Kinderlou Forest Golf Club

ESSENTIAL JOB FUNCTIONS

• Develops an operating budget for each of the department’s revenue outlets; after approval, monitors and takes corrective action as necessary to help assure that budget goals are attained.

• Ensures that all standard operating procedures for revenue and cost control are in place and consistently utilized.

• Increase levels of food service quality and enhance the overall ambiance of member dining experiences.

• Helps plan and approve internal marketing promotion activities for the food and beverage department.

• Manages the department's long-range staffing needs.

• Manages the overall operation of the Front of the House Food and Beverage operations.

• Ensures that practical orientation and training for new staff and professional development activities for experienced staff are planned and implemented.

• Inspects to ensure that all safety, sanitation, energy management, preventive maintenance, and other standards are consistently met.

• Establishes quantity and quality output standards for personnel in all positions within the department.

• Develops and implements policies and procedures for food and beverage departments.

• Assists in planning and implementing procedures for special club events and banquet functions.

• Greets guests and oversees actual service on a routine, random basis.

• Helps develop wine lists and bottle/glass wine sales promotion programs.

• Addresses member and guest complaints and involves the General Manager in appropriate corrective actions taken.

• Develops new and innovative ways in which to stimulate member activities and participation in Club events.

• Maintains a Professional appearance. Maintains upkeep and cleanliness of all food and beverage areas, equipment, and facilities.

• Approves all product invoices before submitting to the accounting department.

• Maintains records of special events, house counts, food covers, and daily business volumes.

• Works with other department heads on special projects assigned by the General Manager.

SUPERVISORY RESPONSIBILITIES

• Interview, select, train, supervise, counsel, and discipline all service employees in the department.

• Develops ongoing professional development and training programs for service staff.

• Ensures that all legal requirements are consistently adhered to, including wage and hour and federal, state, and/or local laws pertaining to alcoholic beverages.

• Ensure that all services to members and guests are conducted in a highly professional manner.

• Ensure a safe working environment and a positive attitude among all employees in their respective areas of responsibility

OTHER SKILLS & ABILITIES

• Ability to interact positively with supervisor, management, coworkers, members, and the public to promote a team effort and maintain a positive and professional approach.

• Ability to seek out new and innovative ways to meet and respond to the needs and demands of an ever-changing, diverse membership.

• Ability to come to work regularly and on time, to follow directions, to take criticism, to get along with co-workers and supervisors, to treat co-workers, supervisors, and members/guests with respect and courtesy, and to refrain from abusive, insubordinate, and/or violent behavior.

• A proven track record of implementing food and beverage service improvement and employee training programs

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• A minimum of 3-5 years of related experience in an upscale environment. Private club, resort, and/or hospitality experience required. 

• College degree preferred and/or equivalent 

• CMAA/PGA certifications preferred

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to vendors/suppliers, members, and other employees of the Club.

COMPUTER SKILLS

• Proficient in Outlook and Internet applications. Working knowledge of Word Processing and Spreadsheet applications. Familiarity with various social media platforms is desirable. Familiarity with country club software or SAAS applications

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.