Glens Falls Country Club

ESSENTIAL JOB FUNCTIONS

Member Experience and Customer Service:

• Prioritize customer service daily, instilling a member-first philosophy in all interactions with both personal staff and GFCC employees.

• Ensure all Pro Shop services and interactions contribute to elevating the member experience.

Pro Shop Operations:

• Operate the Pro Shop at the Head Pro's own cost, risk, and expense, maintaining a presentable and well-stocked inventory of golf clubs, equipment, clothing, and supplies comparable to other high-end clubs.

• Provide repair and maintenance services for members' clubs, ensuring high-quality work.

• During the off-season, maintain a selection of non-golf items (e.g., platform tennis balls, racquets, clothing) and be present in the Pro Shop on Saturdays.

• Oversee Pro Shop staff and ensure they maintain cleanliness, inventory, and service standards.

Golf Play Management:

• Manage reservations and starting times through the electronic tee times system, ensuring the smooth setup and commencement of gameplay.

• Oversee the daily use, rotation, and maintenance of electric golf carts, ensuring even usage across the fleet and proper cleanliness.

• Supervise storage, cleaning, and minor repair services for members’ clubs and ensure staff delivers high-quality service.

Staff Supervision and Management:

• Hire, supervise, and train Pro Shop employees, ensuring their performance meets GFCC’s standards of service. This may include hiring additional professionals or interns to enhance the member experience.

• Supervise staff to maintain the Pro Shop during lessons or absences and ensure golf carts and members’ clubs are properly cleaned, stored, and serviced.

• Provide leadership and guidance to the Director of Instruction and other staff as necessary.

• Tournaments and Special Events:

• Plan, supervise, and coordinate regular and special golf tournaments throughout the season, ensuring all tournaments run smoothly and all departments involved are well-informed.

• Lead tournaments personally, communicating all details to staff and members for seamless execution.

Club Rules and Financial Operations:

• Enforce Club rules related to the golf course, including registering and monitoring guest play, collecting greens fees, and ensuring proper use of the course by non-members.

• Manage payroll and financial reports for all Pro Shop-related employees, ensuring alignment with the Club’s annual budget as set by the Board of Governors.

• Work closely with department managers and the GM to develop and manage a budget for cart and greens fee revenue and operational expenses.

• Maintain operational records for the Pro Shop and provide regular reports to the General Manager and Board of Governors.

• Handle complaints or recommendations related to the Pro Shop and report material issues to the General Manager.

Golf Cart and Greens Fee Management:

• Oversee the leasing and utilization of electric golf carts, ensuring proper fleet rotation and compliance with Club regulations.

• Ensure all cart charges are processed through the Club’s Jonas POS system and that motorized pull carts, if present, are managed according to Club policies.

Professional Conduct and Compliance:

• Abide by all guidelines in the GFCC Employee Handbook and ensure all golf department employees do the same.

• Request approval from the General Manager in advance for any external tournament participation.

• Take personal responsibility for adhering to the standards set forth in this agreement and the Employee Handbook.

EXPERIENCE AND QUALIFICATIONS

Required Skill/Abilities:

• Exceptional customer service skills with the ability to lead a team in prioritizing member satisfaction.

• Strong organizational and multitasking skills to manage Pro Shop operations, staff, and events simultaneously.

• Knowledge of golf operations, tournament management, and equipment maintenance.

• Financial acumen to manage budgets, payroll, and operational expenses.

• Leadership and team management skills, with the ability to hire, supervise, and train staff to GFCC’s standards.

• Proficiency in using electronic tee time systems and POS systems, particularly the Jonas platform.

Education and Experience:

• Proven experience as a Head Golf Professional or similar role in a high-end golf club.

• Strong background in Pro Shop management, inventory control, and member relations.

• Experience in organizing and managing golf tournaments and special events.

• Knowledge of electric golf cart maintenance and operations.

• PGA Member in good standing with enhanced Specialized, Certified, or Master Professionals preferred

Physical Requirements:

• Ability to stand and move for extended periods while managing Pro Shop operations, supervising staff, or overseeing tournaments.

• Must be able to lift and carry golf equipment and supplies up to 50 pounds.

• Comfortable working outdoors in varying weather conditions, including overseeing golf cart and course maintenance.