Heritage Club

ESSENTIAL JOB FUNCTIONS

Golf Operations & Member Experience

• Manage all daily golf shop and outside service operations, establishing standard operating procedures for bag drop, golf car fleet management, staging, and range operations.

• Oversee daily play flow under the club’s traditional "no tee time" framework, ensuring consistent pace of play, equitable course access, and exceptional on-course service.

• Serve as the authority on the USGA Rules of Golf, local rules, and course etiquette, enforcing club policies with diplomacy, consistency, and professional tact.

• Play golf regularly with a broad cross-section of the membership to build authentic relationships, gather feedback, and stay connected to the member experience.

Tournament & Event Administration

• Plan, promote, and execute a vibrant annual calendar of member events, club championships, twilight leagues, and social golf gatherings.

• Utilize GolfGenius tournament management software for event setup, online registrations, pairing generation, live scoring, and professional signage.

• Partner with the Golf Course Superintendent on course preparation and the Food & Beverage team to ensure seamless dining and social execution during events.

Retail & Merchandising Management

• Direct all golf shop retail operations, including buying, visual merchandising, open-to-buy planning, inventory control, and vendor relationships.

• Curate a premium merchandise mix of soft goods, hard goods, and customized Heritage Club logo apparel tailored to the demographics of the membership.

• Drive retail sales through special member shopping events, demo days, custom fitting programs, and competitive pricing strategies.

Instruction & Player Development

• Establish and oversee a comprehensive instruction program catering to all skill levels, including men, women, high-handicappers, and new golfers.

• Fully utilize the club's 27,000-square-foot putting green, expanded driving range, and dedicated short-game areas by incorporating modern launch monitor and fitting technology (e.g., TrackMan, Foresight).

• Design and execute dynamic junior golf camps, clinics, and PGA Junior League programs to engage young families and foster the next generation of golfers.

Staff Leadership & Team Building

• Recruit, train, schedule, mentor, and evaluate Assistant Professionals, Golf Shop associates, and Outside Services personnel.

• Champion a team culture rooted in hospitality, accountability, and professional growth, creating clear career advancement pathways for assistant professionals.

• Conduct regular operational staff briefings to align the team on daily service standards, member preferences, and upcoming event logistics.

Financial, Governance & Administrative Duties

• Assist the General Manager in developing annual operating and capital budgets for the golf department.

• Manage operational expenses, payroll, and retail margins diligently to achieve approved financial goals.

• Act as the professional liaison to the Golf Committee, attending meetings and providing data-driven updates on rounds, event participation, and operational trends.

CORE CANDIDATE PROFILE & ATTRIBUTES

• Highly Visible Leader: Consistently present on the first tee, in the golf shop, and across the practice facilities, acting as an approachable ambassador for Heritage Club rather than managing from behind a desk.

• Master of the "No Tee Time" Model: Exhibits deep operational fluidity and tact in managing daily play, starter operations, and pace of play within an unreserved tee sheet structure.

• Hospitality & Member-First Mindset: Demonstrates an unwavering commitment to elevating the member and guest experience through personalized service, warm recognition, and active listening.

• Growth-Oriented & Forward-Thinking: Proactive about driving event participation, introducing fresh event formats, and expanding junior and family programming to nurture club culture.

• Collaborative Communicator: Works seamlessly with the General Manager, Golf Course Superintendent, Food & Beverage Director, and the Golf Committee to deliver an integrated club experience.

• Financial & Retail Savvy: Combines a strong business acumen with a modern retail approach to curate a high-end golf shop that reflects member preferences and hits financial targets.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

Certifications & Standing

• PGA / LPGA Credential: Active PGA of America (or LPGA) Class A Member in good standing (PGA Certified Professional or Master Professional status preferred).

• Section Standing: Active involvement in the candidate’s current PGA Section, with an expectation of becoming actively engaged in the Southern Ohio PGA Section.

Background & Track Record

• Private Club Leadership: A minimum of 3 to 5 years of progressive leadership experience as a Head Golf Professional or Senior Assistant Professional at a premier private country club.

• Operational Expertise: Proven success in tournament execution (GolfGenius), POS/Club Management software (e.g., Jonas, Clubessential), and launch monitor technology.

• Retail Excellence: Demonstrated track record in soft goods merchandising, inventory management, and vendor negotiations.

• Rule Knowledge: Verified expert competency in USGA Rules of Golf and handicapping (GHIN) administration.