Manufacturers' Golf & Country Club

Mission

Manufacturers' Golf & Country Club is proud to incorporate our ideals of hospitality, fellowship & charm into every aspect of our Club in hopes of providing members of all ages and their families a complete offering. For those seeking to combine sophistication, enjoyment and a sense of community into their social and athletic experiences, Manufacturers' strives to fulfill every expectation. Our vision is to be a premier club with world-class (best-in-class) amenities and service

POSITION DESCRIPTION

The General Manager (GM) will have responsibility for all day-to-day operations of Manufacturers' Golf & Country Club. He/she will direct and administer all aspects of the operations to include amenities, staff, and all programs and activities to ensure outstanding service and member and guest satisfaction.

He/she is responsible for the financial and operational stability of the club and other internal and external activities. Duties include working with the Board of Governors in setting and revising the Club’s strategic plan, tracking progress in implementing strategic directives, managing staff, focusing on maintaining quality facilities, safety, services, and programs throughout all social and recreational offerings year-round.

The General Manager must possess a keen financial and technology / system acumen with the ability to maintain the Club’s strong operating performance, along with balancing strategic capital investments into its amenities, programming, and services. Innovation and creativity with a “continuous‐improvement management” philosophy is a desired cornerstone for the Club’s operation and a critical success factor for the future. Making thoughtful strategic recommendations to the Board of Governors related to operational and capital areas of investment (or divestment) grounded in data and industry trends is a key function of this position. The successful candidate will possess a sincere passion for excellence and a dedication to providing an exceptional and natural welcoming environment for its members, families, and guests, along with possessing a true appreciation for golf.

Knowledge Skills & Traits

• A Team Builder. A person who embodies the persona of ultimate coach and motivator, bringing out the best in others by setting clear goals and expectations, providing consistent feedback and support, and treating others with respect and professionalism.

• A confident, diplomatic, respectful, and competent professional who is a take-charge person and who recognizes the importance of accountability. A creative problem solver who commands respect through professional interactions and integrity.

• Passion for the role, with a positive, thoughtful demeanor conducive to a fun, personalized member, and staff centric environment.

• A strong “bottom up” leader, who has shown and demonstrates the ability to coach, mentor, develop and advance members of the Manufacturers' Golf & Country Club team.

• Possessive of strong organizational skills and an obsession with details necessary to achieve high levels of quality, satisfaction, and outstanding member experiences and high levels of staff satisfaction and member engagement.

• Must have good verbal and written communication skills.

• A minimum of 5-7 years of progressive leadership/management experience in (preferably) a private member-owned country club with multi-dimensional operations, or leading hospitality operations outside of the club industry in a similar hospitality operation.

• A Bachelor’s Degree from a four-year university or college is highly desirable, preferably in Hospitality Management.

• From the club industry, Certified Club Manager (CCM) designation is desired, but not required. If without such designation, a commitment to on-going and lifelong learning and robust networking capabilities is critical. If outside of the traditional CMAA background, having verifiable professional development that provides confidence in one’s ability to lead one of the top clubs in the country.