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Springfield, MO
General Manager
ABOUT HICKORY HILLS COUNTRY CLUB
ABOUT HICKORY HILLS COUNTRY CLUB
Springfield, MO | Hickory Hills Country Club is a distinguished, member-owned private country club located in Springfield, Missouri. Renowned for its casual elegance and rich history, the club fosters a warm and welcoming environment where members and staff share a deep sense of community and camaraderie.
The club holds a special place in golf history as the home course of the legendary Payne Stewart, featuring a pub in his honor. Members often join for the top-quality championship golf course, but it is the relationships, camaraderie, and sense of community that keep them coming back.
Recently, Hickory Hills completed a significant renovation of its Clubhouse facilities, positioning the Club for long-term success with modern amenities. These include:
18-hole Championship golf course
A zero-entry resort-style pool
A large outdoor tennis and pickleball complex
A state-of-the-art fitness center
Meeting spaces equipped for business gatherings and presentations
Facilities capable of hosting events and gatherings of any size and scope
A modern, well-appointed Golf Shop and practice facilities
An outdoor barn event space that hosts some of the Club's signature events including farm-to-table meals and the Barn Bash
The Club was opened in 1926 by John T. Woodruff as a place for his nearby hotel guests to play golf. Famed architect Perry Maxwell designed the original nine holes when the Club was first established. It quickly became an 18-hole golf course and was converted to a private country club at about that time. Known as the "Home of the Huckle", Hickory Hills celebrates its heritage with weekly specials. The Club has many longstanding traditions and legends including Payne’s Bunkers, Wheeler’s Grove, and a nearly 70-year tradition in The Snowflake Ball.
With six competition lanes, the junior swim team is a must-do summer activity for families. Tennis also enjoys robust programming with racquet programs including tennis and pickleball for adults and juniors. Golf has a long-standing tradition of Championship play with six Missouri Amateur Champions having come from the HHCC membership. Fitness classes and personal training are available in the fitness center. Members of all ages are sure to find many ways to stay active and healthy at the Club.
Members and staff appreciate the lifestyle in Southwest Missouri, which boasts an array of outdoor activities including world-class golf and fishing, beautiful hiking and biking trails, and a robust social and cultural scene with live music and dining options to suit any taste. Springfield offers excellent schools, from early childhood education to top-notch colleges and universities, making it a vibrant and safe community to live in and raise a family. The area enjoys four distinct seasons with typically mild winters, and a cost of living below the national average, making living and working in the area very attractive.
OUR MISSION
We are a premier member-owned Golf and Country Club committed to providing exceptional family-focused experiences and amenities to our members while honoring the traditions of the Club.
CLUB DETAILS
CLUB DETAILS
Number of Members: 715 Members with 483 Golf Memberships, 178 Social, 9 Non-Resident, and 45 Senior Honorary
Average Age of Membership: 56
Number of Holes: 18-Hole Championship Golf Course
Grass Type: Bent Grass Greens, Bermuda Fairways, and Fescue Roughs
Annual Rounds: 16,893 (12,547 Member, 4,346 guest)
Initiation Fee: $20,000
Member Monthly Dues: $680 ($8,180 Annually)
Total Annual Revenue: $7M
Annual Food & Beverage Revenue: $2.3M (COGS = $870,000)
Dining Outlets: Bar & Grill, Magnolia Room, Garden Room, Men’s Grill, Payne’s Pub, Ballroom, President’s Room
Merchandise Sales: $338,304 (COGS = $236,556))
Total Golf Revenue: $462,000
Cart Fleet: 60
Guest Fee: $90
Caddie Program: No
Events: Approximately 10 Member Tournaments and 4 outside events
Tennis Courts: 4 premier courts, 1 traditional hard court, 4 hard court pickleball courts, 2 har-tru clay courts
Debt: $1.1M
Aquatics: Full pool with diving board and zero-entry served by a dedicated kitchen with pool deck dining options
Number of Employees: 141 In-Season (63 seasonal employees), with 8 department heads
POS: Jonas
POSITION OVERVIEW
POSITION OVERVIEW
Title: General Manager/COO
Reports to: President of the Board of Directors
Supervises: Head Golf Professional, Golf Course Superintendent, Food & Beverage Directors/Managers, Tennis Professional, Aquatics Director, Events Director, Facilities Manager, Membership/Marketing, Administrative Staff
Collaborates with: Allied Golf Associations, PGA Section, CMAA Chapter, GCSAA Chapter, City/Community Leaders
Position Overview: The General Manager (GM) is the chief operating officer of Hickory Hills Country Club, responsible for managing all aspects of the club to ensure that the members’ expectations are met and exceeded. The GM will provide leadership and strategic direction, driving operational excellence and fostering a positive culture that enhances both the member and staff experience.
Keys to Success:
Elevate Service Levels by Engaging with Members & Staff to Maintain Positive Culture
Effective Management of Food & Beverage Operations/Profitability
Hire/Manage/Develop Staff
Financial Acumen & Budget Management
Visibility & Member Engagement
Strategic Planning & Capital Project Management
ESSENTIAL JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS
Leadership and Member Engagement:
Actively engage with members, maintaining high visibility and building strong relationships within the club community.
Create a welcoming atmosphere that exemplifies the club's tradition of casual elegance and friendly community spirit.
Operational Oversight:
Manage daily operations across all departments, ensuring outstanding member experiences, particularly in golf, food and beverage, and events.
Lead the team by example, demonstrating a willingness to jump in and support all areas as needed.
Golf Course and Facilities Management:
Oversee the upkeep and enhancement of the club’s renowned golf course and facilities, maintaining high standards of quality and excellence.
Ensure the success of the golf course renovation projects and other capital improvements.
Staff Management and Development:
Hire, train, and retain high-quality staff, fostering a culture of teamwork, professional growth, and excellence.
Address staffing needs and improve departmental leadership to ensure the effective functioning of the club.
Financial Management:
Develop and manage the club's budget, ensuring financial stability and growth.
Implement strategic plans for both short-term and long-term financial goals, enhancing the fiscal health of the club.
Member Satisfaction and Retention:
Enhance member satisfaction by improving services, amenities, and overall club experiences.
Address member concerns proactively and ensure that member feedback informs positive changes and innovations.
EXPERIENCE AND QUALIFICATIONS
EXPERIENCE AND QUALIFICATIONS
Including, but not limited to, the following:
Preferred: PGA Member Certified in Executive Management or CMAA CCM Certification
Preferred: Prior experience with renovation or capital project management
Minimum of 5-7 years of experience in a leadership role within a private country club or similar upscale hospitality environment.
Strong financial acumen with experience in budgeting, financial planning, and implementing strategic initiatives.
Exceptional interpersonal and communication skills, with a demonstrated ability to engage effectively with members and staff.
Proven track record of successfully leading teams and managing high-quality operations.
Attention to detail and the ability to delegate.
A Bachelor's degree in hospitality management, business administration, or a related field is preferred but not mandatory if offset by relevant experience and accomplishments.
Commitment to ethical and transparent business practices.
COMPENSATION AND BENEFITS
COMPENSATION AND BENEFITS
The club will provide compensation and benefits package commensurate with experience and qualifications. This includes but is not limited to:
Performance-based bonus
Health, Dental, and Vision Insurance per Club policy
AD&D/Life Insurance per Club policy
Mobile Phone Allowance
Education Allowance
Clothing Allowance
Retirement Plan per Club policy
Professional Association Dues Paid
Meals while on duty
Paid vacation
Use of the facility for self and family members
APPLICATION INSTRUCTIONS
APPLICATION INSTRUCTIONS
All applications MUST be submitted through the PGA of America's Career Services Department as described below.
Resume deadline is October 14, 2024 at 11:59 pm Eastern Time
Combine your cover letter, resume, references, and any supporting documents into one (1) PDF document with the following file naming convention: Last Name, First Name, Hickory Hills Country Club, General Manager
Please address all correspondence to - Mr. Jeff Eiserman | Search Committee Chair | Hickory Hills Country Club
Jacquline Madison, PGA, and Scott Kmiec are leading this search, please contact them with any questions.
Email: jmadison@pgahq.com
The employer does not wish to be contacted at this time
To serve as the most trusted professional resource for employers seeking experts to lead an organization in the golf and hospitality industry, and support their future success by serving as lifelong partners.
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