Heatherwoode Golf Club

ESSENTIAL JOB FUNCTIONS

Golf Operations

• Design and lead high-revenue player development, junior golf, and instructional programs to grow the game and facility engagement.

• Execute all aspects of tournament and group outing management, from contract negotiation to marketing and execution. 

• Direct a profitable golf shop operation, including strategic "Open to Buy" planning, trendy merchandising, and data-driven inventory control.

• Collaborate daily with the Golf Course Superintendent to optimize course playability, aesthetic standards, pace-of-play protocols and needed enhancements..

• Maintain a high-profile presence as the facility’s lead PGA Professional, actively playing with customers to foster a premier club culture.

Food & Beverage

• Lead the creative vision and execution of the "Wednesday Deck Parties" and social calendar to maximize community engagement and F&B revenue.

• Conduct regular audits of the clubhouse, turn shack, and beverage cart operations to ensure "private club" service standards and health code compliance.

• Monitor F&B labor costs and cost-of-goods (COGS) to ensure the hospitality department meets profitability targets while delivering a high-end experience.

• Mentor F&B staff in upscale service techniques, ensuring the "vibe" of the dining experience matches the quality of the golf course.

Administrative & Leadership

• Serve as a Director-level department head, ensuring all operations align with the City of Springboro’s vision and civil service policies.

• Drive the facility’s digital and traditional marketing strategy to elevate the Heatherwoode brand within the regional market in conjunction with the City.

• Maintains positive relationships with the public and employees while maintaining highest levels of customer service.

• Assures that the employees and facility operates in accordance with all applicable City policies and local, state and federal laws.

• Hires, develops and supervises all key employees within Heatherwoode operations.

• Ensures highest standards for golf, customer service, food and beverage, and any other Heatherwoode functions.

• Participates in outside activities and local, regional and national groups that are judged appropriate by the City.

Financial & Budgetary

• Analyzes daily income and expenses relative to budget.

• Manage the $2.6MM operating budget with a focus on revenue growth, modern cost containment, and long-term capital planning.

• Utilize POS and tee-sheet data to provide accurate weekly financial forecasting, ensuring labor and operational expenses align with seasonal demand and rounds played.

• Identify and implement new revenue streams beyond traditional green fees, focusing on high-margin areas such as corporate outings, golf instruction packages, and premium retail.

• Performs other duties as may be assigned.

EXPERIENCE AND QUALIFICATIONS

Required Knowledge, Skills and Abilities

• Should have knowledge of the common methods, best practices, tools and materials used in the operation of a municipal golf course. 

• Must be able to communicate concisely and clearly with the general public, other City employees, vendors and contractors. 

• Must be cost conscious and able to apply modern cost containment measures to the overall mission of the City.

• Must be extremely organized, efficient and detail oriented. 

• Must have exceptional customer service skills and must be highly motivated and a self-starter.

Acceptable Experience, Training and Additional Requirements

• Must have 5-10 years related experience in golf operations/club management.

• A PGA Membership and four-year college degree is required. 

• A proven track record in Food & Beverage excellence and social event programming.

• Must be proficient in the use of Microsoft Office Products. 

• Must demonstrate excellent interpersonal skills, a commitment to the overall mission of the City and a cost-conscious approach to assigned tasks. 

• Must possess and maintain a valid State of Ohio’s Drivers license and be able to satisfactorily pass a background check and drug screen.

Working Conditions

• While performing the required duties of this job, the employee is regularly required to reach with arms and hands. 

• The employee is often required to walk, stand, sit, talk and hear or operate certain objects. 

• The employee must be able to lift and/or move up to 30lbs occasionally. 

• The employee will be required to work extended hours during golf and holiday season(s) and work weekends and holidays as determined by the City.