as it is one the shorter courses at PGA National Resort. Where you will be tested, is in the formidable placement of fairway bunkers and water penalty areas.
World-Class Practice Facilities
Golfers will revel in the resort’s exceptional practice facilities, designed to help sharpen every aspect of their game. These include:
Two expansive driving ranges
Dedicated short-game areas with sand bunkers
Immaculate putting greens
Whether you're perfecting your swing or preparing for a tournament, PGA National’s golf amenities set the stage for success.
Beyond the Fairways
The luxury at PGA National Resort extends far beyond the golf course. Members and guests can indulge in a variety of first-class amenities, including:
The Spa at PGA National: Relax and rejuvenate with an array of treatments tailored to your needs.
Health and Racquet Club: Stay active with state-of-the-art fitness equipment, group classes, and tennis facilities.
Gourmet Dining: Savor a variety of culinary experiences, from casual bites to fine dining, all curated to delight your taste buds.
Personalized Service
At PGA National Resort, every detail is meticulously managed to ensure a seamless experience. Whether planning a golf getaway, hosting a corporate outing, or organizing a special event, the resort’s dedicated team provides personalized service to meet your needs.
Live the Lifestyle
With the perfect combination of luxury and leisure, PGA National Resort invites you to immerse yourself in its vibrant community and legendary history. Discover a lifestyle that celebrates the best of golf, relaxation, and refined living—all in one extraordinary destination.
CLUB DETAILS
CLUB DETAILS
Facility Ownership: Private Equity; Henderson Park
Management Company: Salamander Collection
Course Access: Resort
Number of Holes: 99 (includes a 9-hole short course)
Number of Carts: 250
Members (Golf/Social): 1594
Primary Golf Season: October - May
Caddie Program: No
Practice Range: Yes
POSITION OVERVIEW
POSITION OVERVIEW
Title: Director of Golf & Club Operations
Reports to: Managing Director
Supervises: Club Department Heads
Position Description: The Director of Golf & Club Operations is the key steward of the Club’s Facilities, Operational Standards, Financial Performance, and Club Culture. He/she will be responsible for operating results in all aspects of the hospitality operation including Club food & beverage, golf operations, golf course and grounds maintenance, membership services, facilities maintenance, and fitness, wellness, and racquet sports. The Director of Golf & Operations will ensure that club quality and service standards are met and that creative services and programming are consistently delivered, designed to enrich the lives of our members, guests, and staff.
Pickleball at PGA National ResortA.MP4
ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES
ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES
Promote a “Go First” service culture.
Build positive relationships with members, guests, staff, and vendor partners to provide an enriching professional environment for each.
Work in partnership with club Directors and Managers to develop a creative, innovative, diverse, and engaging calendar of social, recreational, and golf events designed to enrich the lives of club members.
Responsible for hiring, training, and providing leadership and management for all club staff.
Maintain a working knowledge of all club operations, departments, systems, and reporting tools.
Actively participate in club operations to observe staff performance and develop opportunities to enhance the member experience.
Maintain Standards of Operation for all departments, ensuring they are kept current and used for training and daily operations.
Prepare annual operating and capital budgets.
Ensure compliance with all Club policies, programs, and approved practices by all Club personnel.
Responsible for the effective use, and that of their staff, of all club financial systems and tools, including inventory management, to ensure adherence to approved budgets.
Responsible for the accuracy of all staff hours and wages.
Work closely with club directors to ensure intra-club marketing and communications standards are adhered to.
Ensure that the physical plant and assets are maintained to club quality standards.
Ensure all the rules and regulations of the club are adhered to by all members and their guests.
Foster a seamless collaboration between resort & golf teams to ensure an exceptional and cohesive guest & member experience across all amenities.
EXPERIENCE AND QUALIFICATIONS
EXPERIENCE AND QUALIFICATIONS
Including, but not limited to, the following:
10+ years of progressive leadership roles in Golf Operations and/or General Management of a Golf Resort or Private Club.
A bachelor’s degree in hospitality management or business administration is preferred.
PGA and/or CMAA certification required.
Service leadership style, strong interpersonal and communication skills, financial acumen, computer literacy, and a working.
Knowledge in Excel and Word programs.
COMPENSATION AND BENEFITS
COMPENSATION AND BENEFITS
The club will provide compensation and benefits package commensurate with experience and qualifications. This includes but is not limited to:
Healthcare, Vision, Disability, Life Insurance
Car Allowance
401k with match
APPLICATION INSTRUCTIONS
APPLICATION INSTRUCTIONS
All applications MUST be submitted through the PGA of America's Career Services Department as described below.
Resume deadline is February 15, 2025 at 11:59 pm Eastern Time
Combine your cover letter, resume, references, and any supporting documents into one (1) PDF document with the following file naming convention: Last Name, First Name, Facility, Director of Golf & Club Operations
Please address all correspondence to - Mr. Rob Duckett | Managing Director | Henderson Park
Kathy Grayson and Ted Logan are leading this search, please contact them with any questions.
The employer does not wish to be contacted at this time
To serve as the most trusted professional resource for employers seeking experts to lead an organization in the golf and hospitality industry, and support their future success by serving as lifelong partners.
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