Kenosha Country Club

ESSENTIAL JOB FUNCTIONS

Planning, Finance, Regulations

• Develops / coordinates the development of long range and annual business plans

• Coordinates the development of operating and capital budgets

• Coordinates long range planning for the facility

• Analyzes and monitors financial statements, and reviews income and expenses relative to plans, implements corrective measures as needed, and reports status on a monthly basis

• Makes recommendations for capital improvements, supplies and equipment

• Assures operational compliance with local, state, and federal laws 

• Maintains knowledge and compliance with all lease terms and contractual obligations

Administration

• Develops and maintains a sound organizational structure

• Oversees the development of operating procedures and training manuals

• Develops emergency and safety procedures

• Oversees and works with department heads to schedule, supervise and direct work of facility staff

• Conducts regularly scheduled staff meetings 

• Attends executive meetings

• Communicates to controlling entity on a structured and timely basis

Operations

• Develops/implements general policies. Approves specific operational policies, programs, and procedures in harmony with the mission and general policies

• Monitors the performance of all daily operations, functions and services; assures high standards and total customer satisfaction

• Ensure open communication and high visibility to customers by conducting daily walk-through of facility

• Establishes personnel policies; ensures proper hiring, training, supervising, personal development and corrective action in accordance with fair labor standards and safety 

• Ensures accurate recording of hourly labor and timely, accurate payroll processing

• Manages and oversees all accounting, inventories, banking, audit procedures, cash  flow, and establishes controls to safeguard funds and assets

• Serves as ex-officio member of appropriate committees

• Meets, greets, and welcomes prospective members where applicable

• Oversees the care and maintenance of all physical assets and facilities

• Coordinates the marketing and promotional programs to promote facility services and amenities

• Ensures the highest standards for golf services and programs, golf course and practice areas, food and beverage, recreation, entertainment, and other facility services

• Establishes and monitors compliance with all purchasing policies and procedures

• Ensures and initiates programs to provide customers with a variety of innovative functions, programs and events

• Provide resolution of escalated customer service issues

Knowledge, Skills and Traits

• Fundamental supervisory practices and principles

• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees

• Strong organizational, planning and prioritization skills

• Self-motivated with desire to promote and market

• Service and customer focused attitude

• Experienced in written and oral business communications

• Remain up-to-date on customer relationship management tactics and strategies 

• Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database

• Maintain and promote a positive professional image within the community

• Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• 5+ years of management-level experience in a private club setting

• College degree preferred

• Strong financial management skills, including budgeting, forecasting, and P&L oversight.

• Expertise in hospitality with a track record of maintaining high member satisfaction.

• Strong leadership in Food & Beverage operations with hands-on experience in managing F&B functions from procurement to guest delivery 

• Demonstrated quality written, verbal, and interpersonal communication skills.

• Effective team leader with experience hiring, developing, and managing department heads and staff.

• Understanding and knowledge of regulatory and safety compliance across all operational areas

• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required (including nights/weekends).

• Positive attitude, professional manner and appearance in all situations.