Gibson Island Club

ESSENTIAL JOB FUNCTIONS

Leadership

• Build upon the mission and vision of the organization by developing and implementing department goals, objectives, standard operating procedures, and policies that guide and direct staff in a united sense of purpose.

• Lead with integrity by demonstrating strong ethical behaviors and demonstrating positive work values.

• Make sound decisions and resolve problems in the delivery of operation and production initiatives.

• Serve as a good steward of company resources and assets and be fiscally responsible in managing department budgets.

• Utilize effective written and verbal communications with staff, co-workers, committees, members, guests, and/or other stakeholders; respond to inquiries with a sense of urgency.

• Actively participate in inter-department management collaboration to enhance the flow of information with the goal of providing high-level customer service results.

Key Expectations and Goals

• Design, promote, and direct all golf activities. 

• Enforce all rules and regulations governing golf course usage.

• Interprets and enforces the Club’s golf rules and regulations without prejudice and ensures that the Golf Department staff are familiar with Club rules and policies and enforces them. 

• Functions as management liaison with the Golf Committee and attends all meetings.  Recommend policy changes in the areas of user fee structure, hours of operation, guest privileges, etc.

• Promotes inter-connectivity/cross-promotion and cross-programming among golf, tennis, food & beverage, and other Club departments.

• Coordinate plans with the Club Manager and Events Director for all food and beverage needs, on-course food and beverage needs, banquets, outside events, and catering for all golf functions.

• Develop and oversee an innovative tournament schedule and golf activities program that services all player segments.

• Develop and oversee golf instruction, clinics, training programs, and player development programs for all player segments.

• Develop and oversee summer academy programs for junior golfers.

• Plays golf regularly with a cross-section of members.

• Meets regularly with the Island General Manager and Golf Course and Club Superintendent.

Administration and Safety

• Establish and implement department administrative policies and procedures that support effective business operations.

• Establish and implement uniform and grooming standards that are appropriate for the position and reflect positively on the Gibson Island brand.

• Work with key individuals to promote relevant safety measures across departments.

Staff Supervisory Oversight

• Supervises, trains, and directs Club staff in customer service, golf car maintenance, Golf Shop, golf professionals, and other on-course personnel. 

• Supervises and schedules the work hours for the golf professionals, the Golf Shop, and outside operations within the parameters of the annual operating budget.

• Establish staffing levels and needs to operate and manage functional areas.

• Manage the employee life cycle to: identify hiring needs, recruit, screen and interview, select, schedule, train, cross-train, evaluate, recognize, reward, and terminate employees for effective work operations.

• Create and update job descriptions on a periodic basis prior to recruiting/posting positions and before reviewing employee performance.

• Identifies work assignments and initiatives to ensure employees are fully engaged in productive work and prepared for their next assignments.

• Ensure annual staff performance reviews are conducted and submitted to HR in a timely manner; recommend pay adjustments and merit increases according to performance and market value.

• Address complaints, resolve problems, and document employee performance issues in a timely manner for effective resolution.

Financial Responsibility

• Develop the budget with the Golf Committee and the IGM.

• Maintains management reports in sufficient detail to properly track where revenue is generated along with rounds played. Oversee all fiscal areas and performance for the golf operations including planning, forecasting, monitoring, and correction.

• Implement corrective action strategies, if necessary, to ensure that budget goals are met.

• Establish inventory, purchasing, and other cost management control systems.

• Review, approve, and submit invoices to the Finance Department on a weekly basis to ensure accurate and timely payment. while establishing procedures to meet all weekly and monthly financial reporting deadlines and any additional reporting needed.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Bachelor’s degree from a four-year college or university and one to two years of related experience and/or training; or equivalent combination of experience and education. 

• Must have experience as a Head Professional or a Lead Assistant Golf Professional at a recognized golf club. 

• Prior experience in all facets of golf operations, including inventory and financial control; employee motivation and training; golf instruction; tournament and event management; working knowledge of golf course maintenance.

• Good working knowledge of golf course maintenance. 

• Knowledge of marketing, financial management, and retail operations.

• Class A member in good standing with the PGA of America.