Manor Country Club

POSITION OVERVIEW

Title: General Manager/COO 

Position Description: Manor Country Club is looking for a General Manager/COO who will be a visible, detail-oriented, organized, transparent, and proactive leader for the Club. The future General Manager/COO will have proven skills in leadership and team building, food and beverage services, human resources, and have a clear focus on providing exceptional member experiences.

The GM/COO at Manor Country Club (MCC) is best described as a COO and has full responsibility for all aspects of club operations. The GM/COO will be effectively managing all resources and reporting to the Board of Governors and the President, who can best be described as a Board Chair in the governance model the club desires and is expected to focus on member satisfaction and be the embodiment of an “exceptional member-centric experience.” Supporting and effectively working with a number of committees, who are an important part of MCC’s long history and success, is also a necessary and important skill set.

The GM/COO will lead the management team, with a mix of well-tenured and newer team members, be representative of modern management ‘metric-oriented’ practices, and indirectly supervise all employees of the Club while intuitively promoting a positive, engaging, and highly competent service culture in all operations. The successful new GM/COO at MCC will need to have especially strong skills in “mentoring” and “holding accountable” a senior staff and group of meaningfully engaged employees. The Club membership has a high regard for its staff, and the enhanced continuance of an energized, well-trained, committed team is critical for continued success. A sincerely engaged, personally invested, instinctual style is particularly important for one’s success at Manor.

He/she is expected to be an interactive fact and metric-based “thought partner” with the Board and Committees, working closely with both groups as collectively they make decisions and set strategic direction for the long-term well-being of the membership. Like many clubs, MCC has many new, younger members with families and the balance of tradition with relevance to today’s member needs and expectations is a critical success factor. The GM/COO will evaluate the MCC Kids Club and the need for additional programming and staffing. The diversity in member age, vocation, wealth, avocation, and utilization makes the environment at the Club both dynamic and, at times, challenging for club management.

Also, critically important is for the GM/COO to have especially strong and verifiable financial skills and acumen. The GM/COO must be a very astute capital resource allocator. Effective communication skills, both verbal and written are also of high importance as s/he will be the primary communicator of important Club information, both internally with the staff and membership, as well as externally.

He/she must be a proactive leader in MCC’s membership recruitment and retention efforts. It is critical that s/he understands the local market and economy. The candidate must be comfortable and competent being an integral and proactive part of developing relationships that lead to membership interest, retention, and/or business opportunities, and be effective in orienting new members so that their initial experience with MCC results in consistent regular use of the Club. S/he must have the ability and acumen to expand the Club’s catering operation both to members and outside events to increase catering revenues and profitability.

The GM/COO must possess extensive food and beverage skills with the ability to combine the first-class facilities of Manor with excellent cuisine and service, providing full attendance to members and outside events. He/she must have the ability to foster a culture of genuine hospitality at the Club.

Additionally, the new GM/COO must be professional and highly respectful in his/her personal style, demeanor, and presence, and someone who recognizes and is comfortable interacting with all demographics of members, staff, and other constituents who contribute to the success of the Club; name recognition is a foundation of such success, and this style must be a critical competency of the top executive. He/she must be able to clearly and intuitively “walk the talk,” exemplifying how to perpetuate a true top “Member Experience” commensurate with what should be one of the top family-oriented country clubs.

COMPENSATION AND BENEFITS

The club will provide compensation and benefits package commensurate with experience and qualifications.