Huntingdon Valley Country Club

ESSENTIAL JOB FUNCTIONS

Leadership and Vision:

• Provide quality leadership and a positive image for the Club. Be personally visible and readily accessible to the membership.

• Be a collaborative thought partner with the Board of Governors to develop and implement a strategic plan for the success of the Club.

• Identify and modify as appropriate the primary goals and objectives for the Club in light of country club best practices.

• Serve as the primary verbal and written communicator of important information to the membership and staff.

Financial Acumen:

• Together with the Finance Committee, have responsibility for the financial guidance and reporting for all Club operations in accordance with acceptable accounting procedures, including the development of the Club’s annual operating and capital budgets.

• Understand the financial metrics, and possess the appropriate financial and managerial skills necessary, to successfully attain the Club’s established goals and objectives.

• Operate the Club in accordance with the approved budgets and, with the Chief Financial Officer, report the Club’s financial condition to the Board of Governors on a monthly basis.

Member Recruitment, Satisfaction, and Retention:

• Working closely with the Club’s Membership Committee, the GM will be the primary leader of the Club’s membership recruitment, satisfaction, and retention efforts. 

• Develop new programs/services and improve existing ones to enhance the “member experience” among the membership demographics.

Food & Beverage:

• Provide consistent, enhanced dining and other food and beverage experiences for the membership.

• Establish superior operating standards for Club F&B personnel, and regularly evaluate their knowledge, understanding, and execution of these standards.

Staff Management and Development:

• Ensure that appropriately skilled and competent managers are in place for all key positions and that each of them does the same in their respective areas of responsibility. Provide for the training and further development of all department heads and other personnel.

• Establish appropriate standards of performance for all departments, and hold managers accountable for maintaining these standards, especially in member service areas.

• Institute employment programs and recruitment efforts that result in the Club being viewed as a leading place to work. 

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Minimum of  5 years of progressive leadership/management experience in (preferably) a private member-owned country club with multi-dimensional operations.

• History of success and a keen understanding of quality F&B operations, including revenue growth, training, innovation and creativity, and reliable service culture development. 

• Excellent interpersonal, organizational, and communication skills.

• Ability to recruit, hire, train, develop, and retain talented and cohesive staff, with a focus on performance excellence and professional development.

• A proven motivator and leader who can bring out the best in others by setting clear goals and expectations, and holding them accountable for outcomes.

• Foresight into innovation, creativity, and industry trends.

• In partnership with the Board of Governors, create a vision for the Club’s future that incorporates key drivers in the internal landscape.