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Chapel Hill, NC
International Tour Director
ABOUT KALOS GOLF
ABOUT KALOS GOLF
Chapel Hill, NC | In 1994, we started chartering luxury ships, hosting small groups of guests on cultural and historical tours while sailing in Europe. In 1997, we introduced the golf cruise, a novel travel concept. We privately chartered boutique ships and invited a select group of country club members and their friends to join us. These intimate first trips created the atmosphere of an exclusive travel club, offering an exceptional golf and travel experience that combined outstanding golf at historic locations with unforgettable daily tours.
From world-renowned golf courses to exclusive hidden gems, we play some of the finest courses in every country we visit. For guests who prefer a focus on touring, we explore cultural, historical, and culinary treasures, highlighting private experiences that help us avoid large crowds. Our expert guides and staff ensure a memorable and unique journey.
Since our founding over thirty years ago, we have continuously enhanced our services and broadened our selection of uniquely designed itineraries to premier golf and touring destinations worldwide. Guests enjoy stays at top-tier properties that offer five-star personal service in every location. Over the years, we have cherished the lasting friendships we’ve formed while creating special memories with our guests and partners, and we look forward to traveling with you.
POSITION OVERVIEW
POSITION OVERVIEW
Title: International Tour Director
Relocation: The position requires relocation to the North Carolina Triangle Area.
Position Description: Kalos Golf seeks an experienced hospitality, travel, or private club professional to serve as an International Tour Director. Tour Directors are responsible for coordinating and executing our golf and leisure travel programs for discerning clientele aboard luxury cruise vessels, private air journeys, and land-based itineraries worldwide.
The Tour Director serves as the operational leader of each program and is responsible for delivering the high-touch service, comfort, convenience, and camaraderie that define the Kalos experience. Tour Directors represent the Kalos brand throughout the guest journey and are entrusted with ensuring that each program reflects the standards of excellence expected by our esteemed guests. This role combines luxury hospitality, international travel operations, group leadership, communications, relationship management, and real-time problem-solving.
This Is Not a Typical Travel Job.
Our guests aren't simply customers—many travel with us repeatedly for years. They come from the respected private clubs across North America, share a passion for travel and culture, and expect the same caliber of service and camaraderie they experience at their clubs. A Tour Director is essential to that experience.
Tour Directors are far more than trip escorts. They are hosts, leaders, relationship builders, problem solvers, and ambassadors. Most importantly, they are trusted stewards of our guests' experiences. Whether welcoming guests aboard a luxury vessel on the Mediterranean, coordinating golf event logistics in New Zealand, managing a private event in South Africa, or helping a guest navigate an unexpected challenge in Tokyo, Tour Directors are at the center of every Kalos experience. We're searching for an exceptional individual to join our team.
What Does a Kalos Tour Director Do?
Our Tour Directors are far more than trip escorts.
They are hosts.
They are leaders.
They are relationship builders.
They are problem solvers.
They are ambassadors.
Most importantly, they are trusted stewards of our guests' experiences.
Whether welcoming guests aboard a luxury vessel on the Mediterranean, coordinating golf event logistics in New Zealand, managing a private event in South Africa, or helping a guest navigate an unexpected challenge in Tokyo, Tour Directors are at the center of every Kalos experience.
ESSENTIAL JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS
Guest Experience Expertise
Create a welcoming and personalized atmosphere, with a guest-centric mindset.
Anticipate guest needs and proactively address concerns; exercise service recovery.
Maintain guest confidence and implement solutions in rapidly changing situations.
Establish meaningful connections with guests before, during, and after travel.
Leadership & Team Coordination
Lead and support 5+ members of a Kalos team on trips ranging from 40-120 guests.
Provide clear and thorough communications via prepared documents as well as spontaneous emails, phone calls, texts, and public announcements.
Demonstrate calm, decisive leadership and adaptability to change.
Foster a warm culture of respectful camaraderie, collaboration, and inclusion.
Program Planning & Execution
Develop comprehensive operational itineraries with seamless logistics for assigned trips.
Possess financial acumen to manage trip budgets of $1 million +
Prepare detailed operational documentation and contingency plans.
Manage precise daily tour schedules and deliver trip plans safely and efficiently.
Vendor & Partner Management
Build trust-based and productive relationships with hotels, cruise operators, golf clubs, transportation providers, guides, destination management companies, and local vendors.
Ensure contractual commitments and service standards are fulfilled.
Identify potential operational risks before they impact guests.
Resolve disruptions with urgency, sound judgment, and solid financial stewardship.
Core Competencies
Operational Excellence
Executes complex itineraries with precision and consistency.
Guest-Centric Mindset
Places guest experience at the center of decision-making.
Relationship Management
Develops trust-based relationships with guests and partners.
Communication
Communicates confidently with a broad range of audiences.
Adaptability
Adjusts quickly to changing circumstances.
Judgment
Makes thoughtful decisions when facing ambiguity or pressure.
Accountability
Accepts ownership of outcomes and commitments.
EXPERIENCE AND QUALIFICATIONS
EXPERIENCE AND QUALIFICATIONS
Including, but not limited to, the following:
Required
Bachelor's degree
8+ years of experience in hospitality, private club management, or high-end resort management
Demonstrated experience leading customer-facing operations
Exceptional organizational and project management skills
Outstanding verbal and written communications, including comfort with public speaking
Strong interpersonal and relationship-building skills
Ability to prioritize multiple responsibilities simultaneously, on deadline
Existing proficiency with Microsoft Word, Excel, Teams, OneDrive
Ability to travel for extended periods such as two weeks at a time, 4-6 times annually
Preferred
Knowledge of golf operations and golf tournament administration
Private club or high-end resort management experience
Experience leading escorted tours or group travel programs
Event management experience
History of working with sophisticated, high-expectation clientele
International travel experience
Experience using MAC computer hardware
Experience with Golf Genius
You Might Be a Good Candidate If You:
Thrive when every day is different.
Enjoy a smaller company atmosphere.
Naturally take ownership and accept outcomes.
Build relationships easily.
Genuinely enjoy taking care of others, believing service is a privilege rather than a task.
Notice that people tend to trust and follow you.
Remain calm during unexpected situations.
Pay attention to details others miss.
Care little about personal recognition, preferring a team orientation.
Understand and appreciate gourmet food and wine.
Take pride in representing a premium brand.
Working Conditions
Willingness to work onsite full-time in a traditional office environment 4-5 days weekly
Availability to work weekends, holidays, evenings, and non-traditional schedules
COMPENSATION AND BENEFITS
COMPENSATION AND BENEFITS
The company will provide compensation similar to a Director of Golf role at a highly regarded private club. This includes, but is not limited to:
Competitive compensation plan commensurate with experience
Opportunity to earn an annual bonus
Complete benefits package, including health coverage for the employee and company retirement plan contributions
Paid Time Off
Relocation Expenses
APPLICATION INSTRUCTIONS
APPLICATION INSTRUCTIONS
All applications MUST be submitted through the PGA of America's Career Services Department as described below.
Resume deadline is October 23rd, 2026 at 11:59 pm Eastern Time
Combine your cover letter, resume, references, and any supporting documents into one (1) PDF document with the following file naming convention: Last Name, First Name, Kalos Golf, International Tour Director
Please address all correspondence to - Mr. Brett Kist, PGA | Vice President | Kalos Golf
Bob Byrnes, PGA, and Greg Stenzel, PGA, are leading this search, please contact them with any questions.
Email:
The employer does not wish to be contacted at this time
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