Grasslands Golf and Country Club

ESSENTIAL JOB FUNCTIONS

All staff members have the responsibility of promoting and upholding the image of Grasslands by providing a warm, friendly atmosphere and superior customer service to our members and guests. Primary responsibilities include but are not limited to the following:

• Responsible for all golf operations at the club, including event management, communication, golf carts, bag room, locker rooms, golf shop, practice facilities, member events calendar, charity outings, and merchandising.

• Responsible for the overall direction, coordination, and evaluation of golf operations; manage the day-to-day personnel function; carries out supervisory responsibilities in accordance with the Club's policies and by-laws.

• Prepare monthly and annual budgets for the golf operation, taking corrective action as necessary to stay on plan.

• Work closely with the golf course superintendent to coordinate turf care practices and course closures

• Administer, interpret, and enforce all club rules and policies that govern the use of the course, golf cars, and other golf-related facilities.

• Provide superior customer service to members and guests.

• Engage and create transformational and genuine relationships with members and guests.

• Responsible for hiring, oversight, training, scheduling, and supervision of all golf operations staff.

• Create an atmosphere of continuous improvement for themselves and their staff.

• Promote a positive and team-oriented service culture for all golf employees.

• Attending all staff, management, Golf Committee, and other applicable meetings.

• Oversee and operate a highly regarded golf shop that provides the best selection of merchandise to meet the member's needs and works within the budgetary guidelines.

• Provide competent qualified golf instruction, and supervise teaching staff; ensure the instructions program provides age and skill-appropriate golf lessons to members and their guests; design and conduct golf clinics and player development programs for all skill levels.

• Facilitation of a highly engaging golf event program that encourages participation from all member segments. 

• Ensure the USGA rules of golf and handicapping are adhered to.

• Create an environment that encourages the Professional staff to play golf with members of all golfing abilities

• Develop and maintain a high-quality communication plan that effectively provides the membership with an understanding of all golf-related events.

• Conduct regular staff meetings and foster communication amongst the golf operations staff along with the full club staff.

• Attend conferences, meetings, merchandise shows, and professional development opportunities to represent and enhance the image of the club.

• Represent the Club in professional golf activities in a professional manner; participate in public relations efforts in and around the Club and community.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

Education and Certifications

• Bachelor's degree from a four-year college or university Preferred

• Five to eight years related experience and/or training; or equivalent combination of education and experience

• PGA Class A member in good standing

Knowledge, Skills, Traits

• Ability to produce a high volume and quality of work in a timely manner

• Advanced working knowledge of Jonas software, golf genius

• Strong background in collaboration

• History of building high performing teams 

• Strong fiscal management skills

• Strong interpersonal and leadership skills

• Excellent written and verbal communication skills

• A clear understanding of club culture and the importance of member experience

• Proficient in the Rules of Golf

• Competent instructor