The O'Donnell Golf Club

ESSENTIAL JOB FUNCTIONS

LEADERSHIP: 

• All constituencies of the club look to the General Manager for direction, leadership, and to solve challenges daily.

• Implement policies established by the Board of Directors.  

• Ability to lead and communicate with a large diverse clientele, including members and their families and guests, staff, outside contract companies, and the community.

• Develop relationships and lead a service-oriented team with the highest standards of customer service, while supporting growth and continued improvement.

• Establish a solid relationship with and support of contracted Food & Beverage purveyor as well as with the contracted Turf Management Company, PWLC. 

• Inspiring the membership to take an active role within their club community while promoting inclusion and participation.

• Work closely with the Board President and with Board Committees – Capital, Golf, Greens, Finance, House, Membership, Community, Handicap, and Tournament.

• Participate in approved outside activities to enhance the prestige of the club.  

• Consistently ensure the club is operated in accordance with all applicable local, state, and federal laws and regulations.  

MEMBER SERVICES: 

• Regularly interact with members of the club and personally welcome guests and potential members to the club, both in Golf and Food & Beverage.   Is present and interactive throughout all departments of the club daily.  Present on the patio during lunch service, in front of golfers, and in attendance at large club social events such as Opening Party, Closing Party, and other larger events.  Address members and guests by their surnames: i.e. Mr, Ms, Mrs, etc. 

• Work closely with both the restaurant operator and the House Committee to ensure the highest standards for food, beverage, entertainment, and other club services. Maintain member communication via newsletters and correspondence.  

• Responsible for outreach and membership retention programs. Meet with the Membership Committee to include promotion of current membership and managing open membership availability, communication and follow-up with prospective members, hosting tours of the property, and sitting as an active member of the membership committee.   

• Initiate programs to provide members with a variety of popular events. 

• Work closely with the Men's, Women's, and Couples Tournament Committees to coordinate season scheduling and marketing of events. Promote participation and provide the scoring and posting of tournament totals using Golf Genius software.

• Actively participate in all Board Committee meetings. Implement action items as agreed.

• The Clubhouse is open from November – May for seasonal member food services. The General Manager will work closely with the Food and Beverage contractor and their senior staff to provide a seamless, quality experience for members.  

OPERATIONS:

• Motivate, Lead, and supervise the current staff, Full-time Head Golf Professional (1), office staff (1 FTE), Accounting specialist (1 PTE), and outside staff (2 FTE) and (1 PTE) seasonal. Hire and train new employees when openings occur. 

•  Work closely with the golf course management company PWLC and their superintendent and crew to ensure the course is in excellent shape for daily play. The Greens Committee has developed a best practice for the golf course. Ensure it is followed by the management company. The Club has made significant investments in new greens, bunkers, a sod nursery, and tee box improvements and is committed to maintaining the best conditions throughout the entire year.  It is important that the General Manager maintains this commitment and pays attention to the details of the course.  

• Work closely with the Food and Beverage contractor on all aspects of the operation.

• Plan and develop operational policies programs, and procedures consistent with the club’s general policies 

• Provide advice and recommendations to the Board about construction, alterations, maintenance, materials, equipment, supplies, and services needed by the club,  

FINANCE: 

• Manage cash flow and analyze the club's financial statements reporting P&L statements, using QuickBooks.

• Monitor adherence to budget.  Take corrective action as necessary. 

• Develop operating and capital budgets with the Board.  

• Establish controls to safeguard funds. Maintain reserves.  

• Establish and monitor compliance with purchasing policies and procedures.  

• Maintain payroll records in compliance with state and federal labor laws.  

• Knowledge and management of QuickBooks accounting is strongly desired.

• Work with the Board of Directors to develop and manage strategic planning and capital improvement programs.

COMMUNITY OUTREACH:

• Work closely with the Community Outreach committee and Board of Directors to participate in events that raise the club’s visibility as an outstanding citizen.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Exceptional interpersonal skills are a must. 

• Highly organized and efficient, with attention to detail.  

• Excellent oral and written communication skills.  

• One of the following professional credentials is preferred: PGA, CMAA, or GCSAA.

• Ability to coordinate projects, delegate responsibility, and work effectively with others.

• Experience in budgeting, financial management, and oversight is required.

• Work with an outside tax accounting firm on financial reporting.

• Oversee, manage, and control inventory of the golf shop, with inventory owned by the club.

• Ability to work closely with the Food and Beverage Operation and the Turf management team maintaining standards and identifying areas for improvement.

• Proficient in the use of Microsoft Word, Excel, QuickBooks, Outlook, etc.