Metairie Country Club
Metairie, LA
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ABOUT METAIRIE COUNTRY CLUB CLUB
ABOUT METAIRIE COUNTRY CLUB CLUB
Metairie, LA | The Mission of Metairie Country Club is to be a premier, member-owned private club whose purpose is to provide a full range of quality programs, facilities and services for its members and their families in a congenial, safe and secure environment.
The Club is located 5 minutes from downtown New Orleans, in the quiet and safe suburb of Metairie. Since its inception in 1922, the Club has served its members as a haven for leisurely, social elegance.
CLUB
100 years old (founded in 1922); over 900 members; member-owned
Membership growth in 2021 was over 7%, in advance of the re-opening of the golf course (after the major renovation project), and the growth rate is accelerating in the first months of 2022.
The club is in a solid financial position.
GOLF
1922 Seth Raynor designed, Par 72 Championship Golf Course; full-course renovation completed in 2021, including restoring the course back to the original architectural design including new tees, fairways, "Better Billy Bunkers", new greens, all new golf cart paths, state of the art irrigation system and additional drainage to provide firm and fast playing conditions. This "fence to fence" renovation opened in late 2021 to rave review from the membership.
RACKET SPORTS
6 outdoor, lighted Har-Tru “clay” hydro-courts, remodeled in 2008
Additional courts planned for 2022: 1 hard surface tennis court & 2 Pickle ball courts
AQUATICS
2 outdoor, resort-style pools with café and outdoor bar and cabanas around pool deck. Active swim team that has won many divisional and city championships.
FITNESS CENTER
State of the art 8,000 square foot fitness center recently renovated.
DINING FACILIITES
Dual level Men’s Grill with outdoor patio; indoor seating for 60
2 casual dining rooms that seat 110
3 ballrooms that seats total of 400
1 private function room that seats 36
2 meeting rooms that seat 30
2 lounge/bars that seats 50
POSITION OVERVIEW
POSITION OVERVIEW
The GM/COO of the Metairie Country Club is expected to be a consummate and respectful professional in terms of transparency, honesty, straightforwardness, integrity, accountability, leadership, and dedication. He/She “must be able to inspire and motivate the team at MCC, earn the respect of the members and staff as well as the community at large;” understanding how to gain and maintain the trust and confidence of these constituencies is a critical success factor at MCC.
Recognizing the position that MCC holds within the New Orleans area, the GM/COO must always naturally conduct himself/herself in a responsible and professional manner while at or away from the Club and encourage other staff members to do the same to reflect the proper image of the Club throughout the community. An especially important “tone at the top” and “lead by example” approach is critical for success in this role for both members and staff.
Metairie Country Club is a busy operation that requires significant administrative and organizational skills. The Club enjoys a strong Senior Staff, but possessing strong financial acuity is important, as is the ability to succinctly and concisely analyze and convey important financial information and expectations to various Committees, the Board and the leadership team, especially important with the upcoming capital improvements and planning for their successful opening upon completion.
Communication, while clearly important at all clubs, is of utmost importance at MCC. The GM/COO must be comfortable and effective in being able to communicate with all levels of staff, with the varying demographics of the membership, with outside vendors and community leaders, and in both one on one and large group settings. Exceptional personal presentation and writing skills are part of the Club’s history of leadership in this role and must be continued at a similarly high level. Collaborating with the Board, Committees and Senior Staff, the GM/COO must be focused on ensuring that the Club’s vision is relevant, topical, and well-constructed.
INITIAL PRIORITIES OF THE NEW GENERAL MANAGER
INITIAL PRIORITIES OF THE NEW GENERAL MANAGER
Learn the culture of MCC; understand, embrace, and execute the Board’s vision and strategy. Work in clear “partnership” with the Board, keeping them actively abreast of results, and showing full transparency.
Meet and sincerely interact with and engage as many members as possible, “be present!” Build trust whenever and wherever possible.
Bring all of the Club’s departments together with a clear focus on the “Metairie Country Club Team” and the Club’s goals and mission. Get to know the Senior Staff, evaluating their abilities, and aspirations, ensuring that they and their respective teams have clear expectations and accountabilities in place.
Develop a report to provide the Board with a thoughtful “State of the Club” analysis following ninety (90) days of overview and insight. This document will be part of the ‘roadmap’ to success, staff, plan, budget and other tactics and strategies for short and longer-term goals and should clearly spell out recommendations and opportunities to ensure “first class” delivery of a highly consistent member experience in all areas.
Work with the Board to review the Clubs bylaws and clearly define the roles and responsibilities of Committees.
CANDIDATE QUALIFICATIONS & REQUIREMENTS
CANDIDATE QUALIFICATIONS & REQUIREMENTS
A minimum of 10 years of progressive leadership/management experience in a private member-owned country club or high-end resort operation, preferably those with member boards and committee involvement.
Proven and verifiable leadership qualities with a demonstrated ability to direct, coordinate and control all aspects of a full service country club.
A verifiable record of strong and intuitive mentoring of staff, and having achieved, in essence, a ‘workplace of choice’ employee environment in the operations he/she has been part of leading.
Strong history of success and keen understanding of quality Food and Beverage operations, including revenue growth, training, innovation and creativity, and strong service culture development is a must.
Technologically proficient with a thorough understanding of best practices in the use of technology to improve ‘high touch’ service delivery to members and to more effectively manage and lead operations.
A “courageous thought partner” with the Board, recognizing that he/she needs to be a creative problem solver whose ability to convey ideas, suggestions, and solutions in a thoughtful, well-reasoned manner with a high level of integrity results in high levels of respect.
An organizationally focused individual who recognizes that a focus on details and consistency of delivery at a high-level result in high member and associate satisfaction, high levels of quality and an overall outstanding member experience.
Must be a proactive part of the process of strategic planning, membership growth and retention which is critical, membership orientation, membership activities/services programming, ensuring that each of these areas of focus consider current and future membership input and demographics. Additionally, he/she must recognize that all amenities at the Club need to be commensurate with members’ expectations, and that his/her primary mission is to determine and ensure these levels are provided.
KEY ATTRIBUTES
Being a visible, positive, energized, aspirational leader who understands the dynamics of a family-oriented club.
Strong leadership and team development experience, with a demonstrated ability to direct, coordinate and control all aspects of a busy, full service, country club with 100 plus staff members seasonally.
Superior communication skills, exuding energy and creativity.
An experienced hospitality professional who is member- centric and can create an environment where the staff looks forward to coming to work every day.
A confident, diplomatic, and competent professional who is a doer and take-charge person and who recognizes the importance of accountability. A problem solver who commands respect through professional interactions and integrity.
A track record of results in governance/leadership partnership with active Member Boards. Experienced in setting meeting agendas and running meetings.
Naturally outgoing, conversant, respectful, and diplomatic, but able to say “no” when appropriate without alienating members or staff while doing so.
Possessive of a strong record of recruiting and developing talent for senior management roles and ongoing mentoring of department heads.
A history of recruiting team members in challenging labor markets.
Possess a deep knowledge of F & B and banquet operations as well as strong financial acumen and use of technology to track performance and member satisfaction.
A record of success in a similar club of high levels of member satisfaction with a passion for maintaining the highest levels of service.
Possessive of strong organizational skills with a focus on the details necessary to achieve high levels of quality, satisfaction, and outstanding member experiences.
Effective financial management skills through oversight of annual operating and capital budgets.
Uses plans and metrics to set goals, measure and report on performance, and make corrections when needed.
Skilled in creating and implementing strategic plans; anticipating how the Club continues to evolve is important and being on the forefront of trends in clubs and changing demographics.
A charismatic individual with a sense of humor and a demeanor that is commensurate with the culture and expectations of a friendly, fun, and supportive membership and team of associates.
Technologically proficient and recognizing best practices use of technology to improve ‘high touch’ service delivery to members, as well as to more efficiently manage and lead operations.
A proven motivator and leader who can bring out the best in others by setting clear goals and expectations, holding them accountable for outcomes, by providing consistent feedback, through respectful interaction.
Someone with a history of innovation, and a champion of new ideas and initiatives, with the constant improvement of member experiences and operational efficiency.
A confident, diplomatic, and competent club industry professional with exceptional “executive presence,” who recognizes the importance of accountability, and who has a strong history of success in working with member boards and committees.
Excellent leadership and public relations capabilities with a proven history of bringing diverse groups to common goals through effective communications in an open and friendly style.
Experienced with facilities maintenance.
Understanding of golf and course maintenance operations.
EDUCATIONAL REQUIREMENTS
Bachelor’s Degree from a four-year university or college is highly desirable, preferably in Hospitality Management
A CMM designation or similar accreditation outside the club industry is desirable.
A Master’s Degree, such MBA would be desirable.
COMPENSATION
COMPENSATION
The compensation and benefits for this position is commensurate with experience and competitive with similar high-end country clubs in the area. Base salary: $225,000 - $275,000 with significant annual and long-term incentive bonus potential. With earned incentives, total compensation may exceed $300,000 annually.
APPLICATION INSTRUCTIONS
APPLICATION INSTRUCTIONS
All applications MUST be submitted through the PGA of America's Career Services Department as described below.
Resume deadline is February 25, 2022 at 5:00pm Central Time
Combine your cover letter, resume, references, and any supporting documents into one (1) PDF document with the following file naming convention: Last Name, First Name, Metairie Country Club - General Manager
Please address all correspondence to - Mr. Mike Lappa | President, Board of Governors
Apply by clicking the link below, or go to: https://form.jotform.com/213295868480164
Kevin Walls, PGA Master Professional and Jim West, PGA are the lead Consultants for this opportunity. For additional information and questions, please contact them directly.
Email: jwest@pgahq.com
The employer does not wish to be contacted at this time.
To serve as the most trusted professional resource for employers seeking experts to lead an organization in the golf and hospitality industry, and support their future success by serving as lifelong partners.
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