Mendham Golf & Tennis Club

ESSENTIAL JOB FUNCTIONS

Member Services:

• Provide consistent and sincere engagement with members, maintaining highly visibility to members and staff at the Club. 

• Strong leadership skills in a positive and encouraging manner for the members, guests and staff.

• Create and maintain a first-class service culture throughout the Club property.

• Address and find resolution to member and guest complaints and suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.

• Provide clear and timely communications with the membership.

• Have strong interpersonal skills, the ability to work with an array of membership and employees in a productive and adapting manner.

Personnel Management:

• Provide leadership and oversight of recruiting, hiring and development of Club Personnel.

• Provide support and mentorship for development of all direct reports. Instill the “team-player” concept in all employees and to coach, counsel and evaluate Club staff.

• Ensure that a positive spirit and healthy work environment exists throughout the Club, one that is free of safety risks and all forms of employee harassment.

• Maintain an effective communication program where employees are treated in a fair, structured and consistent manner.

• Function as an administrative and communication link between all departments at the Club.

• Help to facilitate a team environment with high moral and ethical standards with efficient use of resources to position the Club to be a desired employer.

• Ensure that all employees have received, reviewed and have signed the Club’s most current Employee Handbook annually.

• Ensure position posting for all management roles, and collaborate with Board on the vetting of candidates in our major management positions.   

• Present organizational changes and promotions to the Board for input/feedback on such proposals for major management positions. 

• Display a hands-on approach and lead by example. Be visible and approachable to staff, members, and guests.

• Assist the Department Heads as well as the Club in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts, and budgets.

• Responsible for all direct reports and department heads.

• Conduct annual developmental reviews with direct reports.

• Participate in relevant committee meetings and activities when necessary.

• Participate in Board meetings as requested by the Club President.

• Responsible for recruiting, hiring, and ensuring proper documentation of all employees.

• Responsible for employee discipline, including but not limited to termination of employment in consultation with the President and Administrative Committee.

• Organizes and facilitates meetings of department heads. Serves as an ad-hoc member of all club committees and is available to attend at least one meeting of each committee annually.

• Further his/her own continued development as a club management professional as a member of the PGA and CMAA. 

Financial Management:

• Work collaboratively with the Department Heads, Clubhouse CFO, and Board of Governors to prepare the annual operating and capital budgets for all Club operations.

• Provide management and oversight of the operations to attain the desired budget results.

• Monitor the budget each month and direct the taking of corrective action as necessary to assure that the budgeted goals are attained.

• Provide insight to all Club personnel regarding annual budgets, capital spending plans, fiscal controls and operational guidelines.

• Responsible for all labor cost payouts and maintain them within the constraints of the budget.

• Work collaboratively with any member serving as project manager of major capital projects to sustain operational continuity, a positive member experience, and input on project vision and execution.

• Report monthly and annually on financials and all metrics on golf, racquets and F&B activity.

• Responsibilty for all contracts, purchasing, and licensing of software.

Operational Responsibilities:

• Understand and abide by Club policies and procedures. Suggest changes and execute or provide oversight in the implementation of change.

• Oversee content and manage communications and promotional materials.

• Assure that the Club is run in accordance with all applicable local, state and federal laws.

• Address and remediate facility and grounds issues which could pose safety issues to members, staff and guests.

• Ensure the F&B Director and team are observing all health and safety standards with timely safety inspections.

• Disseminate information effectively and coordinate activities between departments on a timely basis.

• Oversees the care and maintenance of all the Club’s physical assets and facilities.

• Appraise Club President and Board of Governors of potential issues and/or occurrences as related to the effective operation of the Club.

• Oversee use and maintain functionality of audio / visual infrastructure, including security, surveillance, and fire systems.

• Create and maintain a list of qualified contract personnel to address maintenance and repair needs.

• Performs other duties as directed by the President of the Board of Governors.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Bachelors Degree Minimum

• PGA/CMAA certification

• 5-10 years Hospitality / Club Service Industry experience

• 5 years Management of multiple departments and employees experience

• 5 years budgetary preparation and financial management experience