Yakima Country Club
Yakima, Washington
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ABOUT THE CLUB
ABOUT THE CLUB
YAKIMA, WA | Yakima Country Club is a private 18-hole country club in Central Washington. It prides itself in being a 108-year-old, historic and beautiful golf experience. The club is informal, friendly and operates with a 4-star dining and clubhouse operation. The General Manager reports to a ten-member board of directors and consults with department managers on operational and strategic decisions.
YCC is located in Yakima, Washington, a vibrant city of 150,000 people and a solid business climate. It is a 3-hour drive from The Puget Sound area. The club’s golf season is from early April until mid-October with limited golf outside this prime season. While much of the staff comes from the surrounding community, the club’s membership is 40% seasonal.
POSITION DESCRIPTION
POSITION DESCRIPTION
The General Manager will be the face of the club and is responsible for managing all aspects of club operations. As a stand-alone club, our GM must be a “hands-on” interactive leader who directly monitors operations and mentors the staff throughout each day. This person is key in establishing the club culture and is one who recognizes and embodies the details needed for a consistently high level of member satisfaction.
The successful candidate must possess a personality that is genuine, likable, positive, and upbeat. The qualities that best describe our GM of choice are: honesty; humility; straightforwardness; integrity; accountability; leadership; and dedication. The GM should be able to inspire, motivate, and lead others as well as earn the respect of the members, the staff, and the community.
ESSENTIAL JOB FUNCTIONS | GENERAL MANAGER
ESSENTIAL JOB FUNCTIONS | GENERAL MANAGER
Job Knowledge, Core Competencies, and Expectations
Skills and experience in leading and coordinating monthly board meetings, minutes, agendas and meeting functions. Work with Exec Board and all directors to develop and clear path and priorities.
Knowledge of golf course operations, club management requirements for front desk, reservations, food & beverage, membership engagement, facilities, housekeeping, member communications, and security.
Demonstrated analytical skills, attention to detail, organizational and project management skills.
Knowledge of Club Essential Club Management Software is desirable
Club Operations:
Oversee daily club operations by being highly visible to members and staff in all areas of the club. Maintain contact with members and help to assure maximum member satisfaction.
Work with board, bookkeeping and core managers in developing and implementing strategic and annual business plans, operating reports, forecasts, and budgets.
Establish general operating procedures for membership engagement manager and communication, front desk, housekeeping, facilities maintenance and food & beverage departments.
Monitor the budget and direct corrective action procedures as necessary to ensure budget goals are attained; monitor internal cost control procedures.
Monitor safety conditions and employee conformance with safety procedures; review all accidents and incidents and make corrective changes as necessary.
Receive and resolve complaints from club members, guests, and employees.
Assist in the planning of facility improvements, remodeling, construction, and repair, and interact with ownership for this purpose.
Serve as an ad hoc member of appropriate club committees including serving as a club representative within the community.
Develop and plan all events in consultation with the Golf Course Superintendent, PGA Golf Professional, Chef, Catering Manager, Lounge Manager and Dining Room Manager and Board as appropriate.
Manage the development and revision of club by-laws and policies; consistently enforce all policies; ensure that all legal requirements are consistently followed.
Staff Management:
Direct the work of core managers and function as an administrative link between departments.
Work with the core managers to develop budgets, staffing plans, training plans, internship programs and professional development programs.
May be required to serve as a department manager in that manager’s absence.
Schedule and attend core manager meetings. Coordinate weekly alignment meetings with direct reports to focus on priorities.
Counsel other managers and employees about employee grievances and complaints; take corrective action when appropriate.
Monitor labor schedules, actual labor hours and costs.
Establish and enforce employee dress code as applicable.
Facilitate annual performance appraisals for direct reports.
QUALIFICATIONS
QUALIFICATIONS
Bachelor’s degree from a four-year college or university is desirable.
A hospitality management major or certification or equivalent experience in management is preferred.
Four or more years of related experience including at least 1 year of hospitality management experience and three years of management experience at a golf facility.
PGA Member and significant golf course experience are highly desirable.
Certified Club Manager (CCM) designation through CMAA or in current pursuit of this designation is desirable.
SALARY AND BENEFITS
SALARY AND BENEFITS
Yakima Country Club is an equal opportunity employer, will offer a compensation and benefits plan commensurate with the selected candidate’s qualifications and experience. All employees are employed in an “at-will employment “system in coordination with all national, state and local employment laws.
EOE | Yakima Country Club is an equal opportunity employer.
APPLICATION INSTRUCTIONS
APPLICATION INSTRUCTIONS
All applications MUST be submitted through the PGA of America's Career Services Department as described below.
Resume deadline is March 14th, 2023 at 11:59pm Pacific Time
Combine your cover letter, resume, references, and any supporting documents into one (1) PDF document with the following file naming convention: "Last Name, First Name, Yakima Country Club - General Manager"
Address all materials to Mr. Fred Mercy, Club President
Monte Koch, PGA is the lead Career Consultant for this opportunity. For additional information and questions, please contact him directly.
Monte Koch, PGA mkoch@pgahq.com 206.335.5260
The employer does not wish to be contacted at this time
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