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Whittier, CA
General Manager / COO
ABOUT FRIENDLY HILLS COUNTRY CLUB
ABOUT FRIENDLY HILLS COUNTRY CLUB
Friendly Hills Country Club is located in Whittier, California, and was established in 1968. This full-service country club offers a variety of services and amenities, highlighted by:
18 Hole James Wilfred Hines designed golf course
Full-length natural turf driving range
Expansive short-game practice areas, including three practice greens and a greenside bunker
9,000 square foot Grand Terrace outdoor dining & lounge area with panoramic views
Four dining areas, Members’ Lounge, Snack Bar, expansive indoor event space
Wine Cellar with member wine lockers
Aquatics Facility with a 25 Meter Swimming Pool, 3M and 1M diving boards, and locker room
facilities.
Newly renovated state-of-the-art Fitness Center
4 Tennis Courts with LED lighting
Today, Friendly Hills Country Club enjoys a family-friendly environment, robust social calendar, recently renovated facilities, membership-approved capital improvements, and a waitlist for all classifications of membership.
THE OPPORTUNITY
THE OPPORTUNITY
We are seeking a candidate that has the vision to build upon the club’s success over the past 7 years and maintain its reputation as a premier club in Southern California.
Title: General Manager / Chief Operating Officer
Reports to: Board of Directors
Supervises: Director of Finance, Director of Food & Beverage, Executive Chef, Golf Course Superintendent, Head
Golf Professional, Director of Sales and Marketing, Director of Membership, Director of Member Relations, Director of Facilities, Club Concierge, Director of Racquet Sports, Head Swim & Dive Coach
Position Summary: Manage all aspects of the Club including its activities and the relationships between the Club, Staff, and Board of Directors. Develop operating policies and procedures and direct the work of all department heads. Lead strategic management of the Club and manage and administer Club policies as defined by its Board of Directors. Develop, implement, and monitor the operating budget, quality of the Club’s products, services, and amenities, resulting in maximum member satisfaction. Secure and protect the Club’s assets.
ESSENTIAL RESPONSIBILITIES
ESSENTIAL RESPONSIBILITIES
Board of Directors Communication - Maintain regular communication with the Club President and Board of Directors. Keep them informed about operations, financial performance, and major developments.
Strategic Planning – Assist with developing a long-term strategic plan that aligns with the Club’s values and goals while anticipating the changing needs of our diverse membership. • Financial Management - Collaborate with the department heads to develop and implement an annual budget and take proactive measures to ensure the Club operates within budgetary constraints.
Staff Management - Oversee and provide guidance to department managers. Conducts regular staff meetings to supervise and direct the work of all Club employees. Foster a collaborative work environment to achieve the Club’s objectives.
Membership Satisfaction – A highly visible, attentive, and innovative leader who consistently exceeds member expectations.
Legal Compliance - Ensure that the club complies with all relevant laws, regulations, and industry standards.
Implements policies established by the Board of Directors.
Monitors long and short-term objectives, and financial strategies, and prepares a financial plan. • Management of complex capital projects.
Attends meetings of the Committees and Board of Directors
PERSONAL CHARACTERISTICS
PERSONAL CHARACTERISTICS
Alignment of your core values with the mission, vision, and values of Friendly Hills Country Club. • Visionary leadership and the ability to envision the future of the Club.
Attains a high level of professional presentation including attire, attitude, judgment, attention to detail, and discretion.
Able to confidently lead a diverse team of department heads and interface with all levels of management.
Ability to be diplomatic and tactful, yet firm, in communicating with the membership.
Exceptionally strong communication skills, both written and verbal.
An advocate for superior Member service.
QUALIFICATIONS
QUALIFICATIONS
A minimum of 7 years of progressive management experience in a private club environment. Leadership experience at a private member-owned country club is preferred.
Proven leadership qualities with an ability to direct, coordinate and control all aspects of a full-service family-oriented Club.
A bachelor’s degree or higher education in hospitality, business, or finance is preferred. • Industry certifications such as CCM or PGA are encouraged.
Attends conferences, workshops, and meetings to keep abreast of developments in the field to enhance the quality of services to the members.
COMPENSATION AND BENEFITS
COMPENSATION AND BENEFITS
Compensation is commensurate with qualifications and experience. The Club offers an excellent salary, bonus, and benefits package including:
Group health benefits
401k plan
Life Insurance
Vacation
Meals While on Duty
Education Allowance
Association Membership
Total Compensation Range: $275,000 - $325,000
APPLICATION INSTRUCTIONS
APPLICATION INSTRUCTIONS
All applications MUST be submitted through the PGA of America's Career Services Department as described below.
The resume deadline is August 23, 2023, at 11:59 pm Eastern Time
Combine your cover letter, resume, references, and any supporting documents into one (1) PDF document with the following file naming convention: Last Name, First Name, FHCC, GM/COO
Please address all correspondence to - The FHCC Search Committee
Ed Winiecki, PGA, CCM is the lead consultant for this search, please contact him with any questions.
Email: ewiniecki@pgahq.com
The employer does not wish to be contacted at this time
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